"We stayed at this hotel for 4 nights. First night we discovered leftover food in the refrigerator and hair in the shower. We notified front desk and service was done by housekeeping. The most troubling situation was on the third day, we came back to our room door propped open. We had requested our room to be serviced at 10 am that morning before we left. The house keepers were working in the hallway and we asked them to give us more towels. We closed our door and went on for the day. You can imagine the horror when we came home to an open door to our room. We were told by the front desk receptionist Kimberly that the hotel housekeepers propped their doors open after they finish cleaning the rooms so the manager can inspect the rooms. She apologized profusely, saying that it was an oversight. For almost 12 hours our door was open. The housekeeping manager, Kayla did reach out to us the following day and left message apologizing for leaving our door open.
After returning home, we called and left several messages, but heard from no one.
Several staff members kept saying that’s their protocol. Leaving the door opened once they finished cleaning for inspection. I can understand if the guest has checked out for the day. But when you have guess like us who are staying several days, that protocol is a terrible one. There has to be changes made to make sure your guests don’t feel violated we would never come back to this hotel."
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