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Nhận xét về Hilton Petaling Jaya

5 out of 5
Hilton Petaling Jaya
No 2 Jalan Barat, Petaling Jaya, Selangor

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 426/1000 nhận xét" "
Đánh giá 8 - Tốt. 405/1000 nhận xét" "
Đánh giá 6 - Được. 105/1000 nhận xét" "
Đánh giá 4 - Kém. 40/1000 nhận xét" "
Đánh giá 2 - Tồi. 24/1000 nhận xét" "

8,8/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Elizabeth

Lưu trú 6 đêm vào Tháng 4, 2024
Elizabeth trả lời vào 03/05/2024
Dear Elizabeth ,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. I am pleased to learn that you enjoyed the entire stay from the beginning until your departure and that you had an excellent experience.I look forward to welcoming you back to our hotel again soon!Thank you SincerelyAndre A Gomez General Manager

6/10 - Được

Elaine

Thích: Sạch sẽ, nhân viên & dịch vụ
The room was clean and the staff was really courteous and friendly from beginning to end!! The breakfast was tasty and always warm. Unfortunately, the pool was under construction, so there was not much to do. Also, there was no shuttle system and so the stay turned out more expensive because I had to use taxi to get around. I did ask about the shuttle and they said they had it running before covid. I think the hotel will gain 5 star from me if the shuttle was up and running to drop and pick up guests at the main malls at least twice day or upon request.
Lưu trú 5 đêm vào Tháng 4, 2024
Elaine trả lời vào 29/04/2024
Dear Elaine,Thank you for taking the time to share your feedback with us. We were concerned to learn that certain aspects of your stay were less ideal. I personally take this opportunity to offer my apologies for the unpleasant experience. We also appreciate you raising the points on the product elements. Please know that this has our full attention and we will improve the experience for the future. We will endeavour to reach out to you further, outside of this platform, to have a conversation about your feedback. Thank you Andre A GomezGeneral Manager

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Clean and comfortable room. Every staff is friendly and will greet you everywhere. Easy and fast when check in and out. Variety choices of food provided for the buffet at Paya Serai restaurant. A lot of parking slot though during weekend. The set back was the loud noisy sound of vehicles on the road outside of the hotel. Can't sleep well the whole night due to the noise disturbances although the bed and pillow are comfortable. There are only KFC and 1 nasi kandar restaurant and 1 convenient shop near to the hotel.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest trả lời vào 27/02/2024
Dear Guest, Thank you very much for choosing Hilton Petaling Jaya for your staycation. We regret to learn that certain aspects of your stay were less ideal. I personally take this opportunity to offer my apologies for the unpleasant experience. Your valuable feedback definitely provides insights into the process. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. I will certainly share your compliments with my team and definitely they will be delighted.I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.Thank you.Sincerely, Andre A GomezGeneral Manager

8/10 - Tốt

SUNGWUK

Lưu trú 7 đêm vào Tháng 2, 2024
SUNGWUK trả lời vào 26/02/2024
Dear SUNGWUK, Thank you for sharing all the highlights of your recent stay at Hilton Petaling Jaya and we are truly heartened by your generous feedback. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future. Thank you.Andre A GomezGeneral Manager

8/10 - Tốt

KUMAR

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Kumar trả lời vào 11/02/2024
Dear KumarThank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. I am pleased to learn that you enjoyed the entire stay from the beginning until your departure and that you had an excellent experience. It is such a great pleasure to read that you enjoyed a comfortable stay with us. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you Andre A GomezGeneral Manager

10/10 - Xuất sắc

Akiko

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Very humid
Lưu trú 2 đêm vào Tháng 2, 2024
Akiko trả lời vào 05/02/2024
Dear Akiko,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. I am pleased to learn that you enjoyed the entire stay from the beginning until your departure and that you had an excellent experience. It is such a great pleasure to read that you enjoyed a comfortable stay with us. I will certainly share your compliments with my team and definitely they will be delighted.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you SincerelyAndre GomezGeneral Manager

8/10 - Tốt

Sriwidarti

Lưu trú 2 đêm vào Tháng 1, 2024
Sriwidarti trả lời vào 16/01/2024
Dear Sriwidarti,Thank you for taking the time to share your feedback with us. Your valuable feedback definitely provides insights into the process. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guests. I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future. Warm wishes!Bryan TanDirector Of Operations

10/10 - Xuất sắc

Suresh Kumar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Suresh kumar trả lời vào 09/01/2024
Dear Suresh KumarThank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. I am pleased to learn that you enjoyed the entire stay from the beginning until your departure and that you had an excellent experience.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you Bryan TanDirector Of Operations

8/10 - Tốt

N

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2023
N trả lời vào 02/01/2024
Dear N,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. I am pleased to learn that you enjoyed the entire stay from the beginning until your departure and that you had an excellent experience. It is such a great pleasure to read that you enjoyed a comfortable stay with us. I will certainly share your compliments with my team and definitely they will be delighted.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you Bryan TanDirector Of Operations

8/10 - Tốt

Yang Chao

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Yang Chao trả lời vào 21/12/2023
Dear Yang Chao,Thank you for leaving us with a kind review. Good to hear that our team member has done an excellent job in delivering their hospitality services which exceeded your expectations.We look forward to welcome you to our hotel and we will ensure you have a delightful and memorable experience with us again.Thank you Bryan TanDirector Of Operations

8/10 - Tốt

JoonSu

Lưu trú 2 đêm vào Tháng 12, 2023
JoonSu trả lời vào 21/12/2023
Dear JoonSu Thank you for your valuable feedback. I am happy to hear that you enjoyed our hospitality and that our team members provided an exquisite service during your visitation.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.I look forward to welcoming you back to our hotel again soon!Thank youBryan TanDirector Of Operations

8/10 - Tốt

MASAO

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Lưu trú 3 đêm vào Tháng 12, 2023
MASAO trả lời vào 18/12/2023
Dear MASAO,Thank you for your kind review of the hotel. It brings us great joy to learn that you had a pleasant stay and were pleased with the warm service rendered by our team members. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank youBryan TanDirector Of Operations

10/10 - Xuất sắc

Lilian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So clean and neat!
Lưu trú 2 đêm vào Tháng 11, 2023
Lilian trả lời vào 21/11/2023
Dear Lilian,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of your wonderful experience at our hotel here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you had met your expectations. Please rest assured that your compliments will be passed to our team members.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Sharon

I had a very pleasant and relaxing stay.
Lưu trú 5 đêm vào Tháng 11, 2023
Sharon trả lời vào 20/11/2023
Dear Sharon,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of your wonderful experience at our hotel here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you had met your expectations.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Sharon

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is in a good location.
Lưu trú 3 đêm vào Tháng 11, 2023
Sharon trả lời vào 20/11/2023
Dear Sharon,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. I am pleased to learn that you enjoyed the entire stay from the beginning until your departure and that you had an excellent experience. It is such a great pleasure to read that you enjoyed a comfortable stay with us.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Valuable Guest trả lời vào 30/09/2023
Dear Sir/ Madam,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations. Please rest assured that your compliments will be passed to our team members.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishesSincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Alice

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
The hotel was at the tail end of its renovations and its main entrance was still blocked. Taxis had a hard time finding the way to the hotel and friends who came to pick us up were also lost. The room we were assigned was spacious and very comfortable. We had luxurious towels, coffee, tea, slippers and bath robes. They also provided new tooth brush sets every day and there was also Crabtree and Evelyn products in the bathroom. But restaurant choices were limited and the makeshift bar was a let down though the happy hour beer was a steal.
Lưu trú 3 đêm vào Tháng 9, 2023
Alice trả lời vào 11/09/2023
Dear Alice, Thank you for taking the time to share your feedback with us. I personally take this opportunity to offer my apologies for the unpleasant experience. Your valuable feedback definitely provides insights into the process. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guests. I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future. Warm wishes!Sincerely, Craig BonnorGeneral Manager

6/10 - Được

song yee

Lưu trú 1 đêm vào Tháng 9, 2023
Song Yee trả lời vào 11/09/2023
Dear Song Yee,Thank you for sharing all the highlights of your recent stay at Hilton Petaling Jaya and we are truly heartened by your generous feedback. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guests.I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.Warm wishesSincerely,Craig BonnorGeneral Manager

6/10 - Được

Janarthanan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Booked a "Twin Deluxe" room for 3 adults. However the beds cannot accommodate more than 2 adults. Had to take extra bed. Bathroom is very spacious and has good shower and bath. There is construction happening inside the hotel, but the main entrance has been blocked - our driver had to go around the block twice to find the right place to drop-off. There isn't much to do around the property. Also due to the construction, inside the property the options are very limited. The spa was closed, only 1 restaurant option. Staff were excellent - very customer service focussed.
Lưu trú 2 đêm vào Tháng 8, 2023
Janarthanan trả lời vào 06/09/2023
Dear Janarthanan,Thank you very much for choosing Hilton Petaling Jaya for your staycation. We were concerned to learn that certain aspects of your stay were less ideal. Specifically the arrival experience during the construction that is presently taking place. I personally take this opportunity to offer my apologies for the unpleasant experience. Your valuable feedback definitely provides insights into the process Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. Additionally, I Here I would like to confirm that our 3 Outlets PAYA SERAI, GENJI, TOH YUAN are still operating as usual during this refurbishment period for our valuable guest.I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.Thank you. SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Paul

Lưu trú 2 đêm vào Tháng 9, 2023
Paul trả lời vào 06/09/2023
Dear Paul,Thank you for the excellent rating! We are thrilled to know that you had a good experience in our hotel. Good to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations. I will definitely let the team members know about your kind comment.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you!SincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 8, 2023
Valuable Guest trả lời vào 29/08/2023
Dear Sir/Madam,Thank you for the excellent rating! We are thrilled to know that you had a good experience in our hotel. Good to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations. I will definitely let the team members know about your kind comment.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you!SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Maria belen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice, great breakfast
The positives: The hotel is very nice, the room was spacious and comfortable, very big bathroom. The buffet breakfast has so much choice! It was really outstanding. And staff are very nice and helpful. The not so good: There is a renovation going on and taxis seems to get quite confused as to where the entrance is. The bed was slightly too much on the form side for my taste. The pool is nice but 1.5m deep with no shallow end, so no great for young kids. All in all a very nice hotel
Lưu trú 3 đêm vào Tháng 8, 2023
Maria belen trả lời vào 16/08/2023
Dear Maria belen ,Thank you very much for choosing Hilton Petaling Jaya for your staycation. We were concerned to learn that certain aspects of your stay were less ideal. Specifically the arrival experience during the construction that is presently taking place. I personally take this opportunity to offer my apologies for the unpleasant experience. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. I will certainly share your compliments with my team and definitely they will be delighted.We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guest. I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.Thank you SincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Bradley

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Renovations happening out the front at the time, the hotel should look at the bathrooms and either deep clean them or remove the silicone throughout as there is so much mould it looks like it doesn’t get cleaned sufficiently- especially for a hotel with the Hilton name attached, The ballroom is awesome and very nice
Lưu trú 3 đêm vào Tháng 8, 2023
Bradley trả lời vào 15/08/2023
Dear Bradley,Thank you for sharing the highlights of your recent stay at Hilton Petaling Jaya and we are truly heartened by your generous feedback. I personally take this opportunity to offer my apologies for the unpleasant experience. I have raised your concern and experience with the relevant Manager for immediate attention. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experienceI hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.Thank you. SincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Sheik Razith

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 19 đêm vào Tháng 7, 2023
Sheik Razith trả lời vào 31/07/2023
Dear Sheik RazithThank you for the valuable rating. We are delighted to hear that you had a good experience in our hotel. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guest.We trust that we will have another opportunity to welcome you back to Hilton in the future.We look forward to having you again soon!Thank you!Sincerely,Craig BonnorGeneral Manager

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were great, rooms are very comfortable.
Lưu trú 4 đêm vào Tháng 7, 2023
David trả lời vào 31/07/2023
Dear David,Thank you for your valuable feedback. I am happy to hear that you enjoyed our hospitality and that our team members provided an exquisite service during your stay. It brings us great joy to hear that you enjoyed many aspects of your stay here including the products offered; hotel locality, food selection as well as the warm service. Please rest assured that your compliments will be passed to the team member. We certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warm wishes!SincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Lay Sim

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Didn’t know the hotel is under renovation. To access the place is not so easy.
Lưu trú 2 đêm vào Tháng 7, 2023
Lay Sim trả lời vào 27/07/2023
Dear Lay Sim ,Thank you very much for choosing Hilton Petaling Jaya for your staycation. We were concerned to learn that certain aspects of your stay were less ideal. Specifically the arrival experience during the construction that is presently taking place. I personally take this opportunity to offer my apologies for the unpleasant experience. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.Thank you SincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Peter

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great quality hotel in Petaling Jaya Kuala Lumpur
Excellent assistance from the staff - great breakfast - hotel has an excellent executive chef and food is delicious. Due to renovation work it is dry difficult to find the lobby when arriving and departing by taxi.
Lưu trú 2 đêm vào Tháng 7, 2023
Peter trả lời vào 17/07/2023
Dear Peter,Thank you for sharing your comments following your recent stay at Hilton Petaling Jaya. We were concerned to learn that certain aspects of your stay were less ideal. Specifically the experience during the construction that is presently taking place. I personally take this opportunity to offer my apologies for the unpleasant experience. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guest. I will certainly share your compliments with my team and definitely they will be delighted.I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future. Warm wishes. SincerelyCraig BonnorGeneral Manager

6/10 - Được

MASAAKI

Khách đi công tác
Thích: Nhân viên & dịch vụ
The hotel itself was good. However, it was under construction for the renovation. It caused a narrow entrance, and it was difficult for drivers to reach there. I wanted to see the picture after the renovation.
Lưu trú 3 đêm vào Tháng 6, 2023
MASAAKI trả lời vào 03/07/2023
Dear MASAAKI,Thank you very much for choosing Hilton Petaling Jaya for your staycation. We were concerned to learn that certain aspects of your stay were less ideal. Specifically the arrival experience during the construction that is presently taking place. I personally take this opportunity to offer my apologies for the unpleasant experience. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guest.I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.I look forward to welcoming you back to our hotel again soon!Warm wishesSincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Thanakorn

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall, the hotel was amazing. Staff, food, room and service were phenomenal. However, hotel is under construction and it was a major problem for Grab service.
Lưu trú 2 đêm vào Tháng 6, 2023
Thanakorn trả lời vào 03/07/2023
Dear ThanakornThank you very much for choosing Hilton Petaling Jaya for your staycation. We were concerned to learn that certain aspects of your stay were less ideal. Specifically the arrival experience during the construction that is presently taking place. I personally take this opportunity to offer my apologies for the unpleasant experience. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. I will certainly share your compliments with my team and definitely they will be delighted.I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.I look forward to welcoming you back to our hotel again soon!Warm wishesSincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Boon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 6, 2023
Boon trả lời vào 27/06/2023
Dear Boon,Thank you for leaving us with a great review. Good to hear that our team member has done an excellent job in delivering their hospitality services which exceeded your expectations. I will certainly share your compliments with my team and definitely they will be delighted.We look forward to welcome you to our hotel and we will ensure you have a delightful and memorable experience with us again.Thank you. Sincerely, Craig BonnorGeneral Manager

6/10 - Được

Cheng Tu

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Can be better
It's difficult to call grab because renovation, should have pick up point for grab temporarily, different from existing front door where is disabled.
Lưu trú 8 đêm vào Tháng 6, 2023
Cheng Tu trả lời vào 22/06/2023
Dear Cheng Tu,Thank you for sharing your comments following your recent stay at Hilton Petaling Jaya. We were concerned to learn that certain aspects of your stay were less ideal. Specifically the arrival experience during the construction that is presently taking place. I personally take this opportunity to offer my apologies for the unpleasant experience. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guest.I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future. Thank you SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Koji

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
食事はホテルの中華屋が美味しい。 日本食は止めておきましょう。 プールは良いけれど、写真ほど大きくは無いです。
Koji trả lời vào 22/06/2023
Dear Koji,Thank you for your valuable feedback. I am happy to hear that you enjoyed our hospitality and that our team members provided an exquisite service during your visitation. It brings us great joy to hear that you enjoyed many aspects of your stay here including the products offered; hotel locality, food selection as well as the warm service. Please rest assured that your compliments will be passed to the team members We certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warm wishes!SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Yeo

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 6, 2023
Yeo trả lời vào 19/06/2023
Dear Yeo,Thank you for the excellent rating! We are thrilled to know that you had a good experience in our hotel. Good to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations. I will definitely let the team members know about your kind comments.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you!SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Tong, EDINBURGH

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall is good.
Lưu trú 2 đêm vào Tháng 6, 2023
Tong trả lời vào 08/06/2023
Dear Tong, Thank you for the excellent rating! We are thrilled to know that you had a good experience in our hotel. Good to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations. I will definitely let the team members know about your kind comments.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you!Sincerely,Craig BonnorGeneral Manager

2/10 - Tồi

Chuan Swee

Lưu trú 2 đêm vào Tháng 6, 2023
Chuan Swee trả lời vào 06/06/2023
Dear Chuan SweeThank you very much for choosing Hilton Petaling Jaya for your staycation and for your kind feedback. We regret to learn that certain aspects of your stay were less ideal.We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guests. Please rest assured that your feedback is duly noted and will be shared with the relevant departments for review and improvement.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!Sincerely, Craig BonnorGeneral Manager

8/10 - Tốt

CARLOS

Lưu trú 3 đêm vào Tháng 6, 2023
CARLOS trả lời vào 27/06/2023
Dear CARLOS,Thank you for leaving us with a great review and I am pleased to know you find your stay here pleasant. It is great to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations.I look forward to welcoming you back to our hotel again soon!Thank you SincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Mohd safwan zaki

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Difficult to find hotel location..signage to enter hotel was too small..dont have kid pool..during i stay their system was down..
Lưu trú 1 đêm vào Tháng 6, 2023
Mohd safwan zaki trả lời vào 06/06/2023
Dear Mohd safwan zakiThank you for taking the time to share your experience with us. Your feedback is truly valued! I will definitely let the relevant Manager to know about your kind comments. Please be informed that we did given the prior notification to our external room online platform about the hotel under going for renovation to avoid chaos. The driveway of main entrance and lobby will be closed. During this time, passenger drop off and pedestrian access to the hotel lobby is from Persiaran Barat. For carpark access only, exit from the LEFT lane of Jalan Barat near Starbucks and follow the signs. The DROP-OFF by E-HAILING, TAXI or PEDESTRIAN, you may use the following building – QUATTRO WEST as the closest landmark to Hilton Petaling Jaya’s SIDE ENTRANCE/ drop off point. Address: Quottro West 4, Persiaran Barat, Pjs 52, 46200 Petaling Jaya, Selangor, Malaysia We look forward to welcome you to our hotel and we will ensure you have a delightful and memorable experience with us again.Thank you. Sincerely, Craig BonnorGeneral Manager

10/10 - Xuất sắc

MENG PING

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
太棒了
Lưu trú 4 đêm vào Tháng 5, 2023
Meng Ping trả lời vào 30/05/2023
Thank you for leaving us with a great review and I am pleased to know you find your stay here pleasant. It is great to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations.I look forward to welcoming you back to our hotel again soon!Thank you !SincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Mi

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2023
Mi trả lời vào 23/05/2023
Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your visitation had met your expectations.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you SincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Henry

Lưu trú 1 đêm vào Tháng 5, 2023
Henry trả lời vào 17/05/2023
Thank you for the wonderful rating! We are thrilled to hear that you had a good experience in our hotel. Good to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations. I will definitely let the hosts know about your kind comments.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you!Sincerely,Craig BonnorGeneral Manager

10/10 - Xuất sắc

Alastair

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly and gym is great!
Lưu trú 2 đêm vào Tháng 4, 2023
Alastair trả lời vào 02/05/2023
Dear Alastair, Thank you for your kind review of the hotel. It brings us great joy to learn that you had a pleasant stay and were pleased with the warm service rendered by our associates. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishesSincerelyCraig BonnorGeneral Manager

10/10 - Xuất sắc

Boon

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 17 đêm vào Tháng 4, 2023
Boon trả lời vào 17/05/2023
Thank you very much for your wonderful comments. We are glad to hear that you have enjoyed the stay and it is great to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectationswe certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warm wishes!SincerelyCraig BonnorGeneral Manager

8/10 - Tốt

Lam Kiong

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s near a row of eateries across the road 81/.
Lưu trú 2 đêm vào Tháng 4, 2023
Craig Bonnor - General Manager trả lời vào 17/04/2023
Dear Lam Kiong, Thank you for taking your invaluable time to share your kind feedback. We are delighted to know that you have enjoyed your stay and found our location and eateries places to be convenient. We look forward to your next visit.

10/10 - Xuất sắc

Pavitar

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 3, 2023
Jessie-Assistant Reservation Manager trả lời vào 03/04/2023
Dear Pavitar, thank you for leaving us an-amazing full stars review. We are glad to learn that you had an enjoyable stays with us of your recent stays. We can't wait to host you again in Hilton Petaling Jaya in near future. See you soon!

10/10 - Xuất sắc

Yeap Eu

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good
Lưu trú 1 đêm vào Tháng 3, 2023
Sincerely, Craig Bonnor - General Manager trả lời vào 27/03/2023
Der Yeap Eu, Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. Good I look forward to welcoming you back to our hotel again soon.

8/10 - Tốt

Tze Cheen

Lưu trú 1 đêm vào Tháng 3, 2023
Jessie-Assistant Reservation Manager trả lời vào 16/03/2023
Dear Tze Cheen, we are truly heartened to receive your generous review of our hotel. Thank you for letting us know how much you had enjoyed your stays with us. We look forward to having you again in the near future. See you soon :)

8/10 - Tốt

Seokhoon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
공항근처로 이동이 편리하
깨끗하고 청결합니다.
Lưu trú 1 đêm vào Tháng 2, 2023
Sincerely, Craig Bonnor - General Manager trả lời vào 06/03/2023
Dear Seokhoon, Thank you for leaving us with a review. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to stay with us again soon.

4/10 - Kém

Kian Joo

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wifi not working. Staff not helpful. Room smells. Aircon not working hall wall.
Lưu trú 2 đêm vào Tháng 2, 2023
Sincerely, Craig Bonnor - General Manager trả lời vào 21/02/2023
Dear Kian Joo,Thank you for taking your time to give us your feedback. We always love to understand more on your experiences in order to improve and to assured for your future experiences. We hope to welcome you again soon to Hilton Petaling Jaya!

6/10 - Được

Cu Chun Ni Jennifer

Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
-
Lưu trú 1 đêm vào Tháng 2, 2023
Jessie-Assistant Reservation Manager trả lời vào 10/02/2023
Dear Jennifer, thank you for taking your precious time to give us the rating. Truly grateful to have your kind feedback with us on your most recent stay. We are always love to understand more on your experiences in order to improve our services to assured for your future experiences, we can't wait to welcome you back for your next visit very soon!

10/10 - Xuất sắc

Denny

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
房間清潔,員工服務態度好
Lưu trú 2 đêm vào Tháng 2, 2023
Craig Bonnor - General Manager trả lời vào 07/02/2023
Dear Denny, Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. We hope to welcome you again soon.