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Nhận xét về Rakuten STAY Kyoto Station

2.5 out of 5
Rakuten STAY Kyoto Station
15 Higashikujo Higashiiwamotocho, Minami Ward, Kyoto, Kyoto

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 26/50 nhận xét" "
Đánh giá 8 - Tốt. 17/50 nhận xét" "
Đánh giá 6 - Được. 2/50 nhận xét" "
Đánh giá 4 - Kém. 3/50 nhận xét" "
Đánh giá 2 - Tồi. 2/50 nhận xét" "

9,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Christian

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente muy recomendable, hotel muy pequeño pero todo muy bien!
Lưu trú 7 đêm vào Tháng 3, 2024
Rakuten STAY Kyoto Station trả lời vào 24/05/2024
Thank you for your review and recommendation. We're delighted to hear that you had a great experience despite our hotel's size. Your positive feedback means a lot to us. We hope to host you again in the future.

10/10 - Xuất sắc

QING

Đi cùng gia đình
Clean and convenient
Lưu trú 2 đêm vào Tháng 5, 2024
Rakuten STAY Kyoto Station trả lời vào 17/05/2024
Thank you very much for staying with us. We are pleased to hear that and look forward to seeing you again in the future.

10/10 - Xuất sắc

Larissa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Top Hotel
Lưu trú 12 đêm vào Tháng 4, 2024
Rakuten STAY Kyoto Station trả lời vào 12/05/2024
Thank you for the compliment! We're thrilled to be considered a top hotel. Providing exceptional service and ensuring our guests have a memorable stay is our priority. If you have any specific feedback or requests, please don't hesitate to reach out. We appreciate your support and hope to welcome you back again soon!

2/10 - Tồi

ユウコ

私は宿泊しておりません。連絡が 確か18日にありましたが、私は16日に、京都から帰宅いたしました。まず、不可能です。 昨年宿泊したのは、11月です。
Lưu trú 3 đêm vào Tháng 4, 2024
Rakuten STAY Kyoto Station trả lời vào 22/04/2024
この度は数ある宿泊施設の中から、当施設をお選びいただき誠にありがとうございます。ご不便と混乱をおかけしたことについて、深くお詫び申し上げます。お困りの際には、いつでもカスタマーサポートセンターへお問い合わせください。また、当施設は9時から18時までフロントスタッフがおります。またの機会にご利用いただけますことを心よりお待ちしております。

10/10 - Xuất sắc

YUK TING

Lưu trú 3 đêm vào Tháng 4, 2024
Rakuten STAY Kyoto Station trả lời vào 10/05/2024
Thank you for your rating. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon.

6/10 - Được

??

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Rakuten STAY Kyoto Station trả lời vào 19/04/2024
この度は当施設をご利用いただき、誠にありがとうございました。ご滞在中は快適にお過ごしいただけましたでしょうか。またのご来館を心よりお待ちしております。

8/10 - Tốt

Chiewhui, fremont

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was really cramp but clean with amenities provided efficiently Hachiyo San the receptionist was super friendly n helpful so it more than made it a very home away from home for our four nights in Kyoto
Lưu trú 4 đêm vào Tháng 4, 2024
Rakuten STAY Kyoto Station trả lời vào 15/04/2024
Thank you for sharing your experience with us. We're glad to hear that despite the room size, you found it clean and well-equipped with amenities. We're delighted that our receptionist provided you with excellent service and made you feel welcome during your stay. Hopefully, we will see you again in the future.

10/10 - Xuất sắc

Norman

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is in a quiet neighborhood situated only a few blocks from Kyoto Station. The entrance is small and looks like a small convenience store, and was a little hard to find. The staff saw us struggling and came to our aid. It was too early to check in so we stored our luggages which they later brought to our room. The hotel gave off vibes as a small family owned business with great service. The building feels new and the amenities were complete. It more than exceeded my expectations. I would stay again given the location, cleanliness, service and amenities.
Lưu trú 2 đêm vào Tháng 4, 2024
Rakuten STAY Kyoto Station trả lời vào 15/04/2024
Thank you very much for your feedback. We're delighted that you found our location in a quiet neighborhood convenient. We apologize for any initial difficulty finding the entrance, but we're glad our staff assisted you promptly. It's heartwarming to know you appreciated our personalized service and welcoming atmosphere. We strive to provide exceptional service and ensure our guests have a comfortable and enjoyable stay. We're also pleased that you found our building new and our amenities complete. Thank you for choosing to stay with us, and we look forward to welcoming you back for another visit in the future.

10/10 - Xuất sắc

Chiew Xuan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only downside is they dont do cleaning on a daily basis unless you stay more than 4 days. Have to pack your own trash and put the towels outside in order to have fresh towels. 10-15minutes walk distance from the JR station. Need to key in password to enter at night hence it can he quite a hassle if you are stuck checking in after 6pm. No food or drinks in the vicinity if u need at night. Have to walk a distance in the cold to the nearest lawson which is 5-10mins away.
Lưu trú 2 đêm vào Tháng 4, 2024
Rakuten STAY Kyoto Station trả lời vào 10/04/2024
Thank you for taking the time to review your stay with us. We appreciate your insights and want to address your concerns. We apologize if the frequency of our cleaning schedule did not meet your expectations. We would like to inform you that we have a room cleaning service every seven nights for guests who are staying for an extended period of time. We understand your preference for daily cleaning and will take your feedback into consideration as we review our service offerings. Regarding the key entry and check-in process after 6pm, we understand that this may have been inconvenient for you. We will explore ways to improve our communication and support for guests arriving outside of regular hours to ensure a smoother experience. We hope you will return to stay with us again in the future.

8/10 - Tốt

タカシ

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
スタッフの方がとても感じよかった。
Lưu trú 7 đêm vào Tháng 3, 2024
Rakuten STAY Kyoto Station trả lời vào 25/03/2024
この度は当施設をご利用いただき、誠にありがとうございます。スタッフの対応にご満足いただけたこと、大変嬉しく存じます。またのお越しを心よりお待ちしております。

8/10 - Tốt

MIHO

Thích: Nhân viên & dịch vụ
Lưu trú 8 đêm vào Tháng 2, 2024
Rakuten STAY Kyoto Station trả lời vào 21/02/2024
この度は当施設をご利用いただき、また評価をいただきまして誠にありがとうございます。またのご来館を心よりお待ちしております。

10/10 - Xuất sắc

CHING-YI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
實在太棒了。一樓還賣了很多零食。老闆娘也很親切。
Lưu trú 5 đêm vào Tháng 1, 2024
Rakuten STAY Kyoto Station trả lời vào 26/01/2024
Thank you for your wonderful review. We're thrilled to hear that you had a positive experience during your stay, and we appreciate your kind words about our staff. It would be a pleasure to see you again in the future.

8/10 - Tốt

I-CHEN, Kaohsiung

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Rakuten STAY Kyoto Station trả lời vào 22/01/2024
Thank you very much for choosing to stay with us. Your satisfaction is our top priority, and we are committed to continuously improving our services. Hopefully, we will welcome you back in the future.

4/10 - Kém

MASAHIRO

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
洗濯機が無く、長期滞在に不向き。
Lưu trú 27 đêm vào Tháng 12, 2023
Rakuten STAY Kyoto Station trả lời vào 11/01/2024
この度は当施設にご宿泊いただき、誠にありがとうございました。洗濯機の設置がなかったことでお客様にご不便をおかけし、大変申し訳ございません。今後の改善点として、洗濯機の設置や、洗濯サービスの提供などを検討し、より長期滞在に適した環境づくりを目指してまいります。またの機会にご利用いただければ幸いです。

10/10 - Xuất sắc

ChungYi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
舒適的旅行住宿環境
距離車站有一點距離,不過熟悉路線後,走稍快ㄧ點大約5、5分鐘可以到京都車站。 晚上緊閉門窗,會聽到火車行駛聲音,以及外面熱血男兒的改裝車引擎聲,其餘整體環境很不錯。
Lưu trú 10 đêm vào Tháng 12, 2023
Rakuten STAY Kyoto Station trả lời vào 08/01/2024
Thank you for sharing your feedback on your recent stay. We're delighted to hear that you found our location convenient. We apologize for any noise disruptions you experienced at night. We understand the importance of a peaceful environment and will explore potential solutions to minimize external sounds for our guests' comfort. It's encouraging to know that you found the overall environment satisfactory. We value your input and hope to have the pleasure of hosting you again in the future.

10/10 - Xuất sắc

Madenn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is located a few blocks away from Kyoto station. It is very easy to find and there are multiple bus options around. Keep in mind that after a certain time in the evening there is no receptionist and you will need to check in via a tablet. There is no room key and they provide a code instead (to get into your room and the hotel after hours). There is a mini “store” on the first floor which you can purchase quick items while a receptionist is there. Overall a great experience. I would definitely book this hotel in the future.
Lưu trú 4 đêm vào Tháng 12, 2023
Rakuten STAY Kyoto Station trả lời vào 08/01/2024
Thank you for taking the time to share your experience with us. We're happy to hear that you found our hotel conveniently located, easy to find, and with multiple bus options around. We appreciate your detailed feedback regarding the check-in process and the use of a tablet, especially after hours. It's a pleasure to know that you had an overall great experience and that you would consider booking with us again in the future. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Wai Kuen

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Rakuten STAY Kyoto Station trả lời vào 27/12/2023
Thank you for your feedback. We're thrilled to hear that you had such a positive experience during your stay. We look forward to hosting you again in the future.

8/10 - Tốt

Khách đã xác thực

Nice stay but checkin was not easy
The hotel looks new. The biggest problem I encountered was checking in. Not easy when I had to do it on my own after the receptionist had left for the day. After struggling for a while I got instructions via FaceTime/Zoom. Then I was asked to send a copy of my passport. I was shocked since I had done it two or three days prior. The hotel’s computer system was that slow? Other than that the stay was fine. The room was relatively good-size and the hotel is conveniently located.
Lưu trú 8 đêm vào Tháng 11, 2023
Rakuten STAY Kyoto Station trả lời vào 06/12/2023
Thank you very much for staying at our hotel. We appreciate your positive comments about the new appearance, good-sized rooms, and convenient location. We sincerely apologize for the challenges you faced during the check-in process. We will review our procedures and communication methods to ensure that future check-ins are more efficient and user-friendly. We're glad to hear that, despite the check-in issues, the rest of your stay was fine. We hope you will consider staying with us again in the future.

10/10 - Xuất sắc

Sriram

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and walkable to many shrines
Lưu trú 1 đêm vào Tháng 11, 2023
Rakuten STAY Kyoto Station trả lời vào 28/11/2023
Thank you for taking the time to share your thoughts. We're delighted to hear that you found our staff friendly and the location convenient. It would be a pleasure to welcome you back in the future.

8/10 - Tốt

LIM

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Rakuten STAY Kyoto Station trả lời vào 20/11/2023
Thank you very much for staying at our hotel. We appreciate your rating of 8 out of 10. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 - Tốt

Chun Sing

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is more spacious than most Japanese hotel. The shower and toilet area is separated which I like tremendously. I was given a room at level 10 and it gives a good view of Kyoto tower & Kyoto station. There’s a small convenience stall in the checkin reception running from 9am-6pm. They are price quite affordably. Expedia website state the hotel will email me 5 days before my stay about checkin instructions but that didn’t happened. So you need to email the hotel to receive matters about checkin. Otherwise all things are good.
Lưu trú 11 đêm vào Tháng 10, 2023
Rakuten STAY Kyoto Station trả lời vào 29/10/2023
Thank you for sharing your experience at the hotel in Kyoto. It's great to hear that you found the room spacious and that you enjoyed the separated shower and toilet area. The view from the 10th floor must have been a nice bonus, and it's good to know about the convenience store on-site.It's unfortunate that you didn't receive the check-in instructions as initially mentioned on the booking platform, but I'm glad you were proactive in contacting the hotel for the necessary information. Your feedback can be helpful for others who plan to stay there. If you have any more questions or need further assistance with your travels, feel free to ask.

8/10 - Tốt

Jan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Das Preis/Leistungsverhältnis zusammen mit der Lage ist unschlagbar gewesen. Das Zimmer war schön groß und hat uns gereicht. Insgesamt gibt es zwei Kritikpunkte. Obwohl uns eine Reinigung zugestanden hätte, wurde nicht gereinigt. Die Geräuschdämmung zur Straße hin könnte besser sein.
Lưu trú 10 đêm vào Tháng 10, 2023
Rakuten STAY Kyoto Station trả lời vào 22/10/2023
Vielen Dank für Ihr Feedback und Ihre ehrliche Einschätzung. Es freut uns zu hören, dass Sie mit dem Preis-Leistungs-Verhältnis und der Größe des Zimmers zufrieden waren. Wir bedauern jedoch, dass die Reinigung nicht wie erwartet durchgeführt wurde. Dies sollte in der Regel Teil des Service sein, und wir empfehlen, dies beim nächsten Mal klar mit dem Gastgeber zu kommunizieren. Auch schade, dass die Geräuschdämmung zur Straße hin nicht ideal war. Dies ist ein wichtiger Punkt, den die Unterkünfte im Blick behalten sollten, um den Gästen einen ruhigen Aufenthalt zu ermöglichen. Nochmals vielen Dank für Ihre Rückmeldung, und wir hoffen, dass Sie insgesamt eine angenehme Zeit in der Unterkunft und während Ihres Aufenthalts hatten.

8/10 - Tốt

Wiann

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very new and clean. A little longer to walk from the rain station though. Staffs are friendly n check in and check out is easy. Check out timing at 10am is a little earlier than most hotel, no laundry facilities is one downside of the hotel.
Lưu trú 2 đêm vào Tháng 10, 2023
Rakuten STAY Kyoto Station trả lời vào 13/10/2023
Thank you for choosing our hotel. We're delighted to hear that you found our hotel new and clean, and our staff friendly. In regards to check-out time and laundry facilities, we'll certainly consider your feedback for future enhancements. We hope to have the opportunity to host you again on your next visit.

10/10 - Xuất sắc

あやか

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とても良かった
Lưu trú 7 đêm vào Tháng 9, 2023
Rakuten STAY Kyoto Station trả lời vào 13/09/2023
この度は当施設にご宿泊いただき、誠にありがとうございます。ご満足いただけたようで、大変光栄でございます。またのご利用を心よりお待ちしております。

10/10 - Xuất sắc

Jenny

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The light switch for the room should have been near the entrance of the room instead of near the bed. Toilet paper and tissue paper is too thin. It’s so difficult to use as you need to fold many many times in order get enough paper to use. Other than the above, the property is in a very convenient location, just about 10 mins walk from Kyoto station. It is very clean and has a reasonable price. Will come here again
Lưu trú 4 đêm vào Tháng 8, 2023
Rakuten STAY Kyoto Station trả lời vào 27/08/2023
Thank you for your feedback. I appreciate your insights regarding the light switch placement and the quality of toilet paper and tissue paper. Your suggestion of having the light switch near the entrance of the room for convenience makes sense, and I understand that having thicker toilet paper and tissue paper would improve the comfort of your stay.I'm glad to hear that despite these minor issues, you found the property's location convenient, cleanliness impressive, and the price reasonable. It's great to know that you're considering returning in the future. If you have any more suggestions or questions, feel free to let me know. Enjoy your future stays.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was a fantastic experience as we prefer simple and basic services. Given the prime location, relatively spacious room, it is a real bargain to stay.
Lưu trú 8 đêm vào Tháng 8, 2023
Rakuten STAY Kyoto Station trả lời vào 25/08/2023
Thank you for sharing your experience of staying at our hotel. We're thrilled to hear that you appreciated our services, and that you found value in the prime location and spacious room. We would love to have you back in the future.

2/10 - Tồi

YONGJOON

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Worst hotel in Kyoto where I have ever stayed. 10 reasons why I do not recommend this hotel. 1) Room cleaning service: Only one day per a week. This is only available when you stay more than 1 week. It is only available on Monday and Friday. 2) Towels: Every day new towels except mat towel. Mat towel is provided only once per a week. 3) No front desk service: There is no front desk service in the early morning and evening time. 4) No bottled water: I think most of hotels provide 1~2 bottles of water every day. But this hotel does not provide any water at all. 5) No luggage keeping service: This is very huge impact for travelers. I requseted my luggage keeping at front desk via online because nobody was at front dest. And a not Japanese and not english speaker showed up and he said that they does not provide luggage keeping service. And he said to me to use "Coin Locker" at the station. 6) entrance key: Entrance key is necessary after 6pm. But one night, it didn't work. I put my PW many times but I could not open the door. And I tried to call the service counter many times at out side of the hotel. I should try for 30~40 munites to call and open the door at midnight. It took more around 40 minutes to enter the hotel that night. 7) Air conditioner: No automatic control. It works all the time. 8) Refrigerator: Not that cool enough. 9)No Razor, no toothbrush does not provide a razor, And no toothbrush provided(I had only one) 10)Bedclothes: Winter bedclothes in summer
Lưu trú 10 đêm vào Tháng 7, 2023
Rakuten STAY Kyoto Station trả lời vào 09/08/2023
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We take your concerns seriously and will use your comments to address and improve the issues you've mentioned. We understand your frustration with the limited room cleaning service schedule and the towel policy. Your feedback will help us reconsider our approach. We apologize for the inconvenience caused by the lack of front desk service during certain hours. We'll look into improving the availability of assistance. We apologize for the miscommunication regarding luggage storage and the inconvenience you faced. We'll ensure that our staff provides accurate information in the future. The issue with the entrance key and the delay in addressing it is regrettable. We'll improve our response time for such situations. We will also address the refrigerator cooling issue to ensure it meets the necessary standards. We are committed to improving our services and addressing the areas that need enhancement. We hope you might reconsider staying with us in the future, as we are actively working to make necessary changes to enhance our guests' experiences. Thank you for bringing these issues to our attention, and we apologize once again for the inconveniences you encountered.

8/10 - Tốt

Kevin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was good. Location was okay. Would be better if there was laundry as well.
Lưu trú 4 đêm vào Tháng 5, 2023
Rakuten STAY Kyoto Station trả lời vào 12/06/2023
Thank you for taking the time to post a review of your stay with us.We look forward to seeing you again.Thank you very much.

10/10 - Xuất sắc

Wendy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Pleasant hotel nice room
Automatic check in out of hours which was a bit off a faff when tired, but worked fine. Great room and toiletries, no room service to tidy up for but clean towels every day. Reception had a shop open until 6pm and a microwave with cutlery etc. Staff were friendly and helpful when we checked out. Located near the main station and 15 min walk from the underground, 7-11 very close.
Lưu trú 3 đêm vào Tháng 5, 2023
Rakuten STAY Kyoto Station trả lời vào 12/06/2023
Thank you for taking the time to post a review of your stay with us.If you have any problems during check-in/check-out with a tablet, please feel free to ask the front desk staff.We are happy to help you.We look forward to seeing you again.Thank you very much.

8/10 - Tốt

ayu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 4, 2023
Rakuten STAY Kyoto Station trả lời vào 12/06/2023
Thank you for reviewing our place. We are happy to know you are pleased with our room! We would love to welcome you back soon.Thank you very much.

8/10 - Tốt

Wing Yi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 3, 2023
Rakuten STAY Kyoto Station trả lời vào 04/04/2023
Thank you very much for staying at our hotel. We hope you will consider staying with us again in the future.

10/10 - Xuất sắc

Lewis

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 16 đêm vào Tháng 3, 2023
Rakuten STAY Kyoto Station trả lời vào 22/03/2023
Thank you very much for choosing our hotel. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 - Xuất sắc

Nordgren

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mycket bra!
Det var jättebra och rent! Varje dag fick man nya handdukar hängda på dörren i en påse! Fräscht och mycket fint! Hade fin utsikt över Kyoto från mitt fönster.
Lưu trú 8 đêm vào Tháng 3, 2023
Rakuten STAY Kyoto Station trả lời vào 13/03/2023
Thank you very much for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay and found our hotel to be excellent and clean. It's also a pleasure to hear that you enjoyed the view of Kyoto from the window. We hope to have the opportunity to welcome you back again in the future.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 3, 2023
Rakuten STAY Kyoto Station trả lời vào 13/03/2023
この度は当施設にご宿泊いただき、誠にありがとうございました。最高評価をいただくことができ、大変光栄でございます。これからも、よりよいサービスを提供できるよう従業員一丸となって尽力してまいります。またのご利用を心よりお待ちしております。

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
希望床單可以隨時清洗
Lưu trú 2 đêm vào Tháng 2, 2023
Rakuten STAY Kyoto Station trả lời vào 02/03/2023
Thank you very much for sharing your review of our hotel. We would like to inform you that we have a room cleaning service every seven nights for guests who are staying for an extended period of time. We apologize if the frequency of our cleaning schedule did not meet your expectations, and we appreciate your feedback. Hopefully, we will see you again in the future.

10/10 - Xuất sắc

Hirofumi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
部屋が広くキレイ
ビジネスホテルよりも部屋が広くキレイ。駅に近いのでビジネスにも最適。連泊してよかったです。
Lưu trú 3 đêm vào Tháng 1, 2023
Rakuten STAY 京都 trả lời vào 15/01/2023
この度は当施設をご利用いただき、誠にありがとうございます。ご満足いただけたようで、大変嬉しく存じます。今後もより良い施設空間を提供できるよう、日々努めて参ります。またのお越しを心よりお待ち申し上げます。

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
新式入住經驗,需要使用一組密碼,樓下小賣店值班人員很體貼,9點-6點賣店營業時間!房間設備齊全。
Lưu trú 3 đêm vào Tháng 12, 2022
Rakuten STAY Kyoto Station trả lời vào 05/01/2023
Thank you very much for your review of our hotel. We are glad to hear that you had a positive experience with our check-in process and that you found our staff considerate. We are also happy to hear that you found the rooms to be fully equipped. We hope to see you again soon.

10/10 - Xuất sắc

SHIORI

Lưu trú 1 đêm vào Tháng 12, 2022
Rakuten STAY Kyoto Station trả lời vào 27/12/2022
この度は当施設をご利用いただきまして、誠にありがとうございます。最高の評価を頂戴することができ、大変嬉しく存じます。これからも更なるサービスの改善・向上を目指して努力して参ります。またのご来館を心よりお待ちしております。

4/10 - Kém

Yik Chi

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
不是每天都有人執房, 需要自己將用過的毛巾放在門口收集, 然後職員會換一袋乾凈的毛巾掛在門口. 另外, Check-in的員工同時是店舖的嬸嬸, 她不太可能與你用英文溝通
Rakuten STAY Kyoto Station trả lời vào 05/12/2022
Thank you very much for staying at our hotel and sharing a review of your stay. Towels will be changed every day, and cleaning will take place every 7 nights during your stay. The Customer Support Center is also available in English. Please feel free to call us if you need any assistance. We look forward to having you back soon.

10/10 - Xuất sắc

stella

Lưu trú 3 đêm vào Tháng 11, 2022
Rakuten STAY Kyoto Station trả lời vào 23/11/2022
Thank you very much for staying at our hotel. We are happy to hear that our hotel met your expectations. We hope to see you again soon.

10/10 - Xuất sắc

Emiko

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
場所、景色、広さ、サービス、値段、花まるでした。コスパ良かった!!
景色最高!駅タワーの俯瞰!新しいビルなので気持ちいい!部屋広く、トイレと別の洗い場付き風呂、良かった。桶があったら湯無駄にせず済んだのに〜、シャワーの温度安定しない時有り!毎日の掃除無しでタオル類の交換のみもいい!ベッドメーキングフランス式?でなくドイツ式?もうち好みで良し!封筒に体入れるようなの嫌だったので!テーブルもベッドサイドに置くと2人で食事時に椅子1つでOK!部屋狭くならずに済む!テーブル辺りか窓際にスポットライト照明が有るともっと良かった!いつも夫早寝で私のみ夜ふかしなので〜!1Fでお茶コーヒーわかめスープ他スプーンとか置いて有り、レンジも有り良かった!タブレットのチェックインも教えて頂き以後3日間問題無し!駅寄り近所にコンビニ有り!駅迄の道順も簡単!駅南のアバンティはMac  DAISO GU ドン・キホーテ しまむら等急な買物に便利!交通博物館にタクシーで、大阪空港に行くバス乗る前に行く時間あって良かった!京都駅自体が北側と南側(八条口)への行き来がわかりにくい〜問題!伊丹空港は八条口から出ているのに乗ったので便利でした。国内外のHOTEL予約時口コミ参考にしてますので〜初めて書いてみました。洗面台が別に有るといいな〜といつも思う!海外でもHOTEL自炊なので〜!勿論食べ物のカス〜ご飯粒とかは、トイレに流しますよ〜詰まると大変なので〜!!
Lưu trú 3 đêm vào Tháng 11, 2022
Rakuten STAY Kyoto Station trả lời vào 13/11/2022
この度は当施設をご利用いただき誠にありがとうございました。当施設のサービスや清掃方法、設備されているものに対し大変満足いただけたようで私どもにとってはこの上ない幸せでございます。仰る通り当施設の周りには多くの他店や楽しんでいただけるものもございます。しかしながらこちらへ来られるまでに少しお手間をかけてしまったこと、申し訳ございませんでした。皆様が簡単にかつすぐに来れるようわかりやすい案内を作成するよう検討させていただきます。これからもお越しいただいたお客様に過ごしやすい空間を提供出来ますよう日々努めて参りますので、当施設をどうぞ宜しくお願い致します。

10/10 - Xuất sắc

Elise

Lưu trú 4 đêm vào Tháng 11, 2022
Rakuten STAY Kyoto Station trả lời vào 13/11/2022
この度は当施設をご利用いただき誠にありがとうございました。ご滞在中は快適にお過ごしいただけましたでしょうか。これからもお越しいただいたお客様に過ごしやすい空間を提供出来ますよう日々努めて参りますので、当施設をどうぞ宜しくお願い致します。

8/10 - Tốt

??

4/10 - Kém

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
おすすめできない
予約番号が機能せず、コールセンターに電話をするもなかなか通じず、やはり無人ホテルには限界があるなと感じた。その他、チェックイン前後の荷物預かりのなさなど、やはり不便なことがある。 駅からは歩かなければならないので不便。前の通りがそこそこ大きいので週末は暴走族の音がダイレクトに上がってくるので耳栓が必須である。
Lưu trú 1 đêm vào Tháng 10, 2022
Rakuten STAY Kyoto Station trả lời vào 02/11/2022
この度は当施設をご利用いただき、誠にありがとうございます。チェックイン手続きに必要な予約番号について、分かりづらい表示となっており申し訳ございませんでした。チェックインタブレットの仕様上、「予約番号」の表示を変更することができないのですが、予約時の電話番号を入力するということが分かるよう、案内をご用意するなど検討させていただきます。また、お電話が繋がらなかった原因につきましても調査し、改善に努めて参ります。お荷物につきまして、チェックイン前の午前9時以降でしたらフロントにてお預かり可能でございます。もしまたお越しいただく機会がございましたら、是非ご利用くださいませ。今回数々の至らぬ点により、せっかくのご旅行を台無しにしてしまいました事、深くお詫び申し上げます。これからもお客様からの声をもとに、より良い施設環境を整えられるよう、従業員一丸となり精進して参ります。

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2022
Rakuten STAY Kyoto Station trả lời vào 17/10/2022
この度は当施設をご利用いただき誠にありがとうございました。ご滞在中は快適にお過ごしいただけましたでしょうか。これからもお越しいただいたお客様に過ごしやすい空間を提供出来ますよう日々努めて参りますので、当施設をどうぞ宜しくお願い致します。

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 1, 2022
Rakuten STAY Kyoto Station trả lời vào 13/01/2022
この度は当施設をご利用頂き、誠にありがとうございます。また口コミ評価を頂きました事、重ねて御礼申し上げます。今後もより良い施設を目指し、従業員一同日々精進して参ります。またのご利用を心よりお待ち申し上げます。

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 10, 2021
Rakuten STAY Kyoto Station trả lời vào 09/11/2021
この度は当施設をご利用頂きまして、誠にありがとうございます。またご評価をお寄せいただきました事、重ねて御礼申し上げます。京都には四季の美しさを感じることが出来るスポットが沢山ございます。また京都にお越し頂く際は、是非当館をご利用頂けますよう、心よりお待ち申し上げます。