6/10
We stayed for four nights and experienced several issues during our visit. Housekeeping was not provided unless requested, and when we did request it, it was unavailable. As a result, we had to take out the trash ourselves and retrieve new towels from a cart, as instructed by someone else.
The bathroom faucet was loose, and the shower water had extreme temperature fluctuations, being either too hot or too cold, with no comfortable in-between. Our guestroom faced the back of the pool restaurant, where there was a terrible odor and frequent water flooding, which produced a very unpleasant smell.
Parking was only available through valet service at $30 per day plus taxes, but the valet staff were friendly and attentive. The pools were also dirty in some corners.
It seems that the resort may have been in good condition in the past, but it now requires significant improvements. It’s disappointing because it has the potential to be a really nice place. I visit Key West every year with my family, but I will not be staying at this hotel again. The hotel is advertised as a luxury destination, but the reality does not match the images depicted on their Instagram page or the website.
lisy
Lưu trú 4 đêm vào Tháng 6, 2025
