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Nhận xét về Hotel Phillips Kansas City Curio Collection by Hilton

4 out of 5

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 488/1001 nhận xét" "
Đánh giá 8 - Tốt. 215/1001 nhận xét" "
Đánh giá 6 - Được. 141/1001 nhận xét" "
Đánh giá 4 - Kém. 81/1001 nhận xét" "
Đánh giá 2 - Tồi. 76/1001 nhận xét" "

8,4/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Arthur

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 27/05/2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We will review your valued feedback with our hotel team and we hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

10/10 - Xuất sắc

Scott

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay!
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 23/05/2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

2/10 - Tồi

Jon

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, but becareful with valet, our valet decided to take our car for a joy ride.
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 22/05/2024
We're so glad to hear that you enjoyed our great location, and we apologize for the disappointing experience you had with our valet service. We take the security and care of our guests' vehicles very seriously, and it's unacceptable that our valet took your car for a joy ride.Please know that we're taking immediate action to address this issue and ensure that it doesn't happen again in the future. We're also conducting a thorough investigation to determine what happened and to prevent any future incidents.Once again, we apologize for the unacceptable behavior of our valet and appreciate your feedback. We value your loyalty and hope that you'll give us another chance to provide you with an exceptional experience.

10/10 - Xuất sắc

Ryan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didn’t like the parking options but it’s downtown kc so it is what it is. Very interesting hotel with top of the line rooms and very fun atmosphere
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 23/05/2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 - Tốt

LeAnn, Grinnell

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They were great about holding our belongings after check out and letting us valet early and stay after check out. Hotel is nice. Thermostat didn’t work well and it does smell musty, but it is an old building so that being considered overall was a great place to stay.
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 12/05/2024
t's great to hear that despite the issues with the thermostat and the musty smell in the room, you found Hotel Phillips to be a nice place to stay. I'm glad that the staff was accommodating in holding your belongings after check-out and allowing you to valet early and stay after check-out. It's wonderful when a hotel goes above and beyond to make guests feel comfortable and taken care of. Safe Travels!

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, close, and cool!
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 12/05/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - Xuất sắc

Kirsten

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 12/05/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

6/10 - Được

Jason

Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 27/05/2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

8/10 - Tốt

Dale

Thích: Sạch sẽ, nhân viên & dịch vụ
I enjoyed the style of the hotel and the services are excellent.Very convenient location for walking to convention center and local sites. Over time the dark colors and finishings can strain this old person's eyesight. Lighter colors to brighten things in the rooms and lobbies make things easier to read etc. Downside on the room were the drains in sink and shower.The sink plug mech was disconnected and won't open .The shower drain was slow and the floor filled when showering;just needs a clearing of the drain. Room 411. Thanks, Dale.
Lưu trú 2 đêm vào Tháng 4, 2024
Lynda trả lời vào 09/05/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Thank you for sharing about the drains, I will share that with our team. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

8/10 - Tốt

Jennifer

Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 27/05/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

8/10 - Tốt

Justin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 06/05/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - Xuất sắc

Lisa

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a beautiful gem in the heart of downtown Kansas City!
Lưu trú 1 đêm vào Tháng 5, 2024
Lynda trả lời vào 05/05/2024
Thank you for staying with us during your recent travels to Kansas City. We're happy to hear you found the location helpful for your visit. We appreciate you sharing this feedback with us and hope to welcome you back in the future.

6/10 - Được

Scott

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Loved the property, super gorgeous. Lobby smelled nice, the room smelled a little old but I felt like that was to be expected from such an old place! The attitude of the staff could definitely be worked on.
Lưu trú 1 đêm vào Tháng 4, 2024
Lynda trả lời vào 28/04/2024
Thank you for your feedback on your recent stay at our property. We are delighted to hear that you found the property to be super gorgeous and that you enjoyed the lobby ambiance.We apologize if the room smelled a little old – we will make sure to address this issue promptly to ensure a more pleasant experience for our guests in the future.Regarding the attitude of the staff, we are sorry to hear that it did not meet your expectations. Providing exceptional customer service is a top priority for us, and we will take your feedback seriously to improve the overall guest experience.Thank you for bringing these points to our attention, and we hope to have the opportunity to exceed your expectations on a future visit. Please do not hesitate to reach out if you have any further feedback or concerns.

4/10 - Kém

AMIN

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not a fan of old hotels. Rooms were small and did not get the room serviced after requesting it at the front desk. And homeless inside the facility and no bell desk service. Valet didn't even offer to load the luggages in the car. Better off staying at Marriot or Loews. Way overpriced for the room quality and service
Lưu trú 4 đêm vào Tháng 4, 2024
Lynda trả lời vào 28/04/2024
Thank you for sharing your feedback about your recent stay with us. We apologize for any inconveniences you experienced during your visit.We are sorry to hear that you were not satisfied with the size of the rooms and that your request for room service was not fulfilled as expected. We will address these issues with our housekeeping team to ensure they do not happen again in the future.Regarding the presence of homeless individuals inside the facility, we take the safety and security of our guests very seriously. We will review our security measures to prevent such occurrences in the future.We regret to hear that our valet service did not meet your expectations and that you did not receive the level of service you deserved. Your feedback is valuable to us, and we will use it to improve our service standards moving forward.We appreciate you taking the time to share your thoughts, and we hope to have the opportunity to welcome you back in the future to provide you with a more positive experience. If you have any further concerns, please do not hesitate to contact us directly.

10/10 - Xuất sắc

Sabrina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property was so unique. We loved the look and feel, the staff were AMAZING and the location was very convenient for enjoying the area. The speak easy was an added gem. Highly recommend!
Lưu trú 4 đêm vào Tháng 4, 2024
Lynda trả lời vào 28/04/2024
Thank you for your glowing review! We are thrilled to hear that you had such a positive experience during your stay at our property.We are delighted that you found the look and feel of our hotel to be unique and enjoyable. Our team works hard to create a welcoming and memorable atmosphere for our guests, so we are pleased to hear that you found our staff to be amazing.We are glad that the location of our property worked well for you and that you were able to easily enjoy the area. The speakeasy is indeed a hidden gem, and we are thrilled that you were able to take advantage of this special feature during your stay.Thank you for recommending our property to others. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again in the future. If you have any further feedback or requests, please do not hesitate to let us know.

2/10 - Tồi

Daniel

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The AC unit broke and sounded like a tornado siren going off in the king corner suite for about an hour, when the maintenance guy showed up he said they were having problems with it before we checked in he temporarily fixed the problem and said he would talk to the front desk about getting something back for the room but they did not want to comp anything for our troubles overall we were not happy with the stay recommend you stay somewhere else
Lưu trú 1 đêm vào Tháng 4, 2024
Lynda trả lời vào 28/04/2024
We are truly sorry to hear about the issues you encountered during your stay in our king corner suite. It is unacceptable that the AC unit malfunctioned and caused such a disruptive experience for you. We apologize for the inconvenience and frustration this must have caused.We apologize for any miscommunication regarding compensation for the inconvenience. We are unable to change your rate due to you booking through Expedia, I do see we took care of your breakfast for you. We understand your disappointment and value your feedback. We are sorry that your stay did not meet your expectations and we apologize for any inconvenience caused. We will work diligently to address the maintenance issues to prevent similar situations from occurring in the future.Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience. If you have any further feedback or questions, please do not hesitate to reach out to us directly.

10/10 - Xuất sắc

Macy

Lưu trú 1 đêm vào Tháng 4, 2024
Lynda trả lời vào 22/05/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

8/10 - Tốt

ron

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Lynda trả lời vào 28/04/2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 - Được

Adam

Đi cùng gia đình
Wrong room when we checked in. They claimed it was Expedia’s fault for misrepresenting the room. I don’t think so. They did give us a better room after the first night. Just ok hotel given the expense of the room. Would not stay there again.
Lưu trú 4 đêm vào Tháng 4, 2024
Lynda trả lời vào 27/04/2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 - Xuất sắc

Nicholas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a very nice hotel! Reminded us of the 20’s and 30’s, and the speakeasy is a MUST DO! Just be sure to make reservations. So much fun!
Lưu trú 3 đêm vào Tháng 4, 2024
Lynda trả lời vào 23/04/2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed the speakeasy. We look forward to your next visit with us!

6/10 - Được

Julie

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
No microwave or fridge in rooms. Elevator took forever to open. Congested in area when you check in. No room for the lounge for us either night. Elevators very small barely able to fit with my back pack, bag and my 2 kids and luggage
Lưu trú 2 đêm vào Tháng 4, 2024
Lynda trả lời vào 15/04/2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We do offer microwaves and fridge for each guest room; they are placed in your room upon request. Our Speakeasy is a very popular spot, I am sorry you were unable to get reservations for a table. I hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

10/10 - Xuất sắc

Jeff

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Over all great, yet bed sheet was starting to rip room 2001, it’s a very old building also, staff was helpful & friendly & professional.
Lưu trú 1 đêm vào Tháng 4, 2024
Lynda trả lời vào 08/04/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Thank you for letting us know about the sheet. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - Xuất sắc

Aa'Reyona, Grandview

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was welcoming. Valet service was swift. City view was nice. Accessibility to city was convenient. Speakeasy was a vibe. Decor was appealing and elegant. Bed was comfy.
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 08/04/2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and was able to experience our speakeasy and the wonderful city. We look forward to your next visit with us!

10/10 - Xuất sắc

Shontez

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is our preferred KC hotel. Doesn't disappoint
Lưu trú 2 đêm vào Tháng 3, 2024
Lynda trả lời vào 08/04/2024
Thank you for staying with us during your recent travels to Kansas City. We love to hear we are the preferred KC Hotel. We appreciate you sharing this feedback with us and hope to welcome you back in the future.

10/10 - Xuất sắc

Marissa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
Lynda trả lời vào 05/04/2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 - Được

Kyrstin

Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 03/04/2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

4/10 - Kém

Sierra

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel itself was lovely. But we paid for the Le Petit Chef experience last night and visited the Taveronna for brunch this morning. Both had cold inedible food. Service at Taveronna was awful, giving my finacee runny scrambled eggs cold biscuits and gravy. Myself got the French toast also cold. The Le Petit experience was no better. A couple left our table after the 3rd course. The seafood course was cold. The steak portion well done and dry. The crème brûlée cold and runny. And we had to pay BEFORE we ate. Then they serve abysmal drinks from a rinky dinky bar set up in what looks like a storage facility with some tables slapped in. I would love to come back to the hotel but the food was awful and the staffing in those food environments very unprofessional.
Lynda trả lời vào 01/04/2024
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. That is defiantly not the memory we are wanting out guests to leave with. We truly hope for the opportunity to welcome you back for a better experience in the future.

10/10 - Xuất sắc

Suzanne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent Location!!
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 01/04/2024
Thank you for staying with us during your recent travels to Kansas City. We're happy to hear you found the location helpful for your visit. We appreciate you sharing this feedback with us and hope to welcome you back in the future.

4/10 - Kém

Lawrence

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Two of three small elevators were down Long lines to access floor and room. Three of four mornings the lobby coffee was empty. Ive had wonderful Curio Collection experiences but not this in KC.
Lưu trú 4 đêm vào Tháng 3, 2024
Lynda trả lời vào 01/04/2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 - Xuất sắc

Leslie

Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 18/04/2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 01/04/2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

6/10 - Được

Trevor

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Very small rooms.
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 28/03/2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. I do see you reserved a Queen Petite room which is our smallest room. We hope that you will allow us another opportunity to show you one of our larger rooms when your travels next bring you back to Kansas City.

8/10 - Tốt

Kristen

Thích: Sạch sẽ, nhân viên & dịch vụ
Neat Hotel, unfortunately elevator troubles while we were there.
Lưu trú 3 đêm vào Tháng 3, 2024
Lynda trả lời vào 28/03/2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. The elevators going down is an unfortunate situation. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 28/03/2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

10/10 - Xuất sắc

Charles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Such a cute place
Lưu trú 2 đêm vào Tháng 2, 2024
Lynda trả lời vào 25/03/2024
Thank you for sharing your thoughts about our quaint little hotel. We look forward to hosting you during your stay.

10/10 - Xuất sắc

Angela, Butler

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 24/03/2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 - Tốt

Connor

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My shower had a pretty bad smell to it. Elevators felt slower and not the most reliable. Very nice and clean, though.
Lưu trú 2 đêm vào Tháng 3, 2024
Lynda trả lời vào 23/03/2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City

8/10 - Tốt

Heather

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Very nice hotel. But considering there is a restaurant and food event I was shocked there was no microwave or fridge in the room. Toilet paper roll broken
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 23/03/2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We defiantly have those amenities for our guest upon request. We will make sure we add those to our website. We will review your valued feedback with our hotel team, and we hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

10/10 - Xuất sắc

Jeffrey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Lynda trả lời vào 23/03/2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 - Tốt

Kent

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a nice older hotel. Has some great old features. Our stay was great.
Lưu trú 3 đêm vào Tháng 3, 2024
Lynda trả lời vào 18/03/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. WE too love our old features. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - Xuất sắc

Marcia

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It would have been nice to have longer bar hours. We were in KC for the Big 12 basketball tournament and had to celebrate elsewhere.
Lưu trú 4 đêm vào Tháng 3, 2024
Lynda trả lời vào 17/03/2024
Thank you for staying with us during your Big 12 experience. We will be sure to discuss hours of operation when we begin our planning for next year. I am glad to see you enjoyed your stay. See you next year.

10/10 - Xuất sắc

Sean

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 15/03/2024
I appreciate you taking the time to complete our Guest Satisfaction Survey. We appreciate your feedback as we strive to be the Best Hotel in Kansas City. If there are any suggestions or feedback in any areas of our hotel that we can improve upon, please let me know. I will personally share them with the appropriate management. As Brilliant hosts we rely on your comments to be the very best. Thank you for staying at the Hotel Phillips, Kansas City and when your travels bring you back to Kansas City, we look forward to being your host hotel again.

10/10 - Xuất sắc

Jason

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 14/03/2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

8/10 - Tốt

Norma

Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 01/04/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - Xuất sắc

JACK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 09/03/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

2/10 - Tồi

sally

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
gross. very dirty. mixed up my room and gave it to someone else then offered nothing for not giving me the room i paid for.
Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 07/03/2024
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. We truly hope for the opportunity to welcome you back for a better experience in the future.

6/10 - Được

Taycee Jade

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Lynda trả lời vào 07/03/2024
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Kansas City.

10/10 - Xuất sắc

Isabella

Lưu trú 1 đêm vào Tháng 3, 2024
Lynda trả lời vào 25/03/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

2/10 - Tồi

Hailey

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Would not recommend
I would not stay again. Reservations required, even for the bar. No refrigerator in the room. The front desk staff called me after 10 PM at night when I was already sleeping and woke me up.
Lưu trú 1 đêm vào Tháng 2, 2024
Lynda trả lời vào 26/02/2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. While yes, our Speakeasy is by reservations, we do our best to try to get as many people in as possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 - Xuất sắc

Nick

Lưu trú 1 đêm vào Tháng 2, 2024
Lynda trả lời vào 23/03/2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!