Khách sạn Khu lịch sử Lake Charles , Lake Charles

"Easy check in, I’d stay here again."

"Outdoor pool was dirty with debris thru the pool and lazy river. The staff was horrible and even after letting them know it was our first time visitors they seem bother when asking for help. The staff inside the play room were the worst never got offer a drink and when I did ask someone they said ask your Waitress in your area as if I actually had just one area. Just the worst experience ever. The only persons that were polite and helpful was the cleaning staff. The pool area had no towels...

"Great customer service and a very clean hotel. Will highly recommend."

"The room was clean. The staff were great. The breakfast was good. & the parking perfect. Thank you very much. We enjoyed our stay."

"If you’re expecting to see what the pictures advertised, you’ll be let down."

"Smells like smoke everywhere, even in the hallways for the rooms that are on different floors then the casino. Wait staff in the restaurants is incredibly slow. Hostesses are unapologetic. Maids knock on your door at 9 am to ask when you are checking out. Pool check in is confusing for cabana rentals. Pickleball paddle rental is difficult. Only one cashier works the only cashier station."

"We had a great time at the Horseshoe, the casion staff and the restaurant were wonderful however some aspects of the property needed more attention to detail. Our room had 3 funky pillows tiny mismatched and uncomfortable , one door handle to bathroom fell off when open and the coffee pots was missing the needed tray that holds the coffee bag. The rest of the room was cery clean, comfortable and modern. Ther ewas however a lot of differnt noices, from the fridge compressor and traffic from the...

"Property looks like it going thru some sort of renovation, but no one was working on anything. Night staff at check in was great. Breakfast was below average, and had no plates. A waffle has real trouble being eaten in/on a 4" styro bowl. Morning front desk guy says, "we're waiting on a delivery for them". My first thought, "isn't there a store close by"??"

"I live everything"

"We made our reservation online and upon walking into the hotel there was an overwhelming smell of cigarettes and marijuana. We stayed hopeful. But once we entered the room we disappointed to see that the cleaning was not done well. There was hair on the floor in the bathroom and in the shower. It being the middle of the night as well as traveling with two young kids we tried not to worry too much about it since we’d be leaving early anyway and didn’t need to use the shower. We got ready to go to...

"The staff was extremely accommodating with our check-in and finding us a room that would accommodate my spouse due to health conditions"

"Everything was well maintained and clean. Staff was very friendly and helpful."

"Estuvo excelente, solo no nos cambiaron las toallas en los 2 días que nos hospedamos"

"Room staff very attentive. Office staff were not. Tried to charge extra for early check in. Wi-Fi did not work entire stay. Staff made excuses about problem. Waffle maker was aweful."

"I would NOT recommend this property! Although one employee (young lady) was polite and helpful, the young man working the desk on Saturday morning was rude and inconsiderate. The room was not clean (e.g., dirty kitchen and not dusted kitchen table or nightstands; bathroom was okay). The hallways, elevator, and stairwells reeked of weed. "

"This was a good and cheaper option for a weekend trip. The rooms were very clean but the shower didn't drain very well. I think the shower not draining caused mold to grow in the shower but it wasn't bad. I'd stay there again."

"The staff was excellent from the front desk to the ladies that maintained and cleaned the rooms."

"The ice machine was always empty early morning to evening. NO POOL!"

"Great stay"

"Clean room"