6/10 - Được
Shola
21/07/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
I was really looking forward to my stay at the Spa Garden Samui but it didn’t quite live up to my expectations. The staff were very friendly on arrival and provided a smooth check in process. The room was big, bright and clean. There was only one large towel provided, I think at least a hand towel should also be provided and ideally 2 large towels.
The first issue I had was that the hotel do not provide an iron due to ‘electricity in the room not supporting irons’. This left me unable to wear many of my clothes that had become creased in my suitcase unless I wanted to pay for their laundry service. I think an iron should be standard at any establishment, this is the first time that I have encountered this issue.
The next issue I had was around room security. At the hotel, you need to put the door on latch and then force it closed for the door to be locked when you are leaving. I have not experienced this at any other hotel and as it was not explained to me at check-in, I spent my first 2 days assuming once I shut the door and left it was locked when it was in fact open to anyone who turned the door knob.
The last major issue I had was when my room became
Shola
Lưu trú 5 đêm vào Tháng 7, 2025