I must express my utmost gratitude for the exceptional service I received during my recent stay. Despite having to change my dates and request an early check-in, the staff went above and beyond to accommodate my needs. Although my booking was prepaid and non-refundable, they graciously adjusted my reservation, providing me with rooms two days earlier than the booked dates.
Upon check-in, the staff extended further assistance, allowing us to settle in a few hours ahead of schedule. Additionally, as we had an early morning flight on the day of departure, I had requested a breakfast packet. Unfortunately, there was a slight oversight in the kitchen, and the packet was not prepared. However, the sincerity and professionalism of the front desk staff in rectifying the situation were truly commendable. They offered us some alternatives as to compensate, which I declined as their genuine concern and proactive measures left a lasting impression on me.