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Nhận xét về Radisson Resort and Suites Phuket

5 out of 5
Radisson Resort and Suites Phuket
100/10 Moo3, Kamala Beach, Kamala, Phuket

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 222/644 nhận xét" "
Đánh giá 8 - Tốt. 276/644 nhận xét" "
Đánh giá 6 - Được. 95/644 nhận xét" "
Đánh giá 4 - Kém. 34/644 nhận xét" "
Đánh giá 2 - Tồi. 17/644 nhận xét" "

8,2/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

RYUICHI

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024

6/10 - Được

Trevin

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The facility is just old and run down. It could use some serious renovations.
Lưu trú 3 đêm vào Tháng 3, 2024

8/10 - Tốt

gwyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked the property HATED the food and the prices were extortionate
Lưu trú 2 đêm vào Tháng 2, 2024

8/10 - Tốt

Anna

Lưu trú 2 đêm vào Tháng 2, 2024

2/10 - Tồi

Carl

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Worst hotel in thailaland - scam
This is the worst hotel that I have ever stayed at in my entire life. We were 3 people, got put into a couchbed that was 170cm long. The toilet was broken and the room was disgusting. We upgraded to a larger room. However, it was just a larger mess. The toilet in the new room was also broken, no water and the beds were more resembling wooden planks than a bed. How they can advertise this as a 5 star hotel is beyond me. The staff were extremely incompetent and rude. I have stayed at hostels with better service. The food was also the worst food we had in our 2 week vacation. For example, when the yoghurt had run out in the breakfast. I told the staff, only to be yelled at that it wasn’t their job to fix it. The rooms haven’t been renovated since the 90s. Whatever you do, do NOT stay here.
Lưu trú 2 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024

2/10 - Tồi

Yasuo

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Matteo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024

2/10 - Tồi

Stephane

Lưu trú 3 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Caren

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are amazing. The property needs a little updating . The food was good. Apartment was a good size. Would stay again
Lưu trú 2 đêm vào Tháng 12, 2023

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was amazing but the issue was with air conditioning noise and one room was not cooling they fixed net day It’s recommended for big families
Lưu trú 5 đêm vào Tháng 12, 2023

6/10 - Được

Nana

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
A little in the outskirts
Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Bradley

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We showed up at the resort about 5:00 PM, (normal check in time is 2:00 PM). We had to wait for about 1 hour, as our rooms was not ready yet. They were nice to give us a complimentary drink as we waited. Other than that, our stay was fine....
Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Anthony

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good hotel away from Patong
This property is back off the main road before you reach the township of Kamala, it is sign posted but it is easy to miss (if heading to Patong and you get to the Phuket Fantasea area you have gone too far) Very well appointed and well maintained this hotel is a great base if you dont want the noise and hustle of Patong. The room was fine with a large living area, a small well appointed kitchenette area and two comfortable bedrooms. Bathroom was a little small but was usable. The pool area was great as was the main restaurant area. Overall a good stay.
Lưu trú 4 đêm vào Tháng 4, 2023
Radisson Team trả lời vào 05/05/2023
Dear Anthony,Thank you for sharing your feedback online. We always love to read how much you have enjoyed your holiday with us. We aim to offer the best products and services to our guests, and we couldn’t be happier to know that you had a great holiday with us. We are long forward to seeing you enjoy your holiday home again. We all wish you an excellent day,Radisson Team

4/10 - Kém

Lars

Đi cùng gia đình
The breakfast buffet was offering average food. No variation. Every day the same. Drinks horrible.
Lưu trú 3 đêm vào Tháng 3, 2023
Radisson Team trả lời vào 21/03/2023
Dear Lars,First of all, I have to thank you for sharing your valuable feedback on the experience you have been having at our resort.We are dedicated to creating experiences our guests love, we are truly sorry to read that your couldn’t meet your expectations. I will certainly address the issue with the relevant department to support to address this matter. We really appreciate your feedback and hope that we’ll have the chance to welcome you back to the resort.We all wish you an excellent day,Radisson Team

6/10 - Được

Ravinder, Winter Springs

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
There are no elevators, my niece had a leg plaster, she was assigned third floor. This hotel is not handicapped friendly and the desk staff is rude.
Lưu trú 1 đêm vào Tháng 3, 2023
Radisson Team trả lời vào 15/03/2023
Dear Ravinder,We were delighted to welcome you to the resort. Please accept our sincere apologize in terms of not being able to meet your expectation. Be sure that we are taking your remarks into account for further improvement, and I will emphasize on staff training to address this matter. We do hope that we will have an opportunity to welcome you back soon.We all wish you an excellent day,Radisson Team

6/10 - Được

Dag Ove

Đi theo nhóm
Không thích: Nhân viên & dịch vụ
Gikk ikke an å låse døra inn til rommet fra balkongen, rom ikke rengjort. Sa ifra 17:15 men da måtte vi ha klaget før 17 for at de skulle komme å vaske.
Lưu trú 3 đêm vào Tháng 2, 2023
Radisson Team trả lời vào 23/02/2023
Dear Dag,We were delighted to welcome you to the resort! On the other, we are sorry to read about the issues that may disturb your stay, rest assured that we have addressed your comment to account for further improvement. We do hope that we will have an opportunity to welcome you back soon.All the team wishes you an excellent day,Radisson Team

6/10 - Được

Takuma, ibarakishi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
こちらのホテルに三泊しました。 ホテルの雰囲気、設備、部屋の清潔さなどは申し分無い。 でも、シャワーに入ろうとしたらシャワーが出ない事が多々あり、本当に困りました。 それ以外はほぼ完璧なホテルでした。
Lưu trú 3 đêm vào Tháng 2, 2023
Radisson Team trả lời vào 13/02/2023
Dear Takuma,We were delighted to welcome you to the resort! On the other, we are sorry to read about the issues that may disturb your stay, rest assured that we have addressed your comment to account for further improvement. We do hope that we will have an opportunity to welcome you back soon.All the team wishes you an excellent day,Radisson Team

6/10 - Được

Christoph, Anglikon

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Das Hotel ist nicht mehr ganz das Neuste, wird aber alles frisch gestrichen und sieht sauber aus. Das Personal ist sehr freundlich und hilfsbereit, wenn etwas nicht ganz perfekt ist, dann wird es sofort anstandslos behoben. Der Slogen von Radisson „Yes, I can“ finde ich super und das spürt man bei allen Angestellten, das sie für des Gastes Wohl sorgen.
Lưu trú 3 đêm vào Tháng 1, 2023
Radisson Team trả lời vào 24/01/2023
Dear Christoph,We were delighted to welcome you to the resort!We aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent a great holiday with us. We are long forward to seeing you enjoy your holiday home again. All the team wishes you an excellent day

8/10 - Tốt

Sharin Shaifuddin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is big and spacious. Very close to the swimming pool. However, there is lack of kitchen utensils and toiletries.
Radisson Team trả lời vào 13/01/2023
Dear Sharin,Thank you for sharing your great feedback online. We always love to read how much you have enjoyed your holiday with us. We definitely look forward to welcoming you back in the future for many more great moments.All the team wishes you an excellent day,Radisson Team

6/10 - Được

Tim

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Dislikes - no hot water, need to cross very busy road to get to beach, price of food and drinks very expensive. Likes - room configuration for families, gym, pool.
Radisson Team trả lời vào 13/01/2023
Dear Tim,Thank you for sharing your great feedback online. We always love to read how much you have enjoyed your holiday with us. On the other hand, I would like to thank you for your constructive comments shared. We definitely look forward to welcoming you back in the future for many more great moments.All the team wishes you an excellent day,Radisson Team

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Would not go back
The room was spaceous, light and tidy and the balcony was nice. However, water pressure was really bad. First night there was no water coming from the shower and the tap water worked only sporadically. Also, I asked for more water through room service and never got it, neither did the roomservice have any snacks. Only proper food. The location was near the beach but far from 7-11 and other stores.
Lưu trú 2 đêm vào Tháng 11, 2022
Radisson Team trả lời vào 13/01/2023
Dear Guests,We were delighted to welcome you to the resort. On the other, we are sorry to read that your stay did not meet your expectations. Rest assured that we have addressed your comment into account for further improvement. We do hope that we will have an opportunity to welcome you back soon.All the team wish you an excellent day,

8/10 - Tốt

Lenny

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice
Nice hotel, 3min walk to the beach. Super breakfast and easy checkin/out! Roomcleaning wasnt done until 17:00 (only bad thing).
Lưu trú 2 đêm vào Tháng 4, 2022

8/10 - Tốt

AUDREY

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
correct
Sejour agréable. Chambre un peu vieillissante.
Lưu trú 7 đêm vào Tháng 2, 2020

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tout sauf les prix du restaurant qui sont assez élevés. Nous reviendrons. Merci à Monsieur H.
Lưu trú 4 đêm vào Tháng 2, 2020
Alice trả lời vào 12/03/2020
Dear sir or madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

8/10 - Tốt

May, Kuala Lumpur

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is ok for family with kid, the interior is dated, at times the music in the pool is too loud, should have more than one swimming pool, one for the kiddies and one for adult, the room bar prices is outrages.
Lưu trú 6 đêm vào Tháng 2, 2020
Alice trả lời vào 12/03/2020
Dear May, Thank you for choosing stay with us at Swissotel Suites Phuket Kamala Beach. We are very sorry that your expectation was not too your expectations. We already passed the mentioned issue to all concerned department to immediate action. Once again, I do apologize for inconvenience during your stay and hope that we can have another chance to welcome you in the near future. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was swept but visible dirt left on floors. Complained that shower did not drain and flooded bath when used - not fixed.
Lưu trú 5 đêm vào Tháng 2, 2020
Alice trả lời vào 12/03/2020
Dear sir or madam, Thank you very much for sharing your experience on your recent stay at Swissotel Suites Phuket Kamala Beach. We are sorry that your experience was not to your expectations as of the room issue mentioned, we already brought up the issue to concerned department to immediate action. Once again, we apologize for any inconvenience caused and hope to welcome you here very soon. Sincerely yours, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Mitt tredje besøk på Swissotel, Kamala
Romslig suite, men litt slitt. Aircondition-anlegget bråkte veldig mye. Vær oppmerksom på at hotellet ikke har heis. Fantastisk hyggelig betjening. God frokostbuffet med både europeiske og thailandske retter. Rent og pent på hotellområdet. Hotellet er tydelig tilpasset for barnefamilier. Mange aktiviteter for barna. Flere fine massasjestudioer, spisesteder og et par forretninger rett nedenfor hotellet. For å komme til stranden må du krysse en sterkt trafikkert vei. Noen hyggelige security-personer står ved veien og stopper trafikken slik at du skal komme deg trygt over.
Lưu trú 13 đêm vào Tháng 2, 2020
Alice trả lời vào 12/03/2020
Dear sir or madam, Thank you very much for your great review posted on your recent visit at Swissotel Suites Phuket kamala Beach. It is very good to know that you and family enjoyed your vacation with us. However, we are truly apologize for the Air-con issue. We have passed the mentioned comment o departmental concerned to do immediate actions. We look forward to welcome you again in the near future. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach.

8/10 - Tốt

Khách đã xác thực

Lưu trú 8 đêm vào Tháng 2, 2020
Alice trả lời vào 12/03/2020
Dear sir or madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

6/10 - Được

Jacob

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 2, 2020
Alice trả lời vào 12/03/2020
Dear Jacob, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach.

4/10 - Kém

filip

Lưu trú 4 đêm vào Tháng 2, 2020

8/10 - Tốt

Morten

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2020
Alice trả lời vào 12/03/2020
Dear Morten, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

4/10 - Kém

Chris

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Basic and tired - ok ish for families, not without
Lưu trú 1 đêm vào Tháng 2, 2020
Alice trả lời vào 23/02/2020
Dear Chris, Thank you very much for your review post on your recent visit at Swissotel Suites Phuket Kamala Beach. However, we are very sorry that your recent experience was less than your expectations. We already brought up the serious attention to our recreation team for the mentioned issue to immediate action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff is very dedicated and efficient. Swiss Hotel in Phuket is ideal for families. The proximity from the Kamala beach is very appreciated.
Lưu trú 4 đêm vào Tháng 1, 2020
Alice trả lời vào 20/02/2020
Dear Sir or madam, Thank you very much for highly recommended our hotel as a family oriented resort. We are delighted to know that you had an enjoy stay with us. Wishing you a nice journey and hope to welcome you back here very soon. Sincerely yours, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, tiện nghi, dịch vụ
Lưu trú 4 đêm vào Tháng 12, 2019
Alice trả lời vào 09/01/2020
Dear Sir or madam, Thank you for your review posted. We are sorry that your experience was not to your expectations. We hope that we will have another chance to welcome you here again. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

2/10 - Tồi

john

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not a 5 star hotel
It’s not a 5 star hotel , probably a3 star at best. Rooms shabby but the location is terrible. I was looking at a building site and the opposite view was a shanty town.. truly awful. We booked a 3 bed suite at 3k for 5 nights. When we arrived we didn’t even unpack- we demanded to be relocated to a sister hotel. We were moved but they charged us £500 for the night ( we didn’t stay there that night). The relocated hotel was much better. The hotel is not as described and the one day cancellation charge left a sour taste.
Lưu trú 5 đêm vào Tháng 12, 2019
Alice trả lời vào 09/01/2020
Dear john, Thank you very much for your recent stay posted at Swissotel Suites Phuket Kamala Beach. We are truely sorry that your experience was not to your expectations. Regarding to your case, we are sure that our team had provided the best solution to assist you after you have decided to change the place to stay. As the reservation condition was agreed before it was made, we then need to charge for last minute cancellation regarding to the booking condition. Once again, I do apologize for inconvenience during your stay and hope that we can have another chance to welcome you in the near future. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
歴史を感じる室内ですが、スタッフの方々がいつも笑顔で優しく声をかけてくれたので、とても満足できました。チェックアウト後もホテル内で映画を観たりリラックスして過ごせました。それと朝食付プランにして大正解でした。バラエティに富んだ朝食は美味しくて、大満足です。
Lưu trú 3 đêm vào Tháng 1, 2020
Alice trả lời vào 20/02/2020
Dear Sir or madam, Thank you very much for highly recommended our hotel as a family oriented resort. We are delighted to know that you had an enjoy stay with us. Wishing you a nice journey and hope to welcome you back here very soon. Sincerely yours, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

4/10 - Kém

Khách đã xác thực

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old and outdated, AC not working right, food poor, housekeeping always late in the day and often missing things (eg replacing towels and toiletries)
Lưu trú 5 đêm vào Tháng 12, 2019
Alice trả lời vào 09/01/2020
Dear Sir or madam, Thank you for taking the time to tell us about your experience at the Swissôtel Suites Phuket Kamala Beach. We regret that we have not been able to meet your expectation during your recent visit. Your comments are taken very seriously and will be taken on board for future improvement to all of the departmental concerns. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

10/10 - Xuất sắc

Shasha, Kuala Lumpur

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Absolutely love that it is sucha kid friendly hotel. Ala club med. A lot of activities for children and adults. The kamala beach is within 3 mins via hotel buggy + 5 mins walk. It was a pity that the pool slides was under maintenance..so we couldnt experience that. The hotel staff was rather flexible with checkin time, as they got us our room as early as noon. Nong at the reception was helpful. The spa was also a bliss. Koi the therapist is god sent!
Lưu trú 3 đêm vào Tháng 12, 2019
Alice trả lời vào 25/12/2019
Dear Shasha, Thank you very much for posting the review of your recent visit at Swissotel Suites Phuket Kamala Beach. It is very happy to know that our team did a great job to provide our standard services to you and family. Wishing you enjoy your journey and we hope to welcome you back here very soon. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2019
Alice trả lời vào 25/12/2019
Dear Sir or Madan, Thank you for rating us. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Resort Phuket Kamala Beach

8/10 - Tốt

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Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We have a 2 bed rooms units, both rooms are quite small, however they made the space for living and dining areas. I felt that the bed rooms and the bath room should be bigger instead. The room is due for refurbishing. The unit is kept quite cleans. The chairs and side table at balcony facing pool side need to refurbish.
Lưu trú 3 đêm vào Tháng 12, 2019
Alice trả lời vào 25/12/2019
Dear Sir or Madam, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

8/10 - Tốt

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Đi theo nhóm
Thích: Nhân viên & dịch vụ
Property is very close to the beach (just across the road - just be careful when crossing since it’s a busy 2-way street). There are restaurants along the beach which you can walk to - since the resort only has one restaurant. Resort room/facilities are a bit old and worn but it has all the basics and rooms are clean/spacious. Staff are friendly and helpful. Area is relatively quiet (but there was construction behind the resort) compared to the busy Patong area. Most taxis have fixed/flat rate - usually about Bt500 to/from Patong and Bt800 to/from airport.
Lưu trú 3 đêm vào Tháng 11, 2019
Alice trả lời vào 06/12/2019
Dear Sir or Madam, Thank you very much for posting the review of your recent stay at Swissotel Suites Phuket Kamala Beach. We are delighted to know that you were happy staying with us. However, we are sorry to know that Again, thank you for sharing a review describing the services and facilities for the readers. Wishing you enjoy your journey and we hope to welcome you back here very soon. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

10/10 - Xuất sắc

Kamy(Solo), Hong Kong

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was clean. The staff were very friendly and staff. The pool was nice but full of kids. It is a good family holiday hotel. The spa was lovely and the massage was fantastic and professional, the services were superb, really enjoyed it.
Lưu trú 5 đêm vào Tháng 11, 2019
Alice trả lời vào 30/11/2019
Dear Kamy, Thank you very much your review posted your recent experience stay with us. We are delighted to know that our team provided good services to you. We hope you enjoy your journey and we look forward to welcome you back very soon. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

10/10 - Xuất sắc

Yasar

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
hervorragendes Hotel/ Lebensgefährliche Touren
Das Hotelareal ist generell sehr sauber und Ordentlich. Die Zimmer hätten Renovierungsbedarf aber abgesehen davon war es auch sehr sauber. Wir haben uns von anfang an sehr wohl gefühlt, da das Personal sehr freundlich und zuvorkommend sind. Die Atmosphäre ist super angenehm und familiär. Das Essen im Hotel ist hervorragend und definitiv empfehlenswert! Was ich überhaupt nicht weiterempfehlen kann, ist die Reise nach PhiPhi Island mit dem Speedboot. Es wurde vom Hotel empfohlen ist aber zusammengefasst eine reine Katastrophe und Lebensgefährlich. Die Touren werden egal bei welchem Wind und Wetter durchgeführt. Wir sind sehr froh dass wir lebendig im Hotel angekommen sind. Abgesehen davon sind die wunderschönen inseln voll gestopft mit Touristen! Ich empfehle allen Private Touren zu buchen. Wir bedanken uns sehr bei dem herzlichen Personal wo zu dem angenehmen Aufenthalt beigetragen haben!
Lưu trú 9 đêm vào Tháng 10, 2019
Alice trả lời vào 10/11/2019
Dear Yasar, We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We all very happy to hear that you have enjoy your stay with and our team members have done an amazing job to provide exceptional experiences on your holiday, however, we are sorry to hear that you did not enjoy the island trip with the outsource tour company in a rainy day last week. Thank you again for the review. We all look forward to welcoming you all back here again. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 10, 2019
Alice trả lời vào 10/11/2019
Dear Sir or madam, Thank you for rating us. Best reagrds, Suthatip Janiad Asst.Guest ExperienceManager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
食事がおいしい、インテリアがお洒落
Lưu trú 2 đêm vào Tháng 10, 2019
Alice trả lời vào 22/11/2019
Dear Guest, Thank you very much for your compliment for our food and room style. Wishing you enjoy your journey and we hope to welcome you back here very soon. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suite Phuket Kamala Beach

10/10 - Xuất sắc

Anthony

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 10, 2019
Alice trả lời vào 06/11/2019
Dear guest, Thank you for rating us. Best regards, Suthatip Janiad Asst. Guest Experience Manager Swissotel Suites Phuket Kamala Beach

8/10 - Tốt

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Lưu trú 3 đêm vào Tháng 9, 2019
Alice trả lời vào 26/10/2019
Dear guest, Thank you very much for rating us. Best regards, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2019
Alice trả lời vào 23/10/2019
Dear guest, Thank you for rating us. Best regards, Suthatip Janiad, Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

8/10 - Tốt

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Thích: Sạch sẽ, nhân viên & dịch vụ
Die Suiten waren einzigartig, das extra Schlafzimmer im hinteren ruhigen Bereich war super. Die Poolanlage ist groß, der Fitnessraum ist gut ausgestattet und gekühlt, 24 Std. offen. Das Frühstücksbuffet ist sehr umfangreich und die Angestellten immer freundlich zur Stelle. Für den kleinen Einkauf, Essen gehen, Massagen, Touren, Kleidung schneidern lassen oder auch Taxi ist vor dem Hotel gesorgt und kann man guten Gewissens annehmen. Der Strand ist zu Fuß in 10min. erreicht.
Lưu trú 12 đêm vào Tháng 9, 2019
Alice trả lời vào 19/10/2019
Dear guest, Thank you for sharing a review describing the services and facilities for the readers. Wishing you enjoy your journey and we hope to welcome you back here very soon. Thank you for sharing a review describing the services and facilities for the readers. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach