2/10 - Tồi
Zach
Đi cùng bạn đồng hành
24/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked through Expedia and saw pictures of a lovely clean and modern property. We arrived to find a room that was old, dingy, smelly, and musty. The mini fridge did not work. We asked to switch rooms because of the fridge and were moved to the first floor to the only other available room. The second room smelled worse than the first, the lights in the room were broken, the mirror was cracked, the bed was severely sagging and springs were protruding through the mattress. Again, the room looked nothing like the photos uploaded to Expedia, and the ones that were shown when using the “select a room” feature to choose the type of room we wanted. The bed was so uneven, sunken in, and lumpy from protruding springs that we could not comfortably sleep on the bed, let alone lay down on it even for a little bit. Initially Expedia told me that the photos they have on their website of what the rooms look like are not actual photos of the rooms but references for what they may look like. I informed them that legally this was not true (I am a lawyer), and they offered me $25 credit towards my next booking. I had to continually refuse and threaten to dispute the charge before I was finally offered a refund by Expedia. However, the representative, Pankit, was extraordinarily condescending and pejorative for me while providing me the refund. In all it was one of the worst experiences I have had both with a hotel property and with Expedia. I will not use Expedia or Confort Inn ever again.
Zach
Lưu trú 1 đêm vào Tháng 8, 2025