Search Hotels Near Kembali, Kobe

"Not welcoming staff. Sadly a female staff who stands by the check in machine wasn’t helpful at all, she didn’t let me go to the counter either. It would be nicer to see someone with welcoming attitude when we arrive in the hotel. It’s was my first time using this hotel, of course I don’t know what to do, perhaps little support and smile can help. This hotel has a Japanese style public bath included (free of charge) which is very nice. Good location. "

"The hotel is located at the centre area of Umeda which is closed to access nearby department stores and shops. It would be better if the more food varieties can be offered in breakfast. "

"Universal Japan is right out the door"

"The hotel is nice. The room is clean. The staff is nice. It is in a very convenient location. It is close to bus terminal, subway. It is close to shopping streets and restaurants. Everything is within walking distance. "

"This property was clearly labeled as VIP Access on Expedia. At check-in, the hotel staff stated that they are not a VIP Access property and that no such benefits exist. I also contacted the hotel through Expedia the day before arrival to request an early check-in. The hotel confirmed they never received the message. At the front desk, early check-in was offered only if I paid extra to upgrade the room, despite the VIP Access labeling shown on Expedia. This is a serious service failure. Properties should not be advertised as VIP Access if the hotel itself denies participation, and guest messages must be reliably delivered. The experience caused confusion, wasted time at the front desk, and significantly damaged my trust in Expedia."

"It was okay. Would recommend as it location was somewhat convenient."

"The hotel itself was very clean! The staff were nice and the room was big compared to others we stayed in. Bathroom was spacious and the beds were nice! We did not like that this was the only hotel that charged us a nightly tax but outside of that I don’t really have many complaints. It is VERY close to the train literally like 10 ft away. It allowed us to commute all around and not have to walk far when we returned. There is also a family mart on the corner of the same street which came in hand for late night snacks and beverages. We really like this hotel and although It was pricey and then had the additions tax we would likely stay again. If they get rid of the tax we would DEFINITELY stay again! "

"Great stay, large clean room, spacious bathroom and nice views on balcony. Easy check in, building was super clean and tidy, close to the train station as well. Onsen is great but shared with the public too; so it does get busy and with a lot of locals. It’s a really nice facility with sauna, cold bath, honey bath, outside bathtubs and a carbonated bath to name a few. Overall would definitely stay again and recommend, especially if you’re going to universal. "

"Staff were lovelu and rooms were quite large! Worth getting the breakfast as there isn't much food nearby"