Homestay tại Khu hành chính London Borough of Ealing

"Sadly cannot recommend staying here. We tried to check-in after the advised time (10:30am, we arrived at 11:20), we were left waiting outside the property for 2.5 hours with no response to phone calls or texts. We then resorted to find a different hotel. We tried to contact hotel.com support and the property owner to get a refund, but were met with poor customer service, and the hosts saying they tried to contact us, and that we were lying. We tried to appeal for several months out of...