Khu sảnh

Nhận xét về Best Western Plus Kingston Hotel And Conference Center

2.5 out of 5

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 385/1004 nhận xét" "
Đánh giá 8 - Tốt. 343/1004 nhận xét" "
Đánh giá 6 - Được. 153/1004 nhận xét" "
Đánh giá 4 - Kém. 74/1004 nhận xét" "
Đánh giá 2 - Tồi. 49/1004 nhận xét" "

8,2/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Kari

Thích: Sạch sẽ
Clean and comfy beds
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Barbara J

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A lovely hotel! A bit confusing with the room layout but I found it quiet and was able to rest.
Lưu trú 1 đêm vào Tháng 5, 2024
Deb trả lời vào 24/05/2024
Barbara, Thank you for the top rating and the nice review. We are a large hotel so it can get a bit confusing. Great to hear you enjoyed your stay. We look forward to having you stay with us again in the future.

4/10 - Kém

Shannon

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
The hotel is dated. It is also very spread out so it was a haul from the lobby to our room. No joke, we lost our way. The AC unit in the room was so loud we turned it off. I will say the beds were clean and comfortable. But the carpet was dingy and felt weirdly damp. We kept our shoes on in the room.
Lưu trú 2 đêm vào Tháng 5, 2024
Deb trả lời vào 23/05/2024
Shannon, Thank you for rating your stay and sharing your experience. We are sorry that the AC unit disturbed your stay. We will address and correct the problem with the unit. Thank you for letting us know. We are a large 200 room hotel on just two floors. We are sorry you were to far from the desk. Please request something up close next time. We again thank you for sharing experience and again we are sorry we fell short and your stay was impacted.

6/10 - Được

Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Deb trả lời vào 22/05/2024
Thank you for rating your stay. If we could have done anything to have made your stay more enjoyable, please let us know.

10/10 - Xuất sắc

Christopher, West Rutland V

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always accommodating
Lưu trú 1 đêm vào Tháng 5, 2024
Deb trả lời vào 22/05/2024
Thank you for the top rating . We appreciate the endorsement.

10/10 - Xuất sắc

Desiree

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel and excellent customer service.
Lưu trú 1 đêm vào Tháng 4, 2024
Deb trả lời vào 01/05/2024
Thank you for the top rating. We appreciate your wonderful comments and endorsement.

8/10 - Tốt

anna

Thích: Sạch sẽ, nhân viên & dịch vụ
It was close to the event I was attending, Staff is very polite with the exception of cleaning ladies, who started to talk loudly in am without regard to people who might be still sleeping; Room was nice , clean but the window could not be closed all the way , so had to keep the heater on all night. Overall good enough stay.
Lưu trú 2 đêm vào Tháng 4, 2024
Deb trả lời vào 29/04/2024
Thank you for the rating and sharing your comments about your stay. We appreciate the feedback as it helps us to improve. Thank you for letting us know the window needs attention. Hope you have another opportunity to stay with us.

10/10 - Xuất sắc

Angie

Lưu trú 1 đêm vào Tháng 4, 2024
Deb trả lời vào 22/05/2024
Thank you for the top rating. We appreciate hearing from you.

8/10 - Tốt

Alain

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Deb trả lời vào 27/04/2024
Thank you for the 4 star rating. Great to hear you enjoyed your stay with us and look forward to having you stay again.

8/10 - Tốt

Marcos

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The restaurant is very good
Lưu trú 1 đêm vào Tháng 4, 2024
Deb trả lời vào 23/04/2024
Thank you for rating your stay and for sharing your comments about our on site restaurant. We appreciate the endorsement.

10/10 - Xuất sắc

Analuisa, Bloomfield

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was pleased surprised when I found this gem, the staff is so sweet and amazing. The potatoes at breakfast are SOOOOOOO good but they had a lot of breakfast options. The one thing I really loved about this place was the pool/arcade/gym area. The pool was warm (I like it warmer but I’m naturally always cold lol) the gym had glass windows that would overlook the pool and the arcade was in the area beside the pool. It was a cute “Central Park” vibe. The arcade takes cash only and so does the front desk but they have an atm right there so Apple Pay users may have to wait a few years but honestly it’s not so bad. Everything was cheap. We took a ride on the Catskills train which was super cute and fun for the little ones. Dietz diner is a 10/10 and 3 minutes away. The pizzeria in front was also very very good. The rooms were very clean as well, I ALWAYS check behind the bed and it was clean for sure. I going to come back because of how much I loved the place!!!
Lưu trú 2 đêm vào Tháng 4, 2024
Deb trả lời vào 22/04/2024
Thank you for the top rating and for posting the wonderful review about your stay with us. Will share with the staff and management. We so appreciate you highlighting so many of the things you enjoyed and recognized during your stay, especially the your comments about the staff. It really is the most important thing. We do have wonderful staff that care about our guests.

6/10 - Được

Jean

Lưu trú 1 đêm vào Tháng 4, 2024
Deb trả lời vào 15/05/2024
Thank you for rating your stay. If we could have done anything to have made your stay more enjoyable, let us know.

10/10 - Xuất sắc

Xavier, Los Angeles

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like the fact is is at the entrance of the town
Lưu trú 2 đêm vào Tháng 4, 2024
Deb trả lời vào 19/04/2024
Thank you for the top rating and for your comments about our great location.

10/10 - Xuất sắc

Garnette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms could be brighter, but was clean.
Lưu trú 2 đêm vào Tháng 4, 2024
Deb trả lời vào 18/04/2024
Thank you for the rating and for your comments. We appreciate the feedback.

8/10 - Tốt

Mike

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Deb trả lời vào 11/04/2024
Thank for for the rating. We appreciate you posting for us and look forward to having you stay again in the future.

2/10 - Tồi

Hunter

Freezer didn’t work our food we got for freezer melted . Front desk was very helpful. But kinda sucks that they have appliances or amenities that don’t work.
Lưu trú 1 đêm vào Tháng 3, 2024
Deb trả lời vào 29/03/2024
We apologize that our in room frig did not have an adequately working freezer for you. The desk did offer to assist and help you with the items you wanted keep frozen in our freezer. We are sorry we fell below your expectation and we will do our best to repair the frig. Thank you for letting us know if the issue.

6/10 - Được

Jessica

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
Pool was great. Arcade a hit with the kids, although the hotel doesn’t take responsibility for broken machines and ate a bunch of our tokens. Moody candy in one of the prize machines, not surprising, but gross. Room was okay, but there were ants. Staff kind and helpful.
Lưu trú 3 đêm vào Tháng 3, 2024
Deb trả lời vào 29/03/2024
Thank you for rating your stay and letting us know what your family enjoyed and where we fell short. We will reach out to the vendor to address the issue your reported of a broken machine and the issue of a candy brand that was of concern. We are sorry your stay was impacted and hope you try us again. We appreciate all your feedback as it helps us to improve.

8/10 - Tốt

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Hotel needs updating. The front lobby was nice but carpet in hallways and rooms need to be updated.
Lưu trú 3 đêm vào Tháng 3, 2024
Deb trả lời vào 25/03/2024
Thank you for rating your stay with us and for sharing the areas where we could improve. This helps as we strive the make improvements to our hotel and services.

8/10 - Tốt

Vanna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Nice hotel. Breakfast was good. Felt safe and it was very quiet. The bathroom in the room, the ac and heating system, need to be updated. The elevator by the lobby needs up dating bad. Feels like your going to go through the fall. The hall felt dark. Needs a little up dating.
Lưu trú 1 đêm vào Tháng 3, 2024
Deb trả lời vào 15/03/2024
Thank you for the 4 star rating and your comments. We appreciate you sharing your experience and letting us know areas where we could improve. We look forward to having you stay with us again.

8/10 - Tốt

Daria

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed in the newer part with a renovated bathroom. Room was nice and clean. Breakfas was ok with real scrambled eggs, bacon, waffle machine, yogurt machine, fruit etc. Pool was big and warm Cons: pool is in the middle of the hallway, no walls around it so it feels chilly and strange. There is no 24h hot cofee/tea in the lobby. Only Lipton regular tea for Breakfast, no herbal/fruit tea.
Lưu trú 1 đêm vào Tháng 2, 2024
Deb trả lời vào 26/02/2024
Thank you for rating your stay. We appreciate all the feedback as it will help us to improve where we fell short for your stay. We do now offer comp coffee in all guest rooms instead of the lobby for you guests. New Keurig coffee makers now is all rooms. Will let our staff know about the tea options missing this time. Hope you have another opportunity to stay with us in the future

8/10 - Tốt

Carol

Lighting was poor around the building especially in the rear. As an older female traveling alone I look for better lighting. Also parking at the entrance was extremely limited.
Lưu trú 1 đêm vào Tháng 2, 2024
Deb trả lời vào 26/02/2024
Thank you for rating your stay and for your comments about lighting and parking. We appreciate the notes and will do our best to improve.

6/10 - Được

CARLA, MAPLEWOOD

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
There aren’t many choices when you need a hotel near the slopes. It was good enough for what we needed.
Lưu trú 2 đêm vào Tháng 2, 2024
Deb trả lời vào 26/02/2024
Thank you for rating your stay and for your comments. We hope you try us again.

10/10 - Xuất sắc

Tyondai

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Deb trả lời vào 26/02/2024
Thank you for the top rating. We appreciate the endorsement.

8/10 - Tốt

Ashley

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Everything was good until the next morning when the power went out! Everything was pitch black I couldn’t do anything I had to use the flashlight on my phone to see.
Lưu trú 1 đêm vào Tháng 2, 2024
Deb trả lời vào 21/02/2024
Thank you for rating your stay and for your comments. We are sorry your stay was impacted due to the power outage caused by the wind storm that took out power on on line for a few hours. Hope for have a chance to stay again. It is very rate for us to loose power but the weather can be unpredictable.

10/10 - Xuất sắc

CARLOS, POMONA

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
perfect place to stay
Lưu trú 4 đêm vào Tháng 2, 2024
Deb trả lời vào 20/02/2024
Thank for the the top rating and the wonderful endorsement. We appreciate hearing "perfect place to stay"!!

8/10 - Tốt

Satish

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel
Lưu trú 1 đêm vào Tháng 2, 2024
Deb trả lời vào 19/02/2024
Thank you for the rating and the nice endorsement. We appreciate you posting for us.

10/10 - Xuất sắc

Stephanie

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
There was hair and food on the surfaces in my room. The shower had hair in it. I found a cockroach/ bug on the wall and floor. Pee stains on my toilet seat. Glad I bring my own cleaning supplies with me. Pool was dirty.
Lưu trú 1 đêm vào Tháng 2, 2024
Deb trả lời vào 19/02/2024
Thank you for rating your stay and sharing the concerns you had with the cleanliness of your room. We apologize for the housekeeping issue and may have checked you in a room not yet ready for the next guest. We certainly would offer to move you to another room. We are sorry for the inconvenience you experienced and thank you for bringing the issues to our attention. We will do our best to correct the problem.

10/10 - Xuất sắc

Joshua

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Deb trả lời vào 29/01/2024
Thank you for the top rating. We appreciate the wonderful endorsement.

2/10 - Tồi

Sarah-Jeanne

Very old .. the breakfast was terrible. Plastique ustensiles it’s a no.
Lưu trú 1 đêm vào Tháng 1, 2024
Deb trả lời vào 21/01/2024
We are sorry you did not enjoy our complimentary house breakfast buffet. We strive to offer a variety of hot and cold items to accommodate our guests and do at this time use disposable plates and utensils. Thank you for letting us know of the issues and we are sorry your stay was impacted.

8/10 - Tốt

Giovanna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved the pool and the buffet breakfast. It was New Year's eve, so many people in and out on the hallway. Just wished they had parties at the venues only instead of the arcade/pool space, which was closer to my window because I had trouble putting my baby to sleep.
Lưu trú 2 đêm vào Tháng 12, 2023
Deb trả lời vào 09/01/2024
Thank you for rating your stay. We are sorry guest using our public center area disturbed your stay. We do tend to have more families with us over the holiday period. The area off the courtyard is for all guests and does close down by 10pm. We are sorry your stay was impacted. We do also offer rooms not facing the center courtyard if you want to try us again.

10/10 - Xuất sắc

Sylvie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Deb trả lời vào 05/01/2024
Thank you for the top rating. We appreciate you posting for us.

8/10 - Tốt

Karen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
My room was comfortable and clean and check in was fast and easy. The staff was pleasant and helpful. Overall, a great stay. I would just add that the hotel was very dark. Dark wood and dark brown carpeting - it didn't give a welcoming vibe. I would suggest some renovations to brighten up the space and make it more appealing and inviting.
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 05/01/2024
Thank you for rating your stay and your comments. We pass on your recommendations for our next renovation.

10/10 - Xuất sắc

Deanna

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
It seemed a little dirty and and definitely needs to be remodeled. I have been staying here on New Year’s Eve for 20 years . And it smelled like a dead mouse in my room when I got there . I had to go buy air freshener. I had never experienced this in the past.
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 05/01/2024
Thank you for the rating and for letting us know we had an issue with the smell. We will address and correct the problem. We are sorry your stay was impacted.

10/10 - Xuất sắc

Patricio

Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 05/01/2024
Thank you for the top rating. We appreciate the endorsement.

10/10 - Xuất sắc

Brad

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel had a very nice pool, game room, and fitness center. Free breakfast was good.
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 05/01/2024
Thank you for the top rating and sharing your comments about our features.

10/10 - Xuất sắc

Marcos

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The food at the restaurant is really good. My congratulations!!
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 05/01/2024
Thank you for the top rating and for your wonderful endorsement about our restaurant. I will share with the staff.

6/10 - Được

Camryn

Lưu trú 1 đêm vào Tháng 12, 2023
deb trả lời vào 27/12/2023
Thank you for rating your stay with us. If you could have done anything to have made your stay more enjoyable, please let us know.

6/10 - Được

Anne

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 27/12/2023
Thank you for rating your stay with us. If you could have done anything to have made your stay more enjoyable, please let us know.

8/10 - Tốt

HaeSung

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
As a one day guest, generally satisfied! Clean lodging and convenient location.
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 27/12/2023
Thank you for the 4 star rating and sharing your comments about the hotel.

10/10 - Xuất sắc

Darby

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 27/12/2023
Thank you for the top rating.

6/10 - Được

Louis

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 16/12/2023
Thank you for rating your stay. Please let us know if we could have done anything to have made your stay more enjoyable.

4/10 - Kém

Melanie

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It was functional in a pinch, but double the price of what it should have been. It also looked like someone tried to break into the room a few times with all the scratch marks around the door bolt. Mildly sketchy and not worth the $190 price tag
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 05/12/2023
We are sorry we fell below you expectations on this visit and you felt the price of the hotel was too high. Thank you for letting us know that there were scratch marks door that need repair. We again are sorry we fell short.

4/10 - Kém

Michael

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Deb trả lời vào 05/12/2023
Thank you for rating your stay. Please let us know if we could have done anything to make your stay more enjoyable. We are sorry we fell short of your expectations on this visit.

8/10 - Tốt

mei-hua

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Fair
Lưu trú 1 đêm vào Tháng 11, 2023
Deb trả lời vào 05/12/2023
Thank you for rating your stay. We appreciate hearing from our customers.

4/10 - Kém

Rebecca

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very strange service. We tired to eat at the bistro for dinner around 6. No body approached us for seating. No waiter. We ended up leaving to get food after a very long drive. The floors were not vacuumed in hallways and stairwells. Lots of cob webs in room. Beds were thankfully clean. Will not be returning.
Lưu trú 1 đêm vào Tháng 11, 2023
Deb trả lời vào 01/12/2023
We apologize for not accommodating you in our restaurant. Thank you for brining to our attention the housekeeping issues that need to be addressed. We are sorry we fell short and your stay was impacted.

10/10 - Xuất sắc

tiia

Lưu trú 2 đêm vào Tháng 11, 2023
Deb trả lời vào 27/12/2023
Thank you for the top rating.

10/10 - Xuất sắc

Samuel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We have been staying here for years. My wife is from Kingston and this is our choice when visiting. Close to the thruway, CVS, Vegan burger and Woodstock.
Deb trả lời vào 01/12/2023
Thank you for the top rating and for sharing your comments about the hotel and our location.

10/10 - Xuất sắc

Rachel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ni, who greeted us upon arrival, was very helpful not only upon arrival/check in but throughout our stay. Breakfast was hot, clean, well stocked with a great selection. Tables were always clean, setting was very comfortable and food was good. Hats off to Best Western in Kingston!
Lưu trú 2 đêm vào Tháng 11, 2023
Deb trả lời vào 27/11/2023
Thank you for the top rating and for your wonderful endorsement. We appreciate the recognition of staff also!!

6/10 - Được

Linda

Đi cùng thú cưng
The doors slam all night with people coming and going. They heard all dogs into one hallway where the dogs pick up other dogs scents. There is barking and growling. I switched rooms for the second night, same hallway but I came home from that trip absolutely exhausted after not getting any sleep for two nights in a row.
Lưu trú 2 đêm vào Tháng 11, 2023
Deb trả lời vào 01/12/2023
Thank you for rating your stay and reporting the issues regarding our pet friendly accommodations. We do struggle to continue to offer this option to our guests. At this time we do have one wing with easy access to an entrance. This wing is in demand and will often have multiple rooms with pets. We are sorry this disturbed your stay. If you did not require a pet friendly, room we could have moved you to an alternate location. We again apologize that you were disturbed by the other guests and that your stay was impacted.

10/10 - Xuất sắc

Iqubal

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean faculty and friendly staff. Huge indoor pool and arcade was a welcomed bonus. Felt like i was on a cruise with the view of the pool from my room
Lưu trú 1 đêm vào Tháng 11, 2023
Deb trả lời vào 27/11/2023
Thank you for the top rating and your wonderful comments about the hotel and the staff. Great to hear you enjoyed your stay.