Search Hotels Near Launch Family Entertainment, Chicago

"I’ll start with the positives because honestly there were only A FEW! The front desk clerk who worked Saturday 3/21 was nice. The lobby was clean and the pool was as well. AC worked fine. TO BAD my room smelled like a DIRTY MOP!! Better yet HOT DOGS, earring backs. You pick! Expedia you all need to step in and start demanding the 3rd party rooms clean THE SAME WAY the non 3rd party rooms are because this is not my 1st experience booking with you all and being giving a half clean room. THEN , my husband cut his hand loading our luggage in the car, went in and asked for the 1st aid kit and the front desk working check out behaved as if she was SO INCONVENIENCED like he wasn’t BLEEDING. The check in is now 4pm and check out is 11! Never again will I stay here "

"Yes"

"Great all around"

"Did not do breakfast, parking was easy and facility security was good."

"Great activities for all ages . Need more staff on the floor actually guiding people to rooms and activities. More signage needed . Family friendly. Need food areas to be opened later they close way too early . "

"Bed sheets were dirty, but I ask front Desk for new ones and stuff where very nice and bring clean ones for me. "

"Clean room Night staff is friendly and wonderful. Morning person could work on her demeanor. When someone asks for late check out and you abruptly interrupt them and suggest the check out time as a late check out time, its kind of rude. Then you answer a call so you think you dont have to have anymore interactions. This is the 2nd time, same person. "

"Great location, convenient and staff are very helpful. "

"It was rough. The room was dirty hair in the bathtub, looked like water damage all over bathroom, just seemed poorly maintained and barely clean. It claims free breakfast but it's 2 types of cereal and coffee and there was barely any cereal left. Overall I should have paid a few more dollars to stay somewhere else. "