"I booked two executive rooms for my family at this highly-rated, top-five hotel in Yinchuan, expecting a premium experience. Unfortunately, from check-in to check-out, the stay was deeply unsatisfactory.
❌ Cold, Unprofessional Service
The front desk staff were indifferent and unwelcoming. When asking about executive lounge benefits, I was bluntly told the lounge was closed and services were moved to the lobby.
❌ Executive Benefits Severely Lacking
· Afternoon Tea (2–5 PM): Only coffee and soft drinks—no snacks or pastries. Service was neglectful; the staff ignored us until we approached them.
· Evening Happy Hour (6–8 PM): Only two fixed set menus with no variation. My 6-year-old was not offered a meal and had to share with adults.
· Slow Service: After ordering, the attendant disappeared. It took 45 minutes to serve only salad, soup, and ice cream. Pasta and sandwiches came later, and drinks took another 20 minutes.
· Breakfast Was Poor: Noodles seemed pre-cooked and reheated. The buffet had limited options, was not replenished timely, and lacked variety day-to-day.
❌ Ineffective Management Response
After complaining, the manager promised a room upgrade and improved dining options. However:
· The upgraded suite caused breathing discomfort for my elderly mother, forcing us to move back at 1 AM.
· The restaurant refused to change the fixed menus, and afternoon tea remained snack-free.
I do not recommend it for travelers seeking true value or comfort."
Can I find a holiday rental in Jinfeng Developing Area?
Yes, there are holiday rentals close to the most popular sights in Jinfeng Developing Area, or you can select a more secluded option if you're looking for a relaxing stay. Jinfeng Developing Area is known for its museums.
What can I see and do in Jinfeng Developing Area?
While exploring the area, visit family-friendly sights like Hongfo Pagoda, or get outside and enjoy nature at Zhongshan Park of Yinchuan. In the wider area, you’ll find Wanda Plaza Jinfeng and Haibao Pagoda Temple.
What are holiday rentals like in Jinfeng Developing Area?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Jinfeng Developing Area. Holiday rentals provide amenities like laundry facilities and kitchens so you'll feel just like you're staying in your own home. If you're concerned about a clean environment, holiday rentals can offer a sense of seclusion away from public hotel lifts and busy reception areas while still allowing you the excitement and enjoyment of travel. You'll also find more space in a holiday rental than in a standard hotel, which is another reason why a holiday rental is a great option for a small group gathering.
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