Search Hotels Near Jacksonville Arboretum and Gardens, Jacksonville

"We were initially greeted by a friendly attendant, which is always nice to get off to a good start. The room was fine, but the noise level due to adjacent road noise late and early. The breakfast buffet was good. The toilet could use some work."

"We booked a double queen bed several months out. Day of arrival, we checked in around 4pm for a two-night stay. The lady working the front desk said sorry we do not have any double queen rooms left so we gave you a king bed with a pull-out couch. We also gave you a "lake view". I said no way, due to circumstance we need what we paid for. She said sorry, you used a third party (hotels.com) and we do not have to honor that. Unreal. I called hotels.com and after over an hour on the phone they said they could try to move us somewhere. Again, we booked this hotel in the area we needed to be on the day we needed for the State Championships, I could not risk being moved somewhere else in Jacksonville for a variety of reasons. We made do, but it was beyond uncomfortable and the reason for not honoring is unacceptable. By the way, the lake view (retention pond) was blocked and instead it was the view of the roof. What we really saw out our window was a clogged, moldy roof drain. Be careful booking this particular Hyatt and that is all I have left to say."

"The deadbolt on the outside door to the parking lot was not useable beachside it was not installed correctly. At best it was a false lock. I took pictures!!"

"I’ve stayed with Marriot before… Unfortunately, my stay was disappointing overall. The room appeared poorly maintained and not properly cleaned before arrival. The shower fixtures were heavily rusted, the shower handle required excessive force to turn on and off, and the shower head continuously dripped against the metal plate all night, making it difficult to sleep. The shower door was also rusted and extremely difficult to open and close. Cleanliness was another major concern. I found two applesauce pouches left in the refrigerator from a previous guest, and there were crumbs/sand in the bed. After accidentally dropping my phone behind the bed near the headboard, I found dust, crumbs, pills, bottle caps, and other debris that clearly had not been cleaned in quite some time. To make matters worse, the bed vibrated during the night due to what seemed to be an issue with the AC fan or motor. There was also a teen sports team staying on the same floor playing loud music, yelling, and running through the hallways until almost 1 AM both nights, making it nearly impossible to rest. Overall, the lack of cleanliness, maintenance issues, and noise made this stay far below expectations."

"Disappointed that there wasn’t free breakfast , however besides that it was good"

"Greatest hotel in Jacksonville Florida. All of the staff are amazing!"

"My experience was great."

"The room was very clean, modern and the location was excellent to walk to the movies, ChikFila, Insomnia cookies and the beach and the St. John’s Town Center were a short drive away!! Loved it!!! "

"Our room had stinck"