4/10
I booked a 6-day stay at the Royal Lahaina property through Expedia for my family of three. Unfortunately, our experience with the staff was disappointing. From the beginning, they were not friendly or welcoming.
Our package included breakfast for two adults, and we were charged for our 1-year-old child who was just sitting with us while eating and my child only eats puréed food, nothing from the restaurant. When I raised this issue the next day and requested that only the two adults be charged, the service noticeably declined. From that point on, we were no longer offered coffee, water, or any basic attention during breakfast. It felt like we were being deliberately ignored.
Additionally, the body wash in our room was empty upon arrival. Despite requesting a refill, no one ever responded. The room lacked a microwave to heat food, and the refrigerator was not working, which made it very difficult to store or prepare anything for our toddler.
Overall, I had a terrible experience with the service and hospitality at this property. I would not recommend it for families traveling with young children.
Supriya
Lưu trú 5 đêm vào Tháng 6, 2025
