"Follow through is a problem at this hotel.
Room was over the event space, so every night there is loud music below. The matter was brought to the staff at front desk, and I was told they will get me another room, and I never heard back.
Restaurants have great food, but service is below average on all. Brought it up to their attention, I was told “thanks for letting us know”
Asked to speak to the hotel manager, no one reached out. Followed up again, and they had the food and beverage manager...
"Follow through is a problem at this hotel.
Room was over the event space, so every night there is loud music below. The matter was brought to the staff at front desk, and I was told they will get me another room, and I never heard back.
Restaurants have great food, but service is below average on all. Brought it up to their attention, I was told “thanks for letting us know”
Asked to speak to the hotel manager, no one reached out. Followed up again, and they had the food and beverage manager...
Gino