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"I don’t have any bad review regarding the property but definitely I have bad feedback to their customer service. The management of this hotel was very unhelpful and inflexible regarding my reservation. I had booked a two-night stay for May 10–12; a month in advance, I requested to cancel without seeking a refund and simply asked that they issue a credit for a future trip. My reasons were more than sufficient: the global situation regarding the war is obvious, and U.S. government authorities are advising citizens against traveling due to jet fuel shortages affecting many countries. Consequently, I did not wish to take that risk. Initially, I booked a reservation with a full refund option; unfortunately, however, I got confused and failed to notice that the deadline to cancel was March 11th. I thought it was May 9th which I believed gave me plenty of time to cancel yet despite having paid a higher rate, they still refused to issue me a credit for a future trip. Be very careful when making reservations at this hotel, and don't let the same thing happen to you, so I ended up losing all my money."

"All was great and we even got an early check in However I was quite disappointed as the property was not responding to me when I was sending messages to them via hotels.com app requesting for early check in . Bfast was ok not great "

"I had a fantastic stay at the Malak Regency Hotel. The staff were incredibly helpful and went out of their way to make everything smooth and enjoyable from start to finish. The overall hotel experience was excellent — everything felt comfortable, well-organized, and welcoming. The highlight of my stay was the receptionist, whose name I unfortunately didn’t catch. She was amazing — truly helpful, courteous, and polite, and made a lasting impression with her professionalism and kindness. One of the standout features was the breakfast. The variety was impressive, with so many options that it was impossible to try everything. No matter what you’re in the mood for, there’s something there for you. I would absolutely stay here again and highly recommend it to anyone visiting."

"Booked the presidential suite for me and my parter for roughly 4/5 times the cost of a standard room. The size of the suite and balcony area was great and definitely had a luxury feel. On looking around we realised the sauna was not working and reception was very friendly and promptly sent somebody up to fix this issue, the room was very hot with the heaters on and the panels in the room not controlling the heat so the first night was a very uncomfortable nights sleep with the upstairs room peaking at 31 degrees in the day. Again the staff were very helpful and basically explained that aircon hadn't been turned on due to the time of year and therefore would send somebody up to turn the heaters off which made it a lot more bearable after some windows being opened. Over the 3 nights we had a few niggles, the balcony had bits of broken wood from the bottom of a chair on arrival, bottles from the previous guests still scattered around and the few cushions that were left out had bird poo on them that was left for us to clean. I understand the location and this may happen during the stay but it should be cleaned before a check in, the hot tub only had about a third of the jets working, the water in the room including the shower was only luke warm for 2 of the 3 days and the bottle opener broken. The room could have been lovely but there were a number of things that were needing attention. The hotel is also next to quad bike tours setting off numerous times a day which was loud."

"Great place to stay close to airport and excellent restaurants and great spa ."

"A truly exceptional stay at Hotel Hills Sarajevo. Every detail was thoughtfully arranged, from the warm hospitality and attentive staff to the impeccably maintained rooms and outstanding facilities. The combination of comfort, professionalism, and atmosphere made our visit both relaxing and memorable. Hotel Hills offers an experience that reflects quality in every aspect. We look forward to returning again and highly recommend it to anyone visiting Sarajevo."

"The location was perfect if you’re taking a flight out of Sarajevo. The park across the street is well maintained and the restaurant at izvor bosne is fantastic. There are other restaurants in the area and if you need something quick that is also available in the area. "

"Everything is fine.."

"The hotel is lovely. The staff at the check in were very friendly. The room is very pleasant. The spa and massage facilities are very good. And dinner at the restaurant was very enjoyable. A lovely hotel with charm and relaxation."