Find hotels in Lackawanna, NY from 1.766.872 ₫

"Room assigned at check-in had not been cleaned and bed was unmade. Desk staff apologized for inconvenience and immediately assigned substitute room after first inspecting it."

"Everything was amazing. Staff helped alot "

"Bed sheets felt dirty. Room had an odd smell. Pool water was dirty. Breakfast was decent. Night staff was rude."

"Yes"

"No hot water to take a shower. There was an issue with the hot water heater. It was a huge inconvenience. "

"Heat and AC didn’t work!"

"The staff was great. Very helpful and friendly. I have stayed here in the past, but on this visit I could see the need for some major cleaning (staircase carpet}, refurbishment of aged furniture in the room, and replacement of water damaged ceiling tile throughout the facility. If my room is indicative of the condition of others, new mattresses are a must - I spent three nights sunk into the middle of my king bed due to the busted down softness. My key cards took me 6 to 8 tries every time I entered my room, even after asking for new cards. Perhaps new entry mechanisms or doors would be nice. I hope the new owner can restore he grand facade and shine to this facility. E"

"Stay was comfortable. No issues apart from trying to find an outlet near the coffee maker."

"Gentleman at desk was very helpful and nice to me during my stay!"