Nhà và căn hộ du lịch tại Kenley

"Nothing positive"

"This property significantly misses the mark in meeting expectations as advertised. We had 2 rooms booked of the same room type. One of the rooms did not have a king size bed as advertised and there was a clear difference in the bed sizes between each room. One room did not have working air conditioning which was evident they were aware of as there were fans placed in that room. They did not fix the air conditioning until the 5th day of our stay. In the other room the air conditioning stopped...

"Good customer service (I had to extend my stay but change rooms, the cleaning staff moved by baggage between rooms for free). Overall clean and well maintained. The only warning I have is that the heat build up is pretty bad in the rooms and there is no air conditioning, just windows that you can open and a fan provided. I would recommend it for the cooler months but avoid it come mid June through September."

"It was a great stay. The staff was fantastic! The room was quiet, clean, and comfortable. Only two relatively minor things to note though. Maybe this is normal in London, but literally everything in the room has its own wall switch. Including the WiFi router, which took me a while to find. The TV was also on its last legs. I only used it to watch YouTube and I quickly learned that once a video was playing, even adjusting the volume was too much for it to handle and the TV would stutter at best...

"I tend to book last minute, and I never hesitate to book at one of the Cleveland Residences. Above all, the team makes the difference. They go out of their way to accommodate your requests, and someone is always either physically present at the property or a phone call away. Highly recommend."

"Very clean and a smooth check in"

"Check in war problemlos. Wir konnten unser Gepäck bis zum Zimmerbezug im Hotel abstellen. Das Studio ist sehr geräumig und hell. Küche ist mit Backofen, Mikrowelle, Spülmaschine, Nespresso, Wasserkocher und Waschmaschine ausgestattet. Zimmerreinigung und Handtuchwechsel fand am übernächsten Tag der Anreise statt. Das Frühstück war landestypische. Der Service ist sehr nett. Lage zur Tower-Bridge und zu den St.Katharina-Docks in 5 MInuten fußläufig zu erreichen. Wir würden es wieder buchen"

"I'm 50 years old and have stayed in hotels in many countries, but this is currently my favorite hotel. I absolutely love it. It's incredibly quiet, with a fantastic view. And the housekeeping is prompt."

"Great location and amazing value. Rooms are huge for London. Slightly obsessive emails about checking in beforehand which are fine but disconcerting."