2/10 - Tồi
isabel
Đi theo nhóm, Đi cùng gia đình
31/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The stay was UNPLEASANT for the following reasons:
1. Unauthorized Credit Card Charge. The owner charged my credit card before my arrival, which I believe is a violation of policy. She claimed she was "waiting for us to arrive." We arrived at 8:00 PM, and she never attempted to contact us to verify our arrival. This charge was inappropriate, as we were not a no-show.
2. Misrepresentation of Breakfast- Expedia clearly showed that breakfast was included, and the owner confirmed this upon check-in. However, the "breakfast" provided was unacceptable: only six small muffins, water, and coffee. When we inquired, the owner brought one additional muffin and said that was all. This was misleading and absolutely not as advertised. Her attitude was so indifferent
3. Room Facilities and Cleanliness Issues - No charging outlets near the bedside; only one outlet was located near the TV. The bathroom lacked basic necessities such as towel bars or hooks. The baseboards were extremely dirty and covered in dust, appearing as though they had not been cleaned for a very long time.
4. Unpleasant Room Condition and Refusal to Relocate - One of the two rooms we booked had a noticeable unpleasant odor. We requested to change the room, but the owner refused, claiming the hotel was sold out. However, we observed only three cars including ours parked at night until we left in the morning, which makes us seriously doubt her claim, since this is a location that you can’t reach by foot.
isabel
Lưu trú 1 đêm vào Tháng 8, 2025