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Nhận xét về Fairfield Inn & Suites by Marriott Lethbridge

2.5 out of 5
Fairfield Inn & Suites by Marriott Lethbridge
4081 2nd Avenue South, Lethbridge, AB

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 599/1001 nhận xét" "
Đánh giá 8 - Tốt. 290/1001 nhận xét" "
Đánh giá 6 - Được. 55/1001 nhận xét" "
Đánh giá 4 - Kém. 30/1001 nhận xét" "
Đánh giá 2 - Tồi. 27/1001 nhận xét" "

9,2/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Felicia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel.
Lưu trú 1 đêm vào Tháng 5, 2024
Michelle Pacheco trả lời vào 22/05/2024
Dear Felicia; It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.

10/10 - Xuất sắc

Chunxia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff. Property is nice and clean!
Lưu trú 1 đêm vào Tháng 5, 2024
Michelle Pacheco trả lời vào 22/05/2024
Dear Chunxia,Thank you for your review of your recent stay. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests like you and to continue to offer quality clean, comfortable rooms. We are also delighted to hear that our staff were friendly during your stay. Providing excellent customer service is one of our top priorities and we are glad that our team made a positive impression on you. Thank you for staying at the Fairfield Inn & Suites by Marriot, and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge.

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Michelle Pacheco trả lời vào 22/05/2024
Dear David;We are delighted to have been your chosen hotel during your stay in Lethbridge. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback.Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Fairfield Inn & Suites Lethbridge and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge.

10/10 - Xuất sắc

Brittany

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really nice hotel. Especially if you are just passing through. Close to highway
Lưu trú 1 đêm vào Tháng 5, 2024
Michelle Pacheco trả lời vào 22/05/2024
Dear Brittany;On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

8/10 - Tốt

Jacquie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, good breakfast, quiet location
Lưu trú 2 đêm vào Tháng 5, 2024
Michelle trả lời vào 14/05/2024
Hi Jacquie,Thank you for your review of your recent stay. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests like you and to continue to offer quality clean, comfortable rooms. It is also great to know that our breakfast service met your expectations.Thank you for choosing to stay with us and we hope to see you again soon whenever your travels bring you back to Lethbridge.

2/10 - Tồi

Erik

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Michelle trả lời vào 14/05/2024
Dear ErikThank you for choosing to stay at the Fairfield Inn & Suites Lethbridge and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback and for choosing to stay with us. We hope to see you again soon whenever your travels bring you back to Lethbridge.

4/10 - Kém

Marni

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
It says 3pm check in. Was told we can’t check in till 4. They didn’t have the room ready till 4:30! They offered me a water and the couple behind me but not my 13 year old daughter?!? She had to ask for some. I then asked for a late checkout and was told No. which is funny seeing as I couldn’t check in on time. I will not stay here again seeing as I stayed across the road last week at the best western and was given an early check in as well as a late check out. Very unimpressed and won’t stay again!
Lưu trú 1 đêm vào Tháng 5, 2024
Stephany Luzia trả lời vào 21/05/2024
Thank you for your review of your recent stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests. Once again, thank you for taking the time to share your feedback.

8/10 - Tốt

Jenna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Michelle Pacheco trả lời vào 13/05/2024
Hello Jenna,On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

8/10 - Tốt

Michele

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay at the hotel. The room we stayed in was clean and roomy. Breakfast downstairs was handy. The Brick Stone Restaurant was right next door and Tim Hortons a couple of blocks away.
Lưu trú 2 đêm vào Tháng 5, 2024
Michelle Pacheco trả lời vào 13/05/2024
Hi Michele;It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Once again, we appreciate you taking the time to share your feedback. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.

8/10 - Tốt

Rodney

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was out of the way and quite safe with good parking. Just what we like.
Lưu trú 2 đêm vào Tháng 5, 2024
Michelle trả lời vào 10/05/2024
It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.

8/10 - Tốt

Joseph

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place, but could be a bit cheaper compared to other places in areas.
Lưu trú 1 đêm vào Tháng 4, 2024
Michelle trả lời vào 30/04/2024
Hi JosephWe are delighted to have been your chosen hotel during your stay in Lethbridge. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback.Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Fairfield Inn & Suites Lethbridge and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge

10/10 - Xuất sắc

Michele

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very happy with our stay. Front desk was very polite. Feels safe, hotel and rooms are clean and newer. Convenient location.
Lưu trú 1 đêm vào Tháng 4, 2024
Michelle trả lời vào 30/04/2024
Hi Michele,Thank you for your review of your recent stay. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests like you and to continue to offer quality clean, comfortable rooms. We are also delighted to hear that our staff was very polite during your stay. Providing excellent customer service is one of our top priorities and we are glad that our team made a positive impression on you. If there is anything else we can do to enhance more of our service, please do not hesitate to reach out. Thank you for staying at the Fairfield Inn & Suites by Marriot, and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge.

8/10 - Tốt

Christine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Michelle trả lời vào 30/04/2024
Hi Christine,On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!\Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

8/10 - Tốt

harry

Đi cùng bạn đồng hành
Convenient to services needed
Lưu trú 2 đêm vào Tháng 4, 2024
Michelle trả lời vào 30/04/2024
Hi Harry;It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.

10/10 - Xuất sắc

Gerry

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Excellent service
Lưu trú 1 đêm vào Tháng 4, 2024
Michelle trả lời vào 30/04/2024
HI Gerry;It is always encouraging to receive positive feedback.Having been rated 5/5 from you is truly humbling and serves as a testament to our team's dedicated hard work and commitment to provide excellent service. It truly bring us joy to know that we succeeded in exceeding your expectations. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.

10/10 - Xuất sắc

Jonathan

Lưu trú 1 đêm vào Tháng 4, 2024
Michelle trả lời vào 30/04/2024
HI Jonathan;It is always encouraging to receive positive feedback.Having been rated 5/5 from you is truly humbling and serves as a testament to our team's dedicated hard work and commitment to provide excellent service. It truly bring us joy to know that we succeeded in exceeding your expectations. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.

10/10 - Xuất sắc

Kendra, Lethbridge

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Michelle trả lời vào 23/04/2024
Hi Kendra,On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

4/10 - Kém

Olumide

Lưu trú 3 đêm vào Tháng 4, 2024
Michelle Pacheco trả lời vào 13/05/2024
Hi Olumide;Thank you for choosing to stay at the Fairfield Inn & Suites Lethbridge and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge.

8/10 - Tốt

Lorraine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable bed and pillows
Lưu trú 1 đêm vào Tháng 4, 2024
Michelle trả lời vào 21/04/2024
Dear Lorraine, On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

10/10 - Xuất sắc

John

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was well kept and very accessible to dining options and easy travelling from.
Lưu trú 3 đêm vào Tháng 4, 2024
Michelle Pacheco trả lời vào 10/04/2024
It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.

10/10 - Xuất sắc

Maggie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and nice staff
Lưu trú 2 đêm vào Tháng 3, 2024
Michelle Pacheco trả lời vào 04/04/2024
Dear Maggie,On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites by Marriott, Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

8/10 - Tốt

Jaiteg

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of the best places to stay in Lethbridge. Cleanliness and service is held to the highest standards.
Lưu trú 2 đêm vào Tháng 3, 2024
Michelle trả lời vào 29/03/2024
Dear Jaiteg,On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites by Marriott, Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

8/10 - Tốt

Sean, Medicine Hat

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No USB ports in our room was a surprise given the rooms look relatively modern. Ability to log in to personal YouTube/Netflix on room TV was great! Also nice touch having microwave. Continental breakfast is good but typical of what to expect - waffles, eggs, sausage (no bacon), cereal, baked goods, juice/coffee. It snowed and by the morning (8 a.m.) basic lanes/walkways were not cleared, hopefully that’s not the norm here. Otherwise can’t complain. Pool/hot tub were simple and there’s a basic workout room with machines and weights. Would stay again!
Lưu trú 1 đêm vào Tháng 3, 2024
Michelle trả lời vào 26/03/2024
It was truly a pleasure to serve you. We appreciate your business and value your honest and detailed feedback. Your input is very important to us and we are grateful for the opportunity to address your concern. We are delighted to hear that you appreciate the modern amenities in your room which include logging in to your personal You Tube/Netflix accounts and of course the convenience of having a microwave. It truly bring us joy to know that we succeeded in exceeding your expectations. Regarding the absence of USB ports in your room, we sincerely apologize for the inconvenience this may have caused. Your feedback will help us understand what we can do more to improve our service and amenities for future updates. We are happy that you enjoyed our hot breakfast and found them to be in line of your expectations. Also, thank you for your good note on our pool/hot tub area and fitness center to be suitable for your needs. With regards to the snow removal issue, we do have a company that comes and clears our main lanes, walkways, entrance. Due to the heavy snowfall they were little delayed in coming to our property that day but were able to come that morning still. Thank you for choosing to stay with us and we hope to see you again soon whenever your travels bring you back to Lethbridge

8/10 - Tốt

Meghan

Lưu trú 2 đêm vào Tháng 3, 2024
Michelle Pacheco trả lời vào 10/04/2024
It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.

10/10 - Xuất sắc

Ross

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was spacious and very quiet. Everything was clean, except for the inside of the shower curtain. It needed to be changed or scrubbed down with a strong solution to get rid of the grime. Staff was friendly and provided a helpful recommendation to eat supper at the nearby Casino, which was very good! We will stay here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Michelle trả lời vào 26/03/2024
We are delighted to have been your chosen hotel during your stay in Lethbridge. It was truly a pleasure to serve you. We appreciate your business and value your honest and detailed feedback. We are delighted to hear that overall, you had a positive experience. We are pleased to hear that you found your room spacious and quiet which allows you for a relaxation that you deserve. However, we are very sorry for any convenience caused by our shower curtain. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Fairfield Inn & Suites Lethbridge and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge.

2/10 - Tồi

Alexander, Calgary

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Michelle trả lời vào 26/03/2024
Thank you for choosing to stay at the Fairfield Inn & Suites Lethbridge and providing your honest review.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Xuất sắc

Zaheed

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Services trả lời vào 27/02/2024
It is always encouraging to receive positive feedback.

10/10 - Xuất sắc

Michael

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked the amenities, adequate fitness gym and swimming pool and hot tub. Breakfast items could be better
Lưu trú 3 đêm vào Tháng 2, 2024
Hampton Inn and Suites Management trả lời vào 27/02/2024
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

10/10 - Xuất sắc

Cowboy

Lưu trú 2 đêm vào Tháng 2, 2024
Guest Services trả lời vào 27/02/2024
We appreciate your business and value your honest feedback.Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

10/10 - Xuất sắc

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services trả lời vào 27/02/2024
Thank you for your review of your recent stay. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests like you and to continue to offer quality clean, comfortable rooms.

8/10 - Tốt

Raeanne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good. I’ll visit again!
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Services trả lời vào 27/02/2024
We are delighted to have been your chosen hotel during your stay in Lethbridge. It was truly a pleasure to serve you.

8/10 - Tốt

Debra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good overnight stay in Lethbridge .
Hotel is new, clean and comfortable. You can hear the train which is close by but was not a big deal. Within walking distance of the casino if that is of interest. Easy to access off of Hwy 3. Nice selection of breakfast foods. Clean and replenished often . Hot tub was out of order but, it happens . Good overnight stay. Have stayed before and would recommend it to others
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services trả lời vào 27/02/2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 - Xuất sắc

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services trả lời vào 27/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.

10/10 - Xuất sắc

Darrell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good stay
Good checkin...nice room...clean and quiet...good breaky
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services trả lời vào 14/02/2024
It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

10/10 - Xuất sắc

Caroline

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good hotel, close to a very good restuarant. Very convenient.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services trả lời vào 14/02/2024
Thank you for your review of your recent stay. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests like you and to continue to offer quality clean, comfortable rooms.

10/10 - Xuất sắc

Clifford, Condor

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel.
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Services trả lời vào 14/02/2024
We are delighted to have been your chosen hotel during your stay in Lethbridge. It was truly a pleasure to serve you.

6/10 - Được

Kevin

Khách đi công tác
Thích: Sạch sẽ
this place is meh, from the front counterstaff, amenities like pool and fitness room and the breakfast was terrible. All pretty standard in this day in age. Nothing worth going outta your way for.
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Services trả lời vào 22/01/2024
Thank you for choosing to stay at the Fairfield Inn & Suites Lethbridge and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

10/10 - Xuất sắc

Tyler

Lưu trú 1 đêm vào Tháng 1, 2024
Guest Services trả lời vào 14/02/2024
We appreciate your business and value your honest feedback.Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Services trả lời vào 22/01/2024
It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

10/10 - Xuất sắc

Trevor, Edmonton

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Guest Services trả lời vào 11/01/2024
Thank you for choosing to stay with us and we hope to see you again soon whenever your travels bring you back to Lethbridge.

2/10 - Tồi

Richelle

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bed bugs. Don’t stay here.
We booked online. Checked in. Checked the bed and found bed bugs. Went immediately to the front desk. They refused to refund our money.
Lưu trú 1 đêm vào Tháng 12, 2023
Guest Services trả lời vào 11/12/2023
Dear Richelle,We appreciate you taking the time to leave feedback. We take pride in our clean and well-maintained rooms and strive to provide the best service for our valued guests. Please note that we take these matters very seriously. Upon full inspection of the room (which you had already stripped the bed before we entered), we were unable to find any evidence of what you are claiming in your review but rather found that it was a LINT-PARTICLE that may have got on there when you stripped the entire bed.By the time our associate was about to provide you with an update and offer to move you to a different room for the inconvenience you may have experienced, you had already left the property. Furthermore, our maintenance team was called in later that same evening to perform their inspection and likewise, found no evidence (we even told you this over the phone).We are unable to accept (and do not appreciate) the groundless accusations that you are claiming here as this goes against our values and services that we strive for. Sincerely,Guest Services

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Guest Services trả lời vào 24/11/2023
We are delighted to have been your chosen hotel during your stay in Lethbridge. It was truly a pleasure to serve you.

8/10 - Tốt

Leslie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Guest Services trả lời vào 24/11/2023
We appreciate your business and value your honest feedback.Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

10/10 - Xuất sắc

Mohammad

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Guest Services trả lời vào 24/11/2023
It is always encouraging to receive positive feedback.

8/10 - Tốt

Melissa

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 10, 2023
Guest Services trả lời vào 08/12/2023
Thank you for choosing to stay at the Fairfield Inn & Suites Lethbridge and providing your honest feedback.

8/10 - Tốt

Greg

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pillows could be improved as i never slept well due to the flat pillows.
Lưu trú 1 đêm vào Tháng 10, 2023
Guest Services trả lời vào 24/11/2023
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

10/10 - Xuất sắc

Kristin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Needed a last minute place for the night and were very pleased with Fairfield! Rooms were very clean and modern, staff was very friendly and helpful. Would definitely stay again.
Lưu trú 1 đêm vào Tháng 10, 2023
Guest Services trả lời vào 08/12/2023
We are delighted to have been your chosen hotel during your stay in Lethbridge. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback.Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

10/10 - Xuất sắc

Terry

Lưu trú 1 đêm vào Tháng 10, 2023
Guest Services trả lời vào 08/12/2023
It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

10/10 - Xuất sắc

Kathy

Đi cùng gia đình
Everything was just perfect. Staff were friendly in greeting us, room was great. No complaints at all. Would stay again.
Lưu trú 1 đêm vào Tháng 10, 2023