2/10 - Tồi
Amanda
05/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was an absolutely horrible experience and i checked out the same afternoon I arrived that morning. The staff were rude and I felt like an inconvenience from the get go. Expedia tried to contact them with questions I had ahead of time and no response. When I got there they claimed that they do not receive messages from Expedia and that one has to contact them directly. Then why are they on Expedia and they sent an initial welcome message through Expedia?
The room was dirty and I took pictures. Curtains were stained. Blood stain on one bed and another stain and hair on the other bed. Bathroom was not clean. Hair on areas of the floor and gunk on sink counter. I had to clean the bathroom with my own anti bacterial wipes I brought. When I called the reception, Amir (the only nice one) came up with the cleaning crew to check the room. The cleaning lady got mad and was “going off” and and angrily speaking in another language. Amir and the other cleaning lady (not the angry one) helped change the bed. I did not feel comfortable or safe. I called Expedia to change and book a different hotel. Expedia tried to call Meksiko while I was there and no one answered. Meksiko claimed that Expedia did not try and call them and implied that Expedia was not being honest about trying to reach them. When I was checking out of Meksiko two new ladies had arrived. They would not even tell me their names and they ended up being rude as well. Their online pics are not accurate of what is.
Amanda
Lưu trú 2 đêm vào Tháng 12, 2025
