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Nhận xét về BlueSotel SMART Krabi Aonang Beach - Adults only

4 out of 5
BlueSotel SMART Krabi Aonang Beach - Adults only
1077 Aonang Soi 15, Moo 2, Aonang, Krabi, Krabi

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 253/418 nhận xét" "
Đánh giá 8 - Tốt. 118/418 nhận xét" "
Đánh giá 6 - Được. 28/418 nhận xét" "
Đánh giá 4 - Kém. 13/418 nhận xét" "
Đánh giá 2 - Tồi. 6/418 nhận xét" "

9,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Ruth

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay, would recommend.
Lưu trú 2 đêm vào Tháng 5, 2024
The Management BlueSotelSMART trả lời vào 27/05/2024
Dear Ruth,Thank you for your kind review! We're thrilled to hear you had a great stay and would recommend our hotel. Your positive feedback about our accommodations and service means a lot to us. We look forward to welcoming you back in the future!

8/10 - Tốt

Esther

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location and nice pools
Lưu trú 2 đêm vào Tháng 5, 2024
The Management BlueSotelSMART trả lời vào 26/05/2024
Dear Esther,Thank you for your wonderful feedback! We're delighted that our staff's assistance and language skills enhanced your stay, especially with the speedboat and kosher breakfast requests. It's great to hear you enjoyed our prime location and well-maintained, fun environment. We apologize for your experience with the pool bar food and the limited shaded areas at the rooftop pool. Your comments are invaluable, and we will address these concerns to improve our services. We hope to welcome you back soon for an even better experience.

10/10 - Xuất sắc

Adina Elena

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good property
Lưu trú 14 đêm vào Tháng 5, 2024
The Management BlueSotelSMART trả lời vào 17/05/2024
Dear Adina,Thank you for your positive feedback! We're delighted to hear you enjoyed our property. We look forward to welcoming you back in the future!

4/10 - Kém

Montoya

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Staff was not friendly, except 1 or 2 at front desk. House keeping staffs seemed annoyed when you request for something extra like towels or toilet paper. Bell desk never helped with our luggage, but would help others instead. European foreigners to be specific. Only thing I enjoyed was the rooftop pool.
Lưu trú 3 đêm vào Tháng 5, 2024
The Management BlueSotelSMART trả lời vào 17/05/2024
Dear Montoya,Thank you for sharing your feedback. We're sorry to hear about your experience and sincerely apologize for the lack of friendliness and assistance you encountered. We strive to provide excellent service to all our guests and will address these issues with our team. We are glad you enjoyed the rooftop pool, and we hope you'll consider giving us another chance in the future. Your comments are invaluable for improving our service. Please contact us directly so we can make it right on your next visit.

10/10 - Xuất sắc

Emily

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room and facility was very clean, staff was very nice, and close to the beach, the only thing that I would like to comment on is that the main shopping strip is a little far away from the entrance/not as convenient as the other BlueSotel. It would be a little difficult for someone unable to walk long distances or a disability.
Lưu trú 6 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 11/05/2024
Dear Emily,"Thank you for your valuable feedback and positive comments about our clean facilities, friendly staff, and proximity to the beach. We're delighted that you had an enjoyable stay. We understand your concern about the distance to the main shopping strip, especially for those with mobility challenges. We will certainly take this into consideration for future improvements. In the meantime, our team is always available to assist with transportation arrangements or provide recommendations for nearby amenities. Your comfort and convenience are important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for another pleasant stay in the future!"

10/10 - Xuất sắc

Daniel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful clean and no kids
Lưu trú 1 đêm vào Tháng 5, 2024
The Management BlueSotelSMART trả lời vào 17/05/2024
Dear Daniel,Thank you for your feedback! We're glad to hear you found our place beautiful and clean. We pride ourselves on maintaining a peaceful environment for our guests. Your satisfaction is important to us, and we hope to welcome you back soon!

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The swimming pool was great for lap swimming.
Lưu trú 5 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 11/05/2024
Dear Richard,"Thank you for sharing your experience! We're thrilled that you enjoyed our lap swimming facilities. It's wonderful to hear that the swimming pool met your needs. We strive to provide a great experience for all our guests and appreciate your feedback. We hope to see you again soon for more laps and relaxation by the pool. If you have any further suggestions or comments, please feel free to reach out. Thanks again for choosing us for your swimming needs!"

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ
Lưu trú 6 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 17/05/2024
Dear Daniel,Thank you for the perfect rating! We're thrilled to know you had a great experience at our property. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

10/10 - Xuất sắc

Derrick

Lưu trú 3 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 17/05/2024
Dear Derrick,Thank you so much for the 5 out of 5 rating! We're thrilled to hear you had such a positive experience with us. Your support means a lot, and we look forward to welcoming you back soon!

10/10 - Xuất sắc

Natasha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved our overnight here! We will definitely be back! Also renting motorcycles for the day was very reasonable!
Lưu trú 1 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 27/04/2024
Dear Natasha,Thank you for your glowing review! We're thrilled that you loved your overnight stay with us and that you plan to return. It's fantastic to hear that you found our motorcycle rental service very reasonable. We look forward to welcoming you back for another memorable visit soon! Safe travels until then!

8/10 - Tốt

Lyndel

Đi cùng gia đình
Staff were friendly. Pool access room was great. Shower could do with a good scrub. Roof top pool and bar was good. Breakfast had a good selection. Nearly fell over on the wet floor.
Lưu trú 6 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 27/04/2024
Dear Lyndel,Thank you for your feedback. We're pleased you enjoyed our friendly staff and amenities like the pool access room and rooftop bar. We apologize for the shower oversight and any inconvenience caused by the wet floor. We'll address these promptly. Your safety is paramount. We're glad you liked our breakfast selection and value your input. We look forward to welcoming you back for an improved experience."

8/10 - Tốt

RITSUKO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
プールが大きく アダルトオンリーなので とても静かです
Lưu trú 1 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 27/04/2024
Dear Ritsuko,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our spacious pool and the peaceful atmosphere created by our adults-only policy. Providing a serene environment for our guests is important to us, and we're delighted that you found it relaxing. We hope to welcome you back for another peaceful getaway soon!"

10/10 - Xuất sắc

Rosanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really loved the room and the pool of the roof with the daily sunsets and many sunbeds. We enjoyed the gym. Overall a really good quality hotel. We loved the parking guy, he was really friendly. Actually friendlier than the reception. I didn't like that they did not greet us when we arrived daily at the hotel. They look at you, but it feels extra welcoming if they add a 'Hello'.
Lưu trú 6 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 21/04/2024
Dear Rosanne,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our rooms, rooftop pool, and gym during your stay. Your compliments about our parking attendant are greatly appreciated, and we'll be sure to share your kind words with him.We apologize for any oversight at the staff regarding greetings upon your arrival. We're always striving to enhance our hospitality, and your feedback helps us improve. Your suggestion for a warmer welcome will be taken into consideration to ensure a more inviting experience for our guests. We hope to welcome you back soon for another enjoyable stay. Thank you again for choosing our hotel!

8/10 - Tốt

Leanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely property only down fall is the hallways echo can hear other guests talking closing doors
Lưu trú 4 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 16/04/2024
Dear Leanne,Thank you for your kind words about our property! We appreciate your feedback regarding the noise levels in our hallways. We apologize for any inconvenience this caused during your stay. Rest assured, we are looking into ways to address this issue to enhance our guests' overall experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.

6/10 - Được

Prashant, Singapore

Đi theo nhóm
Thích: Sạch sẽ
Pros Rooms and balcony are decent size. Excellent rooftop pool and view. Cons All the pool view rooms have no privacy. It is not located on the main street. You will need a scooter or be ready to walk more than 10 min for even a convenience store. Facilities are limited. I would rather take hotel on the main street where everything is easily accessible.
Lưu trú 4 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 15/04/2024
Dear Prashant,Thank you for your feedback. We're pleased you liked our spacious rooms, balconies, and rooftop pool with its great views. We apologize for the lack of privacy in our pool view rooms and the distance from the main street. We understand convenience is important.Your comments about our facilities are noted, and we'll strive to improve. We appreciate your perspective and hope to provide a better experience next time.

10/10 - Xuất sắc

Sarah

Thích: Sạch sẽ
Lưu trú 5 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 16/04/2024
Dear Sarah,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

2/10 - Tồi

Stephen

Không thích: Nhân viên & dịch vụ
I left my suitcase with the hotel for 2 hours, as my room wasn’t ready on arrival. I went to the rooftop pool. On collecting my case, I noticed that the case was no longer completely closed. Once I got to the room, I pulled my wallet out of my case and discovered that all the money in it had been taken. I filed a police report; hotel manager was rude. Although my 3 nights at the hotel had been paid, and my request for a refund in the circumstances was emphatically denied, I checked out and moved to another hotel.
Lưu trú 3 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 15/04/2024
Dear Guest,It doesn't seem fair and ethical to accept this comment without any of the concrete evidences.Please consider your review to avoid any escalation due to common human rights.

10/10 - Xuất sắc

Émilie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing staff. The breakfast is definetely worth it. The two pools were great.
Lưu trú 7 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 12/04/2024
Dear Emillie,Thank you for your fantastic feedback! We're thrilled you enjoyed our amazing staff, delicious breakfast, and great pools. We hope to welcome you back soon for another wonderful experience at our hotel.

10/10 - Xuất sắc

Cristina

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is located so close to the beach which makes it one of the better options in the area. The rooftop pool is definitely a highlight and overall the stay was very enjoyable. I can’t wait to come back to this sotel!
Lưu trú 4 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 12/04/2024
Dear Cristina,Thank you for your kind review! We're delighted that you enjoyed our beachfront location and rooftop pool. We look forward to welcoming you back to [Hotel Name] for another enjoyable stay. If you need any assistance with your next visit, please don't hesitate to contact us.

8/10 - Tốt

Sinai

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel! Close to the beach & main strip area.
Lưu trú 3 đêm vào Tháng 4, 2024
The Management BlueSotelSMART trả lời vào 10/04/2024
Dear Sinai,Thank you for your kind feedback! We're glad you enjoyed our hotel's convenient location near the beach and main strip area. We hope you had a wonderful time exploring the area and experiencing all that our hotel and Ao Nang have to offer.We look forward to welcoming you back for another pleasant stay in the future!

8/10 - Tốt

Tracy, Castle Rock

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 10/04/2024
Dear Tracy,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 - Xuất sắc

Jake

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 29/03/2024
Dear Jake,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 - Tốt

Richard

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is a short walk to the beach. Rooms are good size a value.
Lưu trú 3 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 28/03/2024
Dear Richard,Thank you for your review! We're delighted you found our property conveniently located near the beach and appreciated our spacious rooms. Providing value to our guests is important to us, and we're glad you recognized that. We hope you had a pleasant stay, and we look forward to welcoming you back soon.

8/10 - Tốt

Nichols

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed for one night and it was good. The breakfast buffet had much variety to choose from. The hotel is close to what I would call the city center with many shops and restaurants. It is also walking distance to the beach. The pool area in the hotel is very nice just a suggestion get up early to get a lounge chair because those go quick!
Lưu trú 1 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 26/03/2024
Dear Nichols,Thank you for your recent stay and positive review! We're glad you enjoyed our breakfast buffet, convenient location near the city center and beach, and our pool area. Your suggestion about the lounge chairs is duly noted. We look forward to welcoming you back soon!

8/10 - Tốt

Barb

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was a little small compared to some of the other hotels we stayed in on our month long visit but we loved the balcony overlooking the pool. The rooftop infinity pool was gorgeous. Our only complaint is that happy hour does not include regular hi-balls or beer - just sweet cocktail drinks - not sure about the reason for that. You can walk to Ao Nang Beach in 3 minutes with access to lots of shopping and restaurants.
Lưu trú 7 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 25/03/2024
Dear Barb,Thank you for your review! We're glad you enjoyed the balcony and rooftop infinity pool. We'll consider your feedback about happy hour offerings to improve. We're thrilled you found our location convenient. We hope to welcome you back soon

10/10 - Xuất sắc

Kc

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Brilliant hotel! Roof top pool is awesome! Great hotel staff.
Lưu trú 2 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 25/03/2024
Dear Kc,Thank you for your glowing review! We're thrilled to hear that you enjoyed our rooftop pool and that our staff provided excellent service. We look forward to welcoming you back soon for another brilliant stay!

10/10 - Xuất sắc

Louisa

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the staff
Lưu trú 5 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 25/03/2024
Dear Louisa,Thank you for your kind words! Our team takes pride in providing exceptional service. We hope to welcome you back soon for another wonderful experience

2/10 - Tồi

Harsimran

Đi cùng bạn đồng hành
Không thích: Sạch sẽ
The washrooms were not the cleanest. I wore crocs while showering because I realized the glass did not get a wash and there was black dirt coming off. Shower head not clean( very rusty maybe) but I did not leave the shower feeling cleaner. No conditioner and the dispensers were breaking and falling in shower. No lotions either. We arrive 7am and we’re told to wait till 3pm for check in even after mentioning we will be arriving early. I would rate this hotel a 3/5… some lady staff had attitude.
Lưu trú 1 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 22/03/2024
Dear Harsimran,Thank you for sharing your feedback with us. We're sincerely sorry for the inconvenience you experienced during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of your expectations regarding the washroom condition. Your concerns regarding the shower facilities and amenities have been duly noted, and we will address them promptly to ensure a more pleasant experience for our guests in the future. We apologize for any inconvenience caused by the check-in time and any interactions with our staff that did not meet our usual standard of hospitality. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back for a more enjoyable stay.

10/10 - Xuất sắc

Bryan

Lưu trú 4 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 08/04/2024
Dear Bryan,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 - Tốt

Jacqueline

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel in a great location. Short walk to the quiet end of the beach but still plenty of amenities on the beach here. Easily walkable to livelier part of town. Excellent breakfast buffet. Disappointed there were no sun umbrellas for the sunbeds by the rooftop pools which made them unusable for us.
Lưu trú 14 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 22/03/2024
Dear Jacqueline,Thank you for sharing your experience with us. We're thrilled you enjoyed our lovely hotel's great location and our excellent breakfast buffet. Your feedback regarding the sun umbrellas for the rooftop pool is valuable to us, and we apologize for any inconvenience caused. We'll definitely look into improving this aspect for our guests' comfort. We hope despite this, you had an overall pleasant stay. We look forward to welcoming you back and providing an even better experience next time.

4/10 - Kém

Mariusz

Đi theo nhóm, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Low quality of everything. Not clean.. actually awfully dirty rooms&common areas with mold, visible dirt, stains, plaster/paint falling off etc. Horrible towels, dirty dishes at breakfast, poor management = disorganized staff. Rooftop pool was nice but staff did not clean glasses/plates/cans left by guests for hours. Would rate this hotel a maximum 3 stars, not even close to 4-5 star hotel.
Lưu trú 3 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 18/03/2024
Dear Mariusz,We're truly sorry to hear about your disappointing experience. Cleanliness is a top priority, and we've taken immediate steps to address the issues you've raised with our housekeeping and maintenance teams. Your feedback is invaluable, and we're committed to improving. We've also reminded our staff about the importance of prompt service. Please accept our sincerest apologies for any inconvenience caused. We'd love the opportunity to make things right and exceed your expectations in the future. If you'd like to discuss your experience further, please feel free to reach out to us directly

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pour aller à la plage on traverse les égouts et donc les odeurs qui vont avec, et qui se jette dans la mer via le sable, pas très rejouissant. Aussi le petit dejeuner est donné dans une salle digne d'un seminaire, comparé à notre hôtel à chaweng petite déception.
Lưu trú 4 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 11/03/2024
Dear David,We appreciate your feedback and apologize for any inconvenience you experienced. Rest assured, we take your comments seriously and will address them promptly to enhance our guests' experiences. Your input helps us improve, and we hope you'll give us another chance to exceed your expectations in the future.

8/10 - Tốt

Jacob

Lưu trú 3 đêm vào Tháng 3, 2024
The Management BlueSotelSMART trả lời vào 25/03/2024
Dear Jacob,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 - Xuất sắc

Linda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was great but no coffee available in morning on site.
Lưu trú 1 đêm vào Tháng 1, 2024
The Management BlueSotelSMART trả lời vào 05/03/2024
Dear Linda,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be great. However, we apologize for any inconvenience regarding the lack of coffee available on site in the morning. We understand the importance of starting the day right with a cup of coffee and will certainly take your comment into consideration to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make your next stay even more enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The top pool and bar were worth the trip alone !!!! Where do you get mountains on one side and sea for sunsets onthe other. Breakfast was Fantastic for 3 $$ people were great and location was not bad
Lưu trú 3 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 29/02/2024
Dear Daniel,Thank you for your enthusiastic review! We're thrilled that you enjoyed our top pool and bar, as well as the breathtaking views of mountains and sea sunsets. It's wonderful to hear that you found our breakfast fantastic and our staff great. We strive to provide an exceptional experience for our guests, and we're delighted to have left such a positive impression. Your kind words mean a lot to us. We can't wait to welcome you back for another memorable stay!

8/10 - Tốt

Jeannie

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the two pools and that it was adult only. Location was good for shopping and dining and an easy walk to the beach.
Lưu trú 5 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 29/02/2024
Dear Jeannie,Thank you for your glowing review! We're thrilled to hear that you loved our adult-only pools and found our location convenient for shopping, dining, and beach access. Providing a serene and enjoyable experience is our aim, and we're delighted to have exceeded your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another relaxing stay!

6/10 - Được

Po-Yu

Thích: Sạch sẽ, nhân viên & dịch vụ
All the staff were extremely friendly, but the living experience was not worth the price due to equipment of room.
Lưu trú 3 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 29/02/2024
Dear Po- Yu,Thank you for your valuable feedback. We're delighted to hear that you found our staff extremely friendly; customer satisfaction is our top priority. We apologize if the living experience did not meet your expectations regarding room equipment. Your feedback helps us improve, and we'll certainly look into ways to enhance the amenities offered. If you have any further concerns or suggestions, please don't hesitate to reach out. We appreciate your patronage and hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

Raul Omar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Buena opción
Lưu trú 1 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 29/02/2024
Dear Raul Omar,Thank you for your kind words! We're delighted that you had a positive experience with us. Providing excellent service is our priority, and we're thrilled to have met your expectations. Your support means a lot to us. If you ever need anything, feel free to reach out. We look forward to serving you again soon!

10/10 - Xuất sắc

Heather

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was clean and modern. The bed was very comfortable in the shower was good. Staff was friendly and accommodating. The location is very convenient. VIP upgrade was a pool access room which was very nice. Happy hour was buy one get one drink at the pool bar from noon to 3:00. That was a bonus, but the drinks have to be the same. We would definitely stay here again.
Lưu trú 5 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 27/02/2024
Dear Heather,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our clean, modern property, comfortable beds, and convenient location. It's fantastic to know that our staff's friendliness and VIP upgrade to a pool access room enhanced your stay. We're glad you appreciated our happy hour offer, although we'll consider your feedback about drink choices. We can't wait to welcome you back for another enjoyable stay!

10/10 - Xuất sắc

Viktoriia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 24/02/2024
Dear Viktoriia,Thank you for rating us so highly and for choosing to stay with us here. We're glad to know that you enjoyed your stay with us at BlueSotel SMART. We look forward to welcoming you with your friends and family again very soon to Krabi.

10/10 - Xuất sắc

Micheline

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellente réception à l’hôtel. Personnel extraordinaire. Les équipements et piscines sont très bien et le déjeuner buffet est excellent. Très proche de la plage (10 minutes de marche) et vous trouverez également des boutiques et restaurants!
Lưu trú 3 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 23/02/2024
Dear Micheline,We're delighted to hear that you enjoyed your stay with us! Providing excellent service and facilities is our top priority, and we're thrilled that you found our reception staff to be extraordinary. It's fantastic to hear that you appreciated our swimming pools, buffet lunch, and convenient location near the beach and local amenities. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon!"

10/10 - Xuất sắc

Annika

Lưu trú 7 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 22/03/2024
Dear Annika,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 - Xuất sắc

Brandon

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a quiet location. Short walking distance to the beach and shopping. The staff were very friendly and helpful. Very ample breakfast buffet. A great bonus was the ability to rent a scooter from the hotel. I would definitely stay there again.
Lưu trú 2 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 22/02/2024
Dear Brandon,Thank you for your review! We're delighted you enjoyed our serene location, proximity to the beach and shopping, and the friendly service from our staff. We're glad you found our breakfast buffet ample and appreciated the convenience of renting a scooter. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best option for adults only staying in Ao Nang
Perfect location! 5 minutes from Ao Nang Beach, 10 minutes from the pier where you can get on boats for any tour, 10 minutes from restaurant/bar street. Room was clean and comfortable, and the building is more modern that most in the area. Great rooftop bar/food options at the hotel, great breakfast and 2 nice pools. Overall best option if you are staying in Ao Nang and don't want an overflooded pool with kids. The restaurant at the hotel was really good and clean! All the employees were very friendly. You can book an airport transfer with the hotel for 800 baht. Krabi airport is about 45 minutes away from the hotel.
Lưu trú 3 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 22/02/2024
Dear value guest,Thank you for your glowing review! We're thrilled you found our hotel to be the perfect option for adults seeking a peaceful retreat in Ao Nang. It's wonderful to hear that you enjoyed our convenient location, modern facilities, and rooftop amenities. We're delighted that you appreciated our delicious breakfast, clean rooms, and friendly staff. We're glad we could provide you with a memorable experience, and we hope to welcome you back soon!

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Peut mieux faire
L’hôtel pourrait être bien mieux s’il était mieux entretenu. Dans ma chambre: -robinetterie pleine de calcaire -joints orange/noir -pèse personne non fonctionnel -liseuse HS sur un des côté du lit -parquet qui a tendance à se décoller -on entend les portes voisines claquer Tout cela n’en fait pas une expérience horrible, mais c’est dommage, l’hôtel pourrait faire bien mieux avec juste un peu plus d’entretien. La piscine sur le toit est très agréable.
Lưu trú 4 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 20/02/2024
Dear Guest,Thank you for your feedback. We apologize for the maintenance issues you encountered. Rest assured, we're addressing them promptly. We're glad you enjoyed the rooftop pool and appreciate your suggestions for improvement. Your comfort is our priority, and we hope to welcome you back for a better experience soon

8/10 - Tốt

Anne GH

Lưu trú 6 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 20/02/2024
Dear Anne GH,Thank you for rating us so highly and for choosing to stay with us here. We're glad to know that you enjoyed your stay with us at BlueSotel SMART. We look forward to welcoming you with your friends and family again very soon to Krabi.

6/10 - Được

NING

Lưu trú 2 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 18/02/2024
Dear Ning,I am very grateful that you took the time to leave us a rating. It has been a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

10/10 - Xuất sắc

Geraldine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the hotel second time we have stayed there very friendly clean near the beach. Breakfast excellent
Lưu trú 6 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 17/02/2024
Dear Geraldine Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us for the second time. Providing a friendly and clean environment is a top priority for us, and we're glad to hear that you found our proximity to the beach convenient. It's great to know that you also enjoyed our breakfast offerings. We look forward to welcoming you back for another enjoyable stay in the future!"

8/10 - Tốt

Michelle

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good location for tours and pool use.
Pool is excellent. Food is average. Location for tours from Ao Nang is great. Better beaches for fun elsewhere. Service at front desk is poor. Asked for help for transportation and front desk worker said to go walk with our luggage to town. Used Grab app to get our own taxi with pick up at lobby.
Lưu trú 2 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 15/02/2024
Dear Michelle,Thank you for your feedback. We're glad you enjoyed our excellent pool and found our location convenient for tours. We apologize for the average food quality and any inconvenience with transportation assistance. Your comments regarding the service at the front desk are concerning, and we'll address this issue with our team to ensure better assistance in the future. We appreciate your patience and hope to have the opportunity to improve your experience on your next visit. If there's anything else we can assist you with, please let us know.

6/10 - Được

Simona

Đi cùng bạn đồng hành
We only stayed for one night and happy about that. Although check in was fine we immediately smelled a foul odor in the bathroom. Much like sewage, similar to the whiffs you get walking along the main road in Ao Nang. Luckily we had peppermint drops to use in and around bathroom and room. The bed was comfortable. Only two bottles of water per day which we thought was not enough. All other places we stayed at had as many as needed without a cost. As new as this hotel appears to be there is an issue ( at least in our room 1222) with the spout of the tub not reaching into the tub. We found it a little out of the way for location.
Lưu trú 1 đêm vào Tháng 2, 2024
The Management BlueSotelSMART trả lời vào 15/02/2024
Dear Simona,Thank you for your feedback. We apologize for the inconvenience you experienced with the odor and tub spout in your room. We'll address these issues promptly. Regarding the water provision, we'll review our policy to ensure it aligns with guest expectations. Regarding the location, we understand it may not suit everyone's preferences. We appreciate your insights and hope to welcome you back for a more enjoyable stay in the future. If you need further assistance, please let us know.