The team has set a really high standard on resort life. Everyone was friendly, greeted us with a hello's (amazing training and consistency... it shows). We had a really enjoyable time, each of our days relaxing by the pool (great service from Malik and Raf). Stayed in the garden view lower floor room and it was spacious, very comfy beds, great jacuzzi outside and you get everything you need for your comfort from shampoo to body lotion, to toothpaste/toothbrushes.
After reading many of the reviews, I was concerned about the mosquitoes, especially as it was the rainy season, and I think the hotel does it's best to keep them down. They provide you insect repellant (fortunately I only got 3 bites over the 4 nights which is good in my books - note I wore repellant).
My only feedback was on the resturant side of things. I knew that pricing of food at four seasons was relative to what we would pay in Australia (as I had checked out the menus before booking), but I do feel like it was quite expensive and inaccessible to eat there for lunch and dinner, but this is also my first four seasons hotel, so this could be consistent globally. What I found surprising was entry level wine options was ~300 RM, so 100 AUD.
We ate at Kepala Grill one evening during our stay. I was a bit underwhelmed with the timing. It took our appetizer 70 mins to come out, and then our main followed shortly after. The seafood was cook very well, but probably lacked a bit on the presentation and flavour.