2/10 - Tồi
Stephen, Winnipeg
11/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Avoid This Hotel – No Power, No Refund, No Accountability
I booked The Galley of Lorne Inn for October 2025 through Expedia. On arrival, the hotel had no power and was completely inoperable following a storm. Staff told us we could not stay and that a refund would be arranged through Expedia.
Days later, Expedia confirmed they had contacted the property, but the owner refused to authorize the refund, citing a strict cancellation policy even though the hotel could not accommodate guests. Expedia’s agent said they had pushed for flexibility, but the property would not cooperate.
To make matters worse, staff later told Expedia they were not allowed to confirm the power outage and that only the owner could speak — yet the owner does not respond to calls or emails.
I have travelled internationally for years and have never experienced a property that failed to provide accommodation and then refused any accountability.
If you value honesty and professionalism, choose a different place to stay.
Stephen
Lưu trú 1 đêm vào Tháng 10, 2025
