"The hotel was great. Using Expedia to book the room was NOT! I am officially done using Expedia. We purchased a very specific room on Expedia to accommodate two young boys with special needs, my wife, and myself who has my own specific medical needs. Upon arriving at the hotel at around 10:30 pm, we were told by the hotel that the room Expedia sold us earlier that afternoon, had not been available for at least a week. They reported that Expedia was starting to do this more and more. Mixing up reservations, booking rooms that aren't available. The hotel staff was very friendly and apologetic, wanting to do more but they were completely booked. The Expedia staff on the other hand, despite the false advertising and selling us a room that wasn't adequate for our needs, resulting in a very bad nights sleep and some medical issues that next day as a result, seemed to do very little to help. Well... they did offer to try and find a similar room in Albuquerque at 11:30 at night if we wanted to gather everything and take that gamble. At that point I didn't trust Expedia to find us anything better. I was told I could not get a refund since the reservation was canceled, even though they sold me something that didn't exist. Only told they could try and contact the hotel to get me a refund in the difference of the price of the two rooms. Only, the room we ended up would have been $15 more than what I already paid. So there was no money to be refunded. Expedia = Buyer beware"
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