Search Cottages in Kenilworth

"The staff were very welcoming. No issues whatsoever with cleanness or internet access. It was good that I could have access to extra tea/coffee etc."

"Staff were so helpful room was god size and clean"

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"Staff were incredibly rude. Had to complain to the general manager. Was not the best start to our honeymoon. Reception staff told us that there was a blanket no check in before 3pm when we arrived but didn’t even take our details to check. We went to sit at the bar. And watched as around 5 different people were checked in before us. I went over to speak to a different member of staff who was able to check us before hand. "

"The room was a nice size and very clean. Everything felt well maintained, and the space was comfortable for the stay. Overall, a pleasant and relaxing experience."

"Excellent location for NEC. Plenty of parking."

"Not good. Wouldn’t amend my booking that was done wrong, then the woman spoke so loud and gave us a useless room. Left after 2 hours. Lifts don’t work well. Shambles. "

"Chose this hotel as it was in range on the NEC whilst we stayed overnight for Crufts and was very reasonably priced. Room size was decent, beds were very uncomfortable - could feel every spring and hardly got any sleep. I would have changed rooms but I had seen there were similar reviews about this. Rooms could be updated as the wallpaper was coming away, there were holes in the carpet, sink taps were a struggle to turn on/off and the lock on the inside seemed a bit worn. The walls were thin and could hear music playing until late (think it turned off around 10pm but couldn't tell as we had the TV playing). Can't fault free parking and free breakfast. I only grabbed a couple bits as needed to leave early, but the spread looked decent. The staff were really lovely and accommodating and I liked that it was a 24/7 manned reception as you never know when you'd need something. Simple amenities such as a water fountain in reception would be a good addition. Don't think there was a phone in the room to contact reception, unless it was hidden away somewhere. Overall, basic but very decent for price paid and proximity to major events. Amazing staff but hotel rooms need a revamp. Perhaps bring a thick blanket so you can use the duvet as a mattress topper."

"Good"