6/10 - Được
Jennifer
28/04/2025
Thích: Sạch sẽ
The hotel was nice, the front desk people were nice, our room had problems. It looked like things were not being maintained in the room we were in. The automatic shades did not work in one of the rooms, the dishwasher I will send it did not work, the garbage disposal did not work, carpet was starting to lift between a doorway which can be a hazard for someone to trip on, the bathroom drain stopper was stuck in the sink making it so water could not drain, also the refrigerator was leaking water, and there wasn’t a hook for towels in the bathroom (it looks like maybe one came of the wall and they covered it?). We wondered if the other rooms were like this or if we were placed in a subpar soon since we booked with Expedia. We stayed for 3 days and requested that housekeeping come refresh the room for us while we were out all day. Nobody came. Also, we reported all of the issues with the room, and no one took note of it. On our last day Gabriela was there and took the time to write down our concerns and said she’d talk to the manager. We appreciated her.
Things that were good - the actual hotel was nice, the people at the front desk were nice, and the attendant in the buffet was very sweet- she took the time to be extra kind to my children. Parking was easy. The nature area outside was great for my kids to play at.
What I didn’t like was the lack of care about our room and requests (towels, etc). It’s uncomfortable to have to report the issues like these.
Jennifer
Lưu trú 2 đêm vào Tháng 4, 2025