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"Quiet for a services but need ear plugs. Good food options and a Waitrose onsite as well as KFC SUBWAY BURGERKING AND A NOODLE PLACE"

"We had a really enjoyable stay at the Grand Hotel and would definitely return. Our room was exceptionally clean and clearly very well prepared—Kannika had done a fantastic job getting everything ready for our arrival. The room itself looked recently refurbished, with a fresh and modern feel that made it very comfortable. Despite being in the city centre, which can be quite noisy at night, we slept incredibly well. The windows did a great job of blocking out the outside noise, and we had two wonderfully restful nights with no disturbance from other guests either. Breakfast was another highlight of our stay. The cooked breakfast was absolutely delicious, and the service made it even better. The lady who served us, I believe her name was Anya, was delightful—friendly, welcoming, and genuinely pleasant, which made the experience even more enjoyable. There was a small inconvenience during our stay as the main lift wasn’t working, meaning we had to use the back lift. However, the reception team handled this very kindly by waiving the parking fee, which we really appreciated. It’s clear that the hotel is in the process of being updated. The main entrance and restaurant have been refurbished to a very high standard, while some areas like the corridors and staircases are still undergoing improvements. That said, this didn’t impact our stay at all, especially given how comfortable and well-finished our room was. Overall, a very positive experience—we would happily stay here again"

"A few marks in the bathroom "

"Repeat visit. Always great. Fantastic staff. Great bedroom and breakfast ."

"Breakfast was not good. Only 2 pieces of bacon left and 1 hash brown. Also was never told they charge you an extra £20 for checking in before 3pm. Luckily the receptionist did have a room ready so gave it to me without charging. This is something to look out for."

"The reception was really welcoming and helpful. "

"Lovely stay. Staff a credit to the place."

"Parking is expensive for overnight using ncp"

"Comfortable room, plenty of parking, beautiful grounds BUT so brought down sadly by the inefficient staff "