6/10 - Được
Ecaterina
Đi cùng bạn đồng hành
29/10/2025
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
My partner and I booked penthouse and although we booked this for part of our stay knowing we won’t be spending much time in the room itself due to tours, we at least expected cleanliness, quiet and comfortable sleep. The penthouse that is advertised as “garden view” is a glass box sitting on top of front desk. There is absolutely no privacy and not garden for that matter. All the guests, passerby’s and construction workers across the street could see us at all times.
There was no garden view, instead we were facing 2 construction zones on the opposite sides of the building so no where to escape. It was noisy and started at 7 am. Maybe don’t call something garden view if there isn’t one. And don’t call something a penthouse because that sets expectations high.
Not to the main disappointment - cleanliness. The room seem to have been renovated. But whatever they did to the floors doesn’t work. After walking in the bedroom floor for a minute, literally getting from downstairs to upstairs bathroom, I stepped on a towel and it let orange stain. It colored our feet orange. And the floors were dirty. We reported this twice and allegedly it was cleaned twice but it was dirty. We took picture of a Kleenex we swiped on the floor before we walked on it and it was orange black. This was allegedly reported to manager and we received no follow up at all. The wrap around patio/balconies were covered in bird poop since check in. Neighbor’s alarm at 4am & critters on the roof added to it.
Ecaterina
Lưu trú 4 đêm vào Tháng 10, 2025