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Nhận xét về PARKROYAL COLLECTION Kuala Lumpur

5 out of 5
PARKROYAL COLLECTION Kuala Lumpur
Jalan Sultan Ismail, Kuala Lumpur

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 244/474 nhận xét" "
Đánh giá 8 - Tốt. 132/474 nhận xét" "
Đánh giá 6 - Được. 55/474 nhận xét" "
Đánh giá 4 - Kém. 29/474 nhận xét" "
Đánh giá 2 - Tồi. 14/474 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

KHANH TRANG

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Cristian Nannucci trả lời vào 04/12/2023
Dear Khanh Trang,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Christina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient for food and shopping. Staff is very friendly and helpful. Rooms are always cleaned well.
Lưu trú 5 đêm vào Tháng 5, 2024

8/10 - Tốt

Imran

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed my stay, the staff were very helpful. I would stay again
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

WEIZHONG

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is fantastic in terms of its room size, cleanliness and staff service. The breakfast spread is remarkable and delicious. The lounge access for members is cozy.
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Bu Kian

Không thích: Tiện nghi, dịch vụ
The hotel is situated in a location that has no equal: easy access to transport, shopping and restaurants/foodcourts. The staff, conceige and housekeeping are all friendly and help. We stayed there for 7 5 nights and are reasonably satisfied. But we aren’t happy about the facilities in our room on the 20th floor: 1. NO writing desk and NO chair. Everything has to be done by guests sitting on a sofa and a small tea-table which serves as a multi-purpose: for having tea/ coffee, lady’s makeup ( no proper lighting) and work purposes ( writing and using laptop). That’s ridiculous! We had to sit on the bed to do some paper work! Cause backaches to us! 2. Whilst a stay of a single day at the hotel might not matter, we stayed there for a total of 12 nights ( 7 5 nights): the room hasn’t got a single drawer or cupboard for us to put our clothes… just a few hangers. NO drawer. NO cupboard for guest’s clothes! We had to keep opening and shutting our bags each time we need anything in them. 3. Also lack of hooks to hang our towels, etc. 4. The shower is poorly designed: each time we showed, the water would splash out all over and wet the outer area of the wash-room. We had frequently stayed at this hotel, under different names, over 20 years because of the convenience on the location and transport. But since The ParkRoyal Collection was taken over by Pan Pacific, our room seems smaller than previously. Overall, I rate the hotel only as a 3 star. Not 4 star as claimed.
Lưu trú 5 đêm vào Tháng 5, 2024

6/10 - Được

Tan

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Counter service is not professional upon my request of the check out time extension .
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

YAMAMOTO

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

SEIJI, Minamiku kyoto City

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とにかく交通が便利で食事、買い物にも満点
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Xuesi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Some broken facilities
Lưu trú 2 đêm vào Tháng 5, 2024
Gary Loke trả lời vào 13/05/2024
Dear Xuesi, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that your overall experience was pleasant.We appreciate you bringing to our attention the issue of the musty smell in your room. We apologize for any discomfort this may have caused during your stay. Please be assured that we will address this concern with our housekeeping team to ensure proper ventilation and thorough cleaning of our rooms.Thank you for choosing our hotel, and we hope to welcome you back for an even more enjoyable stay in the future.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 - Được

Crystal

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Our overall stay was a pleasant experience but the room always felt very musty.
Lưu trú 4 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 13/05/2024
Dear Crystal, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that your overall experience was pleasant.We appreciate you bringing to our attention the issue of the musty smell in your room. We apologize for any discomfort this may have caused during your stay. Please be assured that we will address this concern with our housekeeping team to ensure proper ventilation and thorough cleaning of our rooms.Thank you for choosing our hotel, and we hope to welcome you back for an even more enjoyable stay in the future.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 - Được

KONDO

Không thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2024
Gary Loke trả lời vào 13/05/2024
Dear Kondo, We noticed that you recently rated your experience at our hotel with a low satisfaction score. We appreciate your feedback, as it helps us identify areas where we can improve our service and guest experience.As we did not receive any specific comments or concerns regarding your stay, we kindly request that you share any issues or suggestions you may have. Your input is crucial to helping us address any problems and ensure a more enjoyable stay for future guests.Please feel free to reach out to us directly to discuss your experience. We value your input and look forward to hearing from you.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

MOHD FAIZAL, Singapore

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location
Lưu trú 3 đêm vào Tháng 5, 2024
Gary Loke trả lời vào 07/05/2024
Dear Mohd Faizal, Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

2/10 - Tồi

Mohammed

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
غ
Lưu trú 5 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 07/05/2024
Dear Mohammed, Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Akiko

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Gary Loke trả lời vào 07/05/2024
Dear Akiko,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

Chia Ni

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If can refurnish.. good
Lưu trú 2 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 07/05/2024
Dear Chia Ni,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

2/10 - Tồi

Adrian

Không thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 02/05/2024
Dear Adrian, Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Aidawani

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Highly recommend. Staff were delightful and so was the food. Lots of option in and out of hotel.
Lưu trú 4 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 02/05/2024
Dear Aidawani,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Siti Aidawani

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service was superb! Highly recommend!
Lưu trú 2 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 02/05/2024
Siti Aidawani,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Manerah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very pleasant stay. Location is great and close to anything you need to be by. Staff is warm and welcoming and very helpful. The room and the amenities were also great. Thank you very much.
Lưu trú 2 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 02/05/2024
Dear Manerah, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 - Được

Phe Ing

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Lack of staff when checking and phone is not working to call out house keeping or concierge
Lưu trú 3 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 02/05/2024
Dear Phe Ing,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Johannes

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fine rooms, beautiful pool (very little shadow).nice people. Close to public transport monorail. Pricy Buffett for breakfast lunch and dinner. Good location.
Lưu trú 5 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 02/05/2024
Dear Johannes, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 - Kém

Sarah

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel is rated as 5 stars, but the services was not really worth 1 star. The check in was very confusing and terribly long! There was only one receptionist who seemed to be slow (perhaps a difficult customer?). There was one customer in front of us (not counting the one being served) and after we had waited for 10 to 15 minutes they left yhe line in frustration. Finally a second receptionist showed up. The receptionest wasn't friendly. No one helped us with our luggage. The room was very small. No complimentary tea, coffees or coffee maker. Our room doesn't have safe or refrigerator. The worst part was our next door was very loud. We can hear everything. It was very hard to get any good sleep. Breakfast was very good. Our room was very clean.
Lưu trú 2 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 02/05/2024
Dear Sarah, Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

Koki

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
普通のホテル。デザインはおしゃれ。
Lưu trú 4 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 15/04/2024
Dear Koki,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 - Được

Noelle, Darmstadt

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Sehr gute Lage und nettes Personal. Leider sehr laut, da Türen den Lärm auf dem Flur nicht abschirmen. Außerdem teilweise schimmlige Räume. Wir haben aber unser Zimmer wechseln dürfen und dort war das dann besser
Lưu trú 4 đêm vào Tháng 4, 2024
Gary Loke trả lời vào 15/04/2024
Dear Noelle,Thank you for taking the time to share your stay experience with us at PARKROYAL COLLECTION Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience. We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience. Please email the hotel or me directly. We hope you will give us another chance to welcome you back for a better stay experience. Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Wei Wen

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed with Park Royal collection for all my family’s visit to KL. Convenient area for shopping. Staffs are friendly and helpful.
Lưu trú 4 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 15/04/2024
Dear Wei Wen,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

Shizu

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
観光や食事にも便利な場所にあります。 ハウスキーパーの方の対応が丁寧で、気持ちの良い滞在になりました。
Lưu trú 2 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 15/04/2024
Dear Shizu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Weng Kuan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient to get around. Plenty of malls and food options. Located in the heart of Bukit Bintang, feel safe walking around.
Lưu trú 3 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 15/04/2024
Dear Weng Kuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 - Được

Tun Chin

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Wait to check in about 40 mins. .
Lưu trú 2 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 03/04/2024
Dear Tun Chin,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Jason

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The club lounge access with choice of offerings. Pool bar menu and drink choice not great
Lưu trú 4 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 05/04/2024
Dear Jason,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 - Kém

chung chuen

Đi theo nhóm
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
The bathtub is a bit small for people over 150 lbs, bathroom hardware is a bit cheap and no rain shower. No automated blinds which should also be a standard for five star hotels these days. Elevator is a bit frustrating to operate. Overnight laundry service is not up to par with any five star hotel, told me I can’t get back my clothes until 8pm the next day. Breakfast has a lot of variety, but not necessarily mean it’s good. Room is clean for the most part, sheets are not clean and have stains. Didn’t really complaint since I’m only staying for one night.
Lưu trú 1 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 03/04/2024
Dear Chung Chuen,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

Alexandra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing stay - excellent facilities, gorgeous aesthetic interior and perfect location
Lưu trú 1 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 02/04/2024
Dear Alexandra,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Gary Loke trả lời vào 02/04/2024
Dear Takashi,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

Kazuhiro

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 26/03/2024
Dear Kazuhiro,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Izumi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 26/03/2024
Dear Izumi,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

tomoki

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 26/03/2024
Dear Tomoki,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 - Được

Yuko

Great location and beautiful hotel.
Lưu trú 1 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 22/03/2024
Dear Yuko,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Masuhiro

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location.
Lưu trú 3 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 22/03/2024
Dear Masuhiro,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

Terence

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 22/03/2024
Dear Terence,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Ahson

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A great hotel within 5 minutes walk of the Bukit Bintang Monorail Station and one other train line. Easy acces from KL Sentral station. Modern, clean, and very nice. The breakfast Buffet was good but a little pricy. In the heart of Bukit Bintang, can’t go wrong with this hotel! Thanks for a great experience!!
Lưu trú 5 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 22/03/2024
Dear Ahson,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

2/10 - Tồi

Deepesh

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room chosen does not have a window . Window is in the toilet that too flush against a sheer wall . This should be mentioned when they give room descriptions ! Who stays in a room without a window . Ask service to have to the room cleaned at 10 am . Come back at 1.30 pm no service done . Call service - there is a queue , we cannot control housekeeping . It should call itself a motel instead of hotel !
Lưu trú 3 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 22/03/2024
Dear Deepesh,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 - Được

Ka Leong Nicholas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location of the property was great, super near to some of the malls in KL. Also enjoyed omakase lunch experience at Sushi Qubey. One of the disappointing part of my stay was actually the Club Lounge as the drinks available were quite limited, and that there were no finger food or snacks provided unless you went there during their cocktail hour. The room was also not quite sound-proofed. I could hear coughing, laughter and people walking outside the room from the bed/sofa area (which is quite far in). Lastly, thought it was quite silly was that the in-room drinks (even the non-alcoholic drinks) were chargeable even though I’ve booked a room with Club Lounge access which would give me the same drinks for free.
Lưu trú 3 đêm vào Tháng 3, 2024
Cristian Nannucci trả lời vào 22/03/2024
Dear Ka Leong,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 - Được

Sharlene

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
.
Lưu trú 4 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Sharlene,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Tomoo

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hospitality. Perfect location. Definitely stay again.
Lưu trú 1 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Rashmi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Work trip
A 1 day work trip/holiday. Enjoyed our stay.
Lưu trú 1 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Rashmi,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Tomoo

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best location in Kuala Lumpur. Nice hospitality. The only I may want to point out would be "If there was a bath tub in the shower room". But, it was just perfect.
Lưu trú 1 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Hyun-su

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Hyun Su,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Sachin

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was amazing.
Lưu trú 4 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Sachin,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 - Tốt

Vee Han

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Vee Han,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

Joan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best location right next to KLCC, pavillion, lot 10 and all the shopping and dining options.the pool facilities were nice but small. Easy to get to the train station or get a grab anywhere from there. The room was very clean and modern. Bed and pillows were fine. They have a nice bar on ground floor with lovely live music bands on the weekends.
Lưu trú 3 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Joan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 - Xuất sắc

PREMA

Lưu trú 1 đêm vào Tháng 2, 2024
Cristian Nannucci trả lời vào 05/03/2024
Dear Prema,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur