Phòng tắm hơi, dịch vụ massage

Nhận xét về Four Points by Sheraton Ljubljana Mons

4 out of 5

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 365/625 nhận xét" "
Đánh giá 8 - Tốt. 196/625 nhận xét" "
Đánh giá 6 - Được. 35/625 nhận xét" "
Đánh giá 4 - Kém. 18/625 nhận xét" "
Đánh giá 2 - Tồi. 11/625 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Gisela

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Denis at reception was terrific. Helped us with restaurant reservations, local attractions and map.
Lưu trú 1 đêm vào Tháng 5, 2024
Four Points by Sheraton Ljubljana trả lời vào 15/05/2024
Dear Gisela,I am happy Denis made your stay even more enjoyable. We are looking forward to your next visit.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Shpend

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good hotel. A bit old but still ok
Lưu trú 2 đêm vào Tháng 5, 2024
Four Points by Sheraton Ljubljana trả lời vào 13/05/2024
Dear ShpendI hope this message finds you well. I wanted to personally express my gratitude for choosing to stay with us and for sharing your exceptional experience. Your feedback truly means the world to us.It brings us immense joy to learn that your stay surpassed all expectations. Creating an enchanting ambiance and providing tasteful decor that complements the city's charm is something we take great pride in, and it's heartening to hear that you appreciated it.Our team members at the bar and restaurant are indeed exceptional individuals, and I'm thrilled to hear that their warmth, hospitality, and dedication to crafting exquisite drinks and meals contributed to your delightful experience. Your words affirm our commitment to delivering personalized service that creates cherished memories for our guests.We are truly grateful for your kind words about our commitment to customer service. Ensuring your comfort and satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in creating an atmosphere where you feel at home.Thank you once again for choosing to stay with us and for taking the time to share your feedback. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Warm regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Voyage

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nette Personal, gute Service. Herzlivhen Dank
Lưu trú 1 đêm vào Tháng 5, 2024
Four Points by Sheraton Ljubljana trả lời vào 13/05/2024
Voyagevielen Dank für Ihre freundlichen Worte und Ihre positive Bewertung! Wir freuen uns sehr zu hören, dass Sie mit unserem Personal und unserem Service zufrieden waren. Ihre Zufriedenheit liegt uns am Herzen, und es ist immer schön zu hören, dass unsere Bemühungen geschätzt werden.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, und stehen Ihnen für weitere Fragen oder Wünsche gerne zur Verfügung.Mit herzlichen Grüßen,

10/10 - Xuất sắc

Ryan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good spot for business travelers
Lưu trú 1 đêm vào Tháng 4, 2024
Four Points by Sheraton Ljubljana trả lời vào 13/05/2024
Dear Ryan,I hope this message finds you well. I wanted to personally express my gratitude for choosing to stay with us and for sharing your exceptional experience. Your feedback truly means the world to us.It brings us immense joy to learn that your stay surpassed all expectations. Creating an enchanting ambiance and providing tasteful decor that complements the city's charm is something we take great pride in, and it's heartening to hear that you appreciated it.Our team members at the bar and restaurant are indeed exceptional individuals, and I'm thrilled to hear that their warmth, hospitality, and dedication to crafting exquisite drinks and meals contributed to your delightful experience. Your words affirm our commitment to delivering personalized service that creates cherished memories for our guests.We are truly grateful for your kind words about our commitment to customer service. Ensuring your comfort and satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in creating an atmosphere where you feel at home.Thank you once again for choosing to stay with us and for taking the time to share your feedback. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Warm regards, Anja Hribar, Marketing & PR Manager

8/10 - Tốt

Luca

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Four Points by Sheraton Ljubljana trả lời vào 13/05/2024
Dear Luca,I hope this message finds you well. I wanted to personally express my gratitude for choosing to stay with us and for sharing your exceptional experience. Your feedback truly means the world to us.It brings us immense joy to learn that your stay surpassed all expectations. Creating an enchanting ambiance and providing tasteful decor that complements the city's charm is something we take great pride in, and it's heartening to hear that you appreciated it.Our team members at the bar and restaurant are indeed exceptional individuals, and I'm thrilled to hear that their warmth, hospitality, and dedication to crafting exquisite drinks and meals contributed to your delightful experience. Your words affirm our commitment to delivering personalized service that creates cherished memories for our guests.We are truly grateful for your kind words about our commitment to customer service. Ensuring your comfort and satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in creating an atmosphere where you feel at home.Thank you once again for choosing to stay with us and for taking the time to share your feedback. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Warm regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Jelena

Lưu trú 1 đêm vào Tháng 4, 2024
Four Points by Sheraton Ljubljana trả lời vào 13/05/2024
Dear Jelena,I hope this message finds you well. I wanted to personally express my gratitude for choosing to stay with us and for sharing your exceptional experience. Your feedback truly means the world to us.It brings us immense joy to learn that your stay surpassed all expectations. Creating an enchanting ambiance and providing tasteful decor that complements the city's charm is something we take great pride in, and it's heartening to hear that you appreciated it.Our team members at the bar and restaurant are indeed exceptional individuals, and I'm thrilled to hear that their warmth, hospitality, and dedication to crafting exquisite drinks and meals contributed to your delightful experience. Your words affirm our commitment to delivering personalized service that creates cherished memories for our guests.We are truly grateful for your kind words about our commitment to customer service. Ensuring your comfort and satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in creating an atmosphere where you feel at home.Thank you once again for choosing to stay with us and for taking the time to share your feedback. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Warm regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Alessandro

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel di livello a 10 minuti d’auto dal centro di Lubiana. Ottima insonorizzazione delle camere e la prima colazione.
Lưu trú 2 đêm vào Tháng 3, 2024
Four Points by Sheraton Ljubljana trả lời vào 02/04/2024
Alessandro,Grazie mille per aver condiviso la tua esperienza dopo il soggiorno nel nostro hotel. Siamo lieti di sapere che hai trovato il nostro hotel di alto livello e che hai apprezzato la sua posizione a soli 10 minuti di auto dal centro di Lubiana.Siamo particolarmente felici di sapere che hai trovato le camere ben insonorizzate, il che ti ha permesso di goderti il tuo soggiorno senza essere disturbato dai rumori esterni. È importante per noi che i nostri ospiti possano rilassarsi e riposare tranquillamente durante il loro soggiorno.Inoltre, siamo felici che tu abbia apprezzato la nostra prima colazione. Cerchiamo sempre di offrire una varietà di opzioni deliziose per soddisfare i gusti di tutti i nostri ospiti.Speriamo davvero di poterti accogliere di nuovo nel nostro hotel durante il tuo prossimo viaggio a Lubiana e di offrirti un'altra esperienza indimenticabile.Cordiali saluti, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Manon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Four Points by Sheraton Ljubljana trả lời vào 28/03/2024
Dear Manon,I wanted to take a moment to express our sincerest gratitude for your recent review of your stay at our hotel in Ljubljana. Your kind words about your experience mean a great deal to us, and we are delighted to hear that you thoroughly enjoyed your time with us.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. Should your travels bring you back to Ljubljana, we would be honored to welcome you once again for another memorable experience.Warm regards, Anja Hribar, Marketing & PR Manager

2/10 - Tồi

Lulzim

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Hel slecht gedateerd kamers
Lưu trú 1 đêm vào Tháng 3, 2024
Four Points by Sheraton Ljubljana trả lời vào 18/03/2024
LulzimBedankt dat u de tijd heeft genomen om feedback te geven over uw recente verblijf bij ons. We waarderen uw inzichten en bieden onze excuses aan voor eventueel ongemak dat u heeft ondervonden vanwege de gedateerde uitstraling van onze kamers.Het waarborgen van het comfort en de tevredenheid van onze gasten heeft onze hoogste prioriteit, en we betreuren het dat de staat van onze kamers niet aan uw verwachtingen voldeed. Wees gerust dat uw feedback is gedeeld met ons managementteam, en we zullen stappen ondernemen om de inrichting en meubels van onze kamers te vernieuwen en te moderniseren, om een meer eigentijdse en plezierige ervaring voor onze gasten te bieden.We waarderen uw eerlijkheid en de kans om te verbeteren, en we hopen u in de toekomst opnieuw te mogen verwelkomen om de positieve veranderingen die we zullen doorvoeren te ervaren.Met vriendelijke groet, Anja Hribar, Marketing & PR Manager

8/10 - Tốt

davide

Lưu trú 1 đêm vào Tháng 2, 2024
Four Points by Sheraton Ljubljana trả lời vào 14/03/2024
Dear Davide,Thank you very much for sharing your experience at our hotel. We hope to welcome you back in the future and provide you with another pleasant experience.Best regards, Anja Hribar, Marketing & PR Manager

4/10 - Kém

Dzenana

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Four Points by Sheraton Ljubljana trả lời vào 15/02/2024
Dear Dzenana,On behalf of all of our associates, I thank you again for your very nice feedback and we look forward to welcoming you back on your next visit!Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Francisco Javier

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Four Points by Sheraton Ljubljana trả lời vào 15/02/2024
Dear Javier,thank you for your lovely feedback and the amazing rating. We are thrilled you enjoyed your stay and are very proud of your positive comments. A hot cup of coffee and a refreshing cold local brew. A comfortable bed. We get it. The little things make a big difference. Tailored to suit your needs, we offer you our simple pleasures, bringing the comfort of your home with you with little indulgences. We hope to see you again very soon. Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Marco, Desio

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 1, 2024
Four Points by Sheraton Ljubljana trả lời vào 15/02/2024
Dear Marco,Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that you had an overall positive experience and appreciated our strategic location, comfortable bedding, and convenient parking facilities.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Sidnei

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very nice stay Very good hotel Free carpark
Lưu trú 2 đêm vào Tháng 1, 2024
Four Points by Sheraton Ljubljana trả lời vào 15/02/2024
Dear Sidnei,Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that you had an overall positive experience and appreciated our strategic location, car park, comfortable bedding, and convenient parking facilities.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Mihajlo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel
Lưu trú 1 đêm vào Tháng 12, 2023
Four Points by Sheraton Ljubljana trả lời vào 15/02/2024
Dear Mihajlo,Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that you had an overall positive experience and appreciated our strategic location, comfortable bedding, and convenient parking facilities.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Sacho

Lưu trú 1 đêm vào Tháng 1, 2024
Four Points by Sheraton Ljubljana trả lời vào 15/02/2024
Dear Sacho,Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that you had an overall positive experience and appreciated our strategic location, comfortable bedding, and convenient parking facilities.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Andrea

Đi theo nhóm
Lưu trú 1 đêm vào Tháng 12, 2023
Four Points by Sheraton Ljubljana trả lời vào 15/02/2024
Dear Andrea,Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that you had an overall positive experience and appreciated our strategic location, comfortable bedding, and convenient parking facilities.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Maria

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super hotel, posizione strategica, letto super comodo, parcheggio che dista un po' dalla reception ma ha un secondo accesso pedonale con scale mobili e ascensore. Unica pecca il chiasso nella piscina ....bimbi rumorosi che non permettono relax nemmeno in sauna...non per colpa dei bimbi ma sei genitori maleducati. Personale gentile, poliglotta, ristorante all',interno ottimo..bevande un po' care! Colazione super vale i costi sorso sicuramente si può saltare il pranzo.
Lưu trú 2 đêm vào Tháng 1, 2024
Four Points by Sheraton Ljubljana trả lời vào 15/02/2024
Gentile Maria,Grazie per aver scelto di soggiornare presso il nostro hotel e per aver dedicato del tempo a condividere il tuo feedback con noi. Siamo lieti di sapere che hai avuto un'esperienza complessivamente positiva e hai apprezzato la nostra posizione strategica, il comodo letto e le agevolazioni per il parcheggio.Siamo spiacenti di apprendere che la tua esperienza in piscina sia stata disturbata dai bambini rumorosi, impedendoti di rilassarti appieno, anche in sauna. Comprendiamo l'importanza di offrire un ambiente sereno a tutti i nostri ospiti e ci scusiamo sinceramente per eventuali inconvenienti causati dal comportamento degli altri clienti. Fidati, affronteremo questa questione con il nostro team per assicurarci che siano adottate le misure appropriate per mantenere un'atmosfera tranquilla intorno alle nostre aree ricreative.D'altra parte, siamo lieti che tu abbia trovato il nostro personale cortese e poliglotta, e che tu abbia apprezzato le proposte culinarie del nostro ristorante. Apprezziamo il tuo feedback riguardo ai prezzi delle bevande e lo prenderemo sicuramente in considerazione mentre cerchiamo continuamente di migliorare il valore dei nostri servizi.Inoltre, siamo entusiasti di sapere che hai trovato superba l'offerta per la colazione. La tua osservazione che potrebbe fungere da soddisfacente sostituto del pranzo è stata presa debito nota e sarà condivisa con il nostro team culinario per la loro considerazione nella pianificazione del menu.Ancora una volta, grazie per aver condiviso i tuoi pensieri con noi. Speriamo di avere il piacere di darti il benvenuto per un altro soggiorno piacevole in futuro. Se hai ulteriori feedback o hai bisogno di assistenza con prenotazioni future, non esitare a contattarci direttamente.Cordiali saluti, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Sacho

Lưu trú 1 đêm vào Tháng 12, 2023
Four Points by Sheraton Ljubljana trả lời vào 05/01/2024
Dear Secho,Please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel and thank you for sharing your experience. We are very happy to know you enjoyed your stay and very proud of all your positive comments. A hot cup of coffee. A refreshing cold local brew. A comfortable bed. We get it. The little things really make a big difference. Tailored to suit your needs we offer you our simple pleasures, meaning bringing the comfort of your home with you, with little indulgences. We hope to see you again very soon. Best regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Giordano

Lưu trú 1 đêm vào Tháng 12, 2023
Four Points by Sheraton Ljubljana trả lời vào 18/12/2023
Dear Giordano,Please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel and thank you for sharing your experience. I am happy our staff was polite and you felt comfortable with us. The little things make a big difference.Kind regards, Anja Hribar, Marketing & PR Manager

2/10 - Tồi

Giorgio

Lưu trú 3 đêm vào Tháng 12, 2023
Four Points by Sheraton Ljubljana trả lời vào 13/12/2023
Dear Giorgio,We apologize for the inconveniences you encountered during your stay. Your feedback is important to us, and we are committed to resolving any issues that may have arisen. We appreciate your patience and understanding. We would welcome the opportunity to discuss your concerns further and work towards a resolution. Please contact me at your convenience so that we can address your concerns personally.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Eva

Lưu trú 1 đêm vào Tháng 12, 2023
Four Points by Sheraton Ljubljana trả lời vào 13/12/2023
Dear Eva,Please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel and thank you for sharing your experience. We are very happy to know you enjoyed your stay and very proud of all your positive comments. A hot cup of coffee. A refreshing cold local brew. A comfortable bed. We get it. The little things really make a big difference. Tailored to suit your needs we offer you our simple pleasures, meaning bringing the comfort of your home with you, with little indulgences. We hope to see you again very soon. Best regards, Anja Hribar, Marketing & PR Manager

4/10 - Kém

Jay

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Go somewhere else
Poor quality rooms air conditioning didnt work, no bed side tables, why paper cups for hot drinks in your bedroom. Unattentive staff who would rather be on thier phones than attend to you. When you ask for champagne and get served sparkling wine as waiters think you dont know difference would never return, when you mention this to front desk oh would you like a coffee we must try harder next time, well there wont be
Lưu trú 1 đêm vào Tháng 11, 2023
Four Points by Sheraton Ljubljana trả lời vào 04/12/2023
Dear Jay,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your comments are crucial in helping us identify areas for improvement, and we appreciate your honesty.We regret that the quality of your room did not meet your expectations. Our team is currently looking into the issues with the air conditioning and the absence of bedside tables to ensure such oversights are promptly addressed. Your observation about our staff's attentiveness is disheartening, and we sincerely apologize for any lapses in service. We are committed to ensuring our team is focused on guest needs, and we will be addressing this matter with the utmost urgency.The confusion between champagne and sparkling wine is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention, and steps will be taken to reinforce training on product knowledge for our staff.Your dissatisfaction with the response from our front desk is also concerning. We assure you that we take your comments seriously, and we will be conducting additional training to ensure our team responds more effectively to guest concerns.We understand your decision not to return, and we genuinely regret that we did not meet your expectations on this occasion. It is our hope that you might reconsider in the future, allowing us the opportunity to showcase the improvements we are implementing.Once again, we appreciate your feedback, and please feel free to contact us directly if you would like to discuss your experience further.Warm regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Robert

Lưu trú 1 đêm vào Tháng 11, 2023
Four Points by Sheraton Ljubljana trả lời vào 05/01/2024
Dear Robert,Please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel and thank you for sharing your experience. We are very happy to know you enjoyed your stay and very proud of all your positive comments. A hot cup of coffee. A refreshing cold local brew. A comfortable bed. We get it. The little things really make a big difference. Tailored to suit your needs we offer you our simple pleasures, meaning bringing the comfort of your home with you, with little indulgences. We hope to see you again very soon. Kind regards, Anja Hribar, Marketing & PR Manager

6/10 - Được

Martin

Good location but rooms are quite loud
Lưu trú 1 đêm vào Tháng 11, 2023
Four Points by Sheraton Ljubljana trả lời vào 16/11/2023
Dear Martin,As the famous chef and author Anthony Bourdain once said, "Good food is very often, even most often, simple food." We believe that the same is true for hospitality - it's not about being flashy or showy, it's about providing simple, authentic, and genuine experiences that our guests will remember for a lifetime.Sincerely, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Gianluca

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lavoro
Quando sono in Zona Lubiana Prenoto sempre questo hotel. Como come parcheggio, ha ristorante al suo interno quindi se uno non ha voglia di prendere l'auto per andare a cena è perfetto. Cosa migliorerei? La palestra, per una struttura così mè veraemnte piccola e difficile trovare un attrezzo libero e implementerei il centro benessere con una vasca idromassaggio e magari un bagno turko. Anche la Spa molto piccola con una sola sauna.
Lưu trú 4 đêm vào Tháng 11, 2023
Four Points by Sheraton Ljubljana trả lời vào 16/11/2023
Lavoro,Come disse una volta il famoso chef e autore Anthony Bourdain: "Il buon cibo è molto spesso, anzi molto spesso, cibo semplice". Crediamo che lo stesso valga per l'ospitalità: non si tratta di essere appariscenti o appariscenti, si tratta di fornire esperienze semplici, autentiche e genuine che i nostri ospiti ricorderanno per tutta la vita.Cordiali saluti, Anja Hribar, Marketing & PR Manager

8/10 - Tốt

davide

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Four Points by Sheraton Ljubljana trả lời vào 24/10/2023
Dear Davide,Please let me thank you kindly for giving us the opportunity and trust to host you at our hotel, and thank you for sharing your experience. We hope to see you again very soon. Best regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Ulrich

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Gutes Haus in guter Lage
Schönes Haus, etwas außerhalb von Ljubljana direkt an der Autobahn.
Lưu trú 2 đêm vào Tháng 9, 2023
Four Points by Sheraton Ljubljana trả lời vào 05/10/2023
Sehr Geehrter Herr Ulrich,vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass Ihnen unser geliebtes Hotel gefallen hat. Ich hoffe, dass Sie uns bald wieder besuchen.Mit freundlichen Grüße, Anja Hribar, Marketing & PR Manager

8/10 - Tốt

HERNAN

Lưu trú 3 đêm vào Tháng 9, 2023
Four Points by Sheraton Ljubljana trả lời vào 02/10/2023
Dear Hernan,Your feedback motivates us to continue providing exceptional hospitality. We look forward to welcoming you back in the future, and we hope your next stay will be even more enjoyable.Kind regards, Anja Hribar, Marketing & PR Manager

4/10 - Kém

Florian

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Guter Ruf mit schlechter Umsetzung
Eigentlich ganz ok aber die Musik auf dem Gang während der Nacht viel zu laut. Wurde auch nicht leider gemacht nachdem wir sie in der Nacht 2x darum gebeten haben
Lưu trú 1 đêm vào Tháng 9, 2023
Four Points by Sheraton Ljubljana trả lời vào 21/09/2023
Florian,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen in unserem Hotel zu teilen. Wir schätzen Ihr ehrliches Feedback und freuen uns, dass Sie im Großen und Ganzen zufrieden waren.Es tut uns aufrichtig leid, von den Unannehmlichkeiten bezüglich der lauten Musik auf dem Gang während der Nacht zu hören. Dies entspricht nicht unserem Standard, und wir entschuldigen uns dafür, dass Ihre Nachtruhe gestört wurde. Wir nehmen Ihr Anliegen sehr ernst und werden sicherstellen, dass unser Sicherheits- und Servicepersonal in Zukunft besser darauf achtet, dass die Nachtruhe unserer Gäste respektiert wird.Wir schätzen Ihre Geduld und Ihr Verständnis, und wir hoffen, dass Sie uns die Gelegenheit geben, uns bei Ihrem nächsten Aufenthalt zu beweisen. Ihr Komfort und Ihre Zufriedenheit liegen uns sehr am Herzen, und wir werden sicherstellen, dass Ihr nächster Besuch noch angenehmer wird.Vielen Dank, dass Sie uns Ihr Vertrauen geschenkt haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

8/10 - Tốt

ZVI

Thích: Sạch sẽ, tiện nghi phòng
Good hotel, in great place
The hotel was good over all, but we got a room on the old wing, that was a little worn. The place of the hotel is very convenient. It is located on the ring, a few minutes from the center. From the hotel you can go on star tours in all directions.
Lưu trú 4 đêm vào Tháng 9, 2023
Four Points by Sheraton Ljubljana trả lời vào 21/09/2023
Dear ZVI,Please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel and thank you for sharing your experience. We are very happy to know you enjoyed your stay and very proud of all your positive comments. The little things really make a big difference. We offer you our simple pleasures, meaning bringing the comfort of your home with you, with little indulgences. I am happy our team went the extra mile and we left memorable impression. Ljubljana is known for having one of the most original lights displays and its vibrant Festive fair during Advent season. It is really charming. You are welcome to come back and visit us.On behalf of all of our associates, I thank you again for your very nice feedback and we look forward to welcoming you back on your next visit!Best regards, Anja Hribar

8/10 - Tốt

Olivier

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Four Points by Sheraton Ljubljana trả lời vào 21/09/2023
Dear Oliver,Please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel and thank you for sharing your experience. We are very happy to know you enjoyed your stay and very proud of all your positive comments. On behalf of all of our associates, I thank you again for your very nice feedback and we look forward to welcoming you back on your next visit!Best regards, Anja Hribar

10/10 - Xuất sắc

Boban

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and calm, high standard hotel.
Lưu trú 1 đêm vào Tháng 9, 2023
Four Points by Sheraton Ljubljana trả lời vào 19/09/2023
Dear Boban,We appreciate your recognition of their efforts. Your satisfaction is what we strive for, and we hope to have the opportunity to welcome you back for another exceptional experience.Best regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Niaka, soesterberg

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Behulpzame receptie, nette kamers, goed ontbijt, ruim opgezet. Kamers zijn wat gehorig.
Lưu trú 1 đêm vào Tháng 9, 2023
Four Points by Sheraton Ljubljana trả lời vào 19/09/2023
Dear Niaka,We appreciate your recognition of their efforts. Your satisfaction is what we strive for, and we hope to have the opportunity to welcome you back for another exceptional experience.Best regards, Anja Hribar, Marketing & PR Manager

8/10 - Tốt

Georgi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Richtig tolles Ambiente. Top Erfahrung. Frühstück im Nachhinein etwas zu teuer für das Angebot (24,-€).
Lưu trú 1 đêm vào Tháng 9, 2023
Four Points by Sheraton Ljubljana trả lời vào 13/09/2023
Dear GeorgiWe are thrilled to receive your positive feedback! At our hotel, we believe in the power of kindness, and your glowing review reminds us that happiness is not something ready-made; it comes from your own actions! Thank you for spreading positivity and joy!Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Maria Angela

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Semplicemente perfetto per un pit stop tranquillo
Lưu trú 1 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 13/09/2023
Dear Maria Angela,We are thrilled to receive your positive feedback! At our hotel, we believe in the power of kindness, and your glowing review reminds us that happiness is not something ready-made, it comes from your own actions! Thank you for spreading positivity and joy!Kind regards, Anja Hribar, Marketing & PR Manager

6/10 - Được

SHARON

Thích: Tiện nghi phòng
Cleaning needs more attention
The location of the hotel is perfect for those with a car. Parking is available. The front desk service was excellent. The cleaning of the room was disappointing. There was hair on the hair drawer. The mirror were dirty. The shampoo and soap containers were empty. It felt like we are unexpected guests coming uninvited:(
Lưu trú 2 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 05/09/2023
Dear Sharon,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly value the input of our guests, as it helps us continuously improve our services and facilities.We're delighted to hear that you found our hotel's location convenient, especially for those with cars. Providing ample parking is essential to us, and we're glad that aspect met your expectations. Additionally, it's heartening to know that our front desk team provided you with excellent service. They work diligently to ensure our guests feel welcome and supported.However, we are truly sorry to learn of the disappointment you experienced with the cleanliness of your room. What you described falls far short of our standards, and for that, we sincerely apologize. Please know that your experience does not reflect the level of service we aim to provide.Rest assured, we take your feedback seriously and will be addressing these issues with our housekeeping team to ensure that such oversights do not happen again in the future. Your comments have been instrumental in highlighting areas where we need to improve, and we appreciate your candidness.We understand your feelings of being unwelcome due to the room condition, and we are committed to rectifying this situation. If your travels bring you back to our area, we would be grateful for another opportunity to provide you with the exceptional experience you deserve.Thank you once again for your feedback, and please do not hesitate to reach out if you have any further concerns or if there is anything we can do to make amends.Sincerely, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Syed Mahbub

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved our stay snd staff very friendly
Lưu trú 3 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 13/09/2023
Dear Syed Mahbub,We are absolutely thrilled to receive your positive feedback! At our hotel, we believe in the power of kindness, and your glowing review reminds us that happiness is not something ready-made, it comes from your own actions! Thank you for spreading positivity and joy!Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Cheng Lung M

Lưu trú 1 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 05/09/2023
Dear Cheng Lung M,Thank you for your fantastic review and for choosing our hotel for your recent stay. We are overjoyed to hear that you had a pleasant and memorable experience. We look forward to hosting you again in the future for another exceptional stay.Sincerely, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Top Hotel und sehr freundlich! Zudem auch hundefreundlich!!!
Lưu trú 1 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 23/08/2023
Nicole,bitte lassen Sie mich herzlich danken, dass sie uns die Möglichkeit gaben und vielen Dank für Ihren Kommentar. Mit freundlichen Grüßen, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 22/08/2023
Dear Guest,Your review truly made our day, and we can't thank you enough for your support! Remember, 'Every accomplishment starts with the decision to try' – John F. Kennedy. Your decision to stay with us and your encouraging words drive us to continuously strive for excellence. Until we meet again!Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Boban

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 22/08/2023
Dear Boban,Your review truly made our day, and we can't thank you enough for your support! Remember, 'Every accomplishment starts with the decision to try' – John F. Kennedy. Your decision to stay with us and your encouraging words drive us to continuously strive for excellence. Until we meet again!Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

NICOLA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Would recommend
Lovely hotel, clean and tidy, great amenities and comfy beds
Lưu trú 3 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 18/08/2023
Dear Nicola,Thank you so much for taking the time to share your positive experience at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had a fantastic stay with us. We strive to provide exceptional service and a memorable experience to all our guests, and it is rewarding to know that we succeeded in doing so for you. We hope to welcome you back soon for another wonderful stay.Warm regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Kenneth, Morgan

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Great place to stay that is fairly central to seeing many tourists attractions in Slovenia. Clean rooms and property, Comfortable bed, friendly staff and good food at the restaurant.
Lưu trú 3 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 18/08/2023
Dear Kenneth,Thank you so much for taking the time to share your positive experience at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had a fantastic stay with us. We strive to provide exceptional service and a memorable experience to all our guests, and it is rewarding to know that we succeeded in doing so for you. We hope to welcome you back soon for another wonderful stay.Warm regards, Anja Hribar, Marketing & PR Manager

6/10 - Được

Georg

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Ongoing building construction!
Hotel builds extension building - construction worker onsite even werkend - at 0700 h am rumbling wakes you up - probably mich better when construction is finished
Lưu trú 1 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 18/08/2023
Dear Georg,Thank you for sharing your feedback about your recent stay at our hotel. We truly appreciate your insights and apologize for any inconvenience you experienced due to the ongoing construction of our extension building.We understand that the construction activities, including the presence of construction workers and the noise at 7:00 AM, had a negative impact on your stay. We deeply regret any disruption to your rest and apologize for not meeting your expectations in this regard.The construction of our extension building is part of our continuous efforts to enhance our facilities and provide an even better experience for our guests in the future. While we are excited about the improvements this expansion will bring, we understand that the temporary inconvenience caused by the construction process can be frustrating.We want to assure you that we take your feedback seriously, and we are closely monitoring the construction schedule to minimize disturbances to our guests as much as possible. We will work diligently to ensure that the construction activities are managed in a way that respects the comfort and tranquility of our guests.We apologize for not meeting your expectations during your recent stay, and we sincerely appreciate your understanding regarding the ongoing construction. If your travels bring you back to our area in the future, we would be delighted to welcome you again and provide you with an experience that reflects the high standards we strive to maintain.Thank you for taking the time to bring this matter to our attention, and we hope to have the opportunity to serve you better in the future.Warm regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Noel

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 18/08/2023
Dear Noel,Thank you for choosing the Four Points by Sheraton Ljubljana Mons to accommodate your travel needs. Most of all, thank you for responding. It was a pleasure to have you as our guest and we look forward to serving you again whenever your travels bring you back to Ljubljana.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Fredrik

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 18/08/2023
Dear Frederik,Thank you for choosing the Four Points by Sheraton Ljubljana Mons to accommodate your travel needs. Most of all, thank you for responding. It was a pleasure to have you as our guest and we look forward to serving you again whenever your travels bring you back to Ljubljana.Kind regards, Anja Hribar, Marketing & PR Manager

10/10 - Xuất sắc

Franz

Lưu trú 1 đêm vào Tháng 6, 2023
Four Points by Sheraton Ljubljana trả lời vào 05/09/2023
Dear Franz,Thank you for your fantastic review and for choosing our hotel for your recent stay. We are overjoyed to hear that you had a pleasant and memorable experience. We value your patronage and hope to have the pleasure of serving you again soon.Warm regards, Anja Hribar, Marketing & PR Manager

4/10 - Kém

Marta

Đi cùng gia đình
Thích: Sạch sẽ
Lo pero es que no entiendo reservar para 3 adultos y que a la tercera persona le pongan una horrible cama plegable (en la que no cabe) pequeña y dura como una piedra. No es un niño no se paga por un niño sino por 3 adultos y no te facilitan 3 camas iguales. No creo que sea correcto. He dormido fatal me duele todo el cuerpo
Lưu trú 1 đêm vào Tháng 8, 2023
Four Points by Sheraton Ljubljana trả lời vào 04/08/2023
Marta,Vorrei affrontare personalmente le tue preoccupazioni riguardanti l'organizzazione dei posti letto durante il tuo soggiorno. Mi scuso sinceramente per qualsiasi disagio tu abbia riscontrato a causa dell'assegnazione dei letti per il terzo adulto nella tua prenotazione. Garantire che ogni ospite possa godere di un soggiorno confortevole e rilassante è la nostra massima priorità, e mi dispiace apprendere che questo non sia stato il caso per te. Abbiamo potenziato la tua permanenza alla camera Superior.Comprendiamo l'importanza di fornire a tutti gli ospiti uno spazio adeguato e confortevole per dormire, e ti assicuro che rivedremo le nostre procedure per garantire che situazioni di questo genere siano evitate in futuro. Mi spiace profondamente per qualsiasi disagio tu possa aver provato e siamo impegnati a effettuare le modifiche necessarie per prevenire che problemi simili si ripresentino.Per rimediare a questa situazione, desideriamo offrirti un'opportunità speciale per il tuo prossimo soggiorno presso di noi. Siamo dedicati a offrire un'esperienza superiore a tutti i nostri ospiti, e speriamo che tu consideri di darci un'altra possibilità per dimostrare il nostro impegno nei confronti del tuo comfort e della tua soddisfazione.Ancora una volta, mi scuso per il disagio che hai provato e apprezzo sinceramente la tua comprensione. Se desideri discutere ulteriormente o condividere ulteriori feedback, ti prego di non esitare a contattarmi direttamente al [Tuo Numero di Telefono o Indirizzo Email].Ti ringrazio per averci scelto e per aver portato questa questione alla nostra attenzione. Valutiamo molto il tuo contributo e speriamo di darti nuovamente il benvenuto presso [Nome dell'Hotel] in un prossimo futuro.Cordiali saluti, Anja Hribar, Marketing & PR Manager

8/10 - Tốt

Dieter

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Super toll
Es war echt toll, wir würden wieder buchen ein tolles Hotel und alle sehr freundlich
Lưu trú 1 đêm vào Tháng 7, 2023
Four Points by Sheraton Ljubljana trả lời vào 02/08/2023
Sehr geehrter Herr Dieter,bitte lassen Sie mich herzlich danken, dass sie uns die Möglichkeit gaben und vielen Dank für Ihren Kommentar. Mit freundlichen Grüßen, Anja Hribar, Marketing & PR Manager