3 quầy bar/khu lounge, quầy bar ngay sát hồ bơi, quầy bar bên hồ bơi

Nhận xét về Hilton Luxor Resort & Spa

5 out of 5
Hilton Luxor Resort & Spa
New Karnak, P.O. Box 13, Luxor

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 719/918 nhận xét" "
Đánh giá 8 - Tốt. 135/918 nhận xét" "
Đánh giá 6 - Được. 37/918 nhận xét" "
Đánh giá 4 - Kém. 18/918 nhận xét" "
Đánh giá 2 - Tồi. 9/918 nhận xét" "

9,6/10

Sạch sẽ

9,6/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Mustafa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Abeer, front desk, was absolutely phenomenal. She was very helpful and provided valuable tips. She was also very accommodating. Made our stay so much better.
Lưu trú 2 đêm vào Tháng 5, 2024
Florian Gruhl trả lời vào 16/05/2024
Dear Mustafa, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Peter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 2 đêm vào Tháng 4, 2024
Florian Gruhl trả lời vào 06/05/2024
Dear Peter, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Barbara

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place!
Lưu trú 2 đêm vào Tháng 3, 2024
Florian Gruhl trả lời vào 30/03/2024
Dear Valued Guest,Thank you very much for your comments. It is with great pleasure we have read your comments regarding your recent stay with us at the Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us.Looking forward to welcoming you soon again to your home away from home, in Egypt.Yours Sincerely,Florian Gruhl, General Manager

10/10 - Xuất sắc

Thomas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My only complaint about this resort is that the food was sub-standard. But after traveling around in the middle east I realized that it is like that everywhere. So nothing really to do with the resort.
Lưu trú 2 đêm vào Tháng 3, 2024
Florian Gruhl trả lời vào 23/03/2024
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

6/10 - Được

Jorge Armando

Đi cùng bạn đồng hành
Hotel muy viejo y los alrededores se sienten inseguros
Lưu trú 2 đêm vào Tháng 3, 2024
Florian Gruhl trả lời vào 09/03/2024
Dear Jorge, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Regarding your comment about the renovation kindly note that we have shared the comment with the concerned departments to make sure to take the proper actions, and for the unsafe surroundings kindly share more details to make sure to take the right actions. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Kimberly

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location of the hotel is beautifully situated on the Nile, with extensive views and places to sit and enjoy the sites. The staff are amazing and the hotel itself very clean with excellent amenities! The restaurant for dinner was absolutely wonderful, with some of the very best sea bass dinners I have ever had! We booked all of our excursions through the hotel - Zein and Asmaa were amazing - including the hot air balloon (which is a must do) and multiple other day trips. Our guide (Ehab) and driver were amazing! The staff was also super attentive (shout out to Maro and Mody) and do yourself a HUGE favor and book a massage at the spa. The ladies there were absolutely amazing!! Last but not least - stop by and say hi to Nermin at the omelette station, who patiently and professionally served everyone as fast as she could. DO NOT HESITATE TO STAY HERE! We will be back!
Lưu trú 1 đêm vào Tháng 2, 2024
Florian Gruhl trả lời vào 07/03/2024
Dear Kimberly, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

4/10 - Kém

Jagjeet

Lưu trú 2 đêm vào Tháng 2, 2024
Florian Gruhl trả lời vào 07/03/2024
Dear Jagjeet, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback, and we are very sorry you were unhappy. appreciate receiving more details about what happened to make you unhappy we are continually work to improve our guest experience. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Andrew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Look no further, the Hilton Luxor has it all
Fantastic. Classy, sleek, comfortable, and fairly priced. Favorite hotel in Egypt!
Lưu trú 3 đêm vào Tháng 2, 2024
Florian Gruhl trả lời vào 07/03/2024
Dear Andrew, Thank you indeed for your observations that you have posted on the Expedia website about your recent stay at Hilton Luxor Resort & Spa.I am very happy to know that you have enjoyed your stay with us and our staff services met your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 - Xuất sắc

juan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The area around the hotel is not that pretty but that’s normal in Egypt so don’t expect any different at any other hotel. I had a really good experience, the breakfast is great, with many dishes at the buffet. The spa is beautiful, is like a whole different hotel where you can book a suite that includes spa treatments. The only thing I feel could be improved is the rooms, they look a little outdated specially the carpets.
Lưu trú 2 đêm vào Tháng 2, 2024
Florian Gruhl trả lời vào 07/03/2024
Dear Juan, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations.I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 - Xuất sắc

BRYAN

Lưu trú 1 đêm vào Tháng 2, 2024
Florian Gruhl trả lời vào 21/03/2024
Dear Bryan, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Talal F

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 2, 2024
Florian Gruhl trả lời vào 07/03/2024
Dear Talal, Thank you very much for having chosen Hilton Luxor Resort & Spa to spend your holiday.We are happy to see that in general you were happy with our service, and please accept our apology for any inconvenience caused to you during your stay with us.We really are looking forward to seeing and welcoming you back again to your second home.Kind regards, Florian GruhlGeneral Manager

2/10 - Tồi

Gino

Lưu trú 1 đêm vào Tháng 2, 2024
Florian Gruhl trả lời vào 21/03/2024
Dear Gino, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback, and we are very sorry you were unhappy. Appreciate receiving more details about what happened to make sure to take the right actions and make sure to improve our service quality. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Ferenc Bence

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice resort right by the Nile. We loved the view and the property grounds, the spa facilities were great (steam room, sauna, salt room, heated pools). As the only negative, the staff were a bit hit or miss: some were attentive and friendly, some others did not really pay attention to guests.
Florian Gruhl trả lời vào 07/03/2024
Dear Ferenc, Thank you indeed for your observations that you have posted on the Expedia website about your recent stay at Hilton Luxor Resort & Spa.I am very happy to know that you have enjoyed your stay with us, and our staff services met your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Husamaldin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of the best resorts I’ve been to world wide! While the hotel is world class with all the amenities and the cleanliness. The main reason is the hospitality and kindness the staff showed us. A special thank you to Marianna and Rahma and the staff in the cafe, and Shereen in reception for going above and beyond, that made our stay very special. You definitely need to try Fateer House!
Lưu trú 3 đêm vào Tháng 1, 2024
Florian Gruhl trả lời vào 29/01/2024
Dear Esteemed Guest,We would like to extend our heartfelt gratitude for the generous feedback you shared on the Expedia platform regarding your recent visit to the Hilton Luxor Resort & Spa.Words cannot adequately convey our appreciation for your kind remarks. Your positive comments serve as a tremendous source of motivation for us to uphold our commitment to delivering exceptional quality and continuously striving for excellence.We are immensely proud to learn that our services surpassed your elevated expectations, ensuring that your stay with us was truly enjoyable. Your feedback has been enthusiastically shared with our team members, who are thrilled to know that their efforts contributed to your overall satisfaction.Once again, we express our sincere appreciation, and we eagerly anticipate the pleasure of welcoming you back to "Your home away from home" in Egypt.Warm regards,Florian GruhlGeneral Manager

6/10 - Được

Andrew

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Ready for new carpets and refurb. Breakfast selection poor along with poor selection of in the restaurants. Check before you buy at the bar as $125 for 4 simple G&T's is ridiculous. Also check you bill when checking out as we were charged for an extra night we'd paid for online. Overall the service staff are great, friendly and efficient but I'd suggest some investment training the cooks to 5 star standards. Hilton you are slacking!
Lưu trú 2 đêm vào Tháng 1, 2024
Florian Gruhl trả lời vào 29/01/2024
Dear valued Guest,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're very sorry you were unhappy. Regarding your comments have been share to the concerned departments to make sure to take the right actions and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Frédéric

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hôtel de luxe, chambres spacieuses et confortables. Literie et oreillers de qualité. Le personnel est serviable, toujours souriant et prêt à aider. Nous avons très bien mangé, tant pour le déjeuner buffet que pour le souper. La piscine infinité et la vue non obstruée sur le Nil à partir de celle-ci rendent les lieux idylliques.
Lưu trú 3 đêm vào Tháng 1, 2024
Florian Gruhl trả lời vào 29/01/2024
Dear Frédéric,We extend our sincere gratitude for sharing your recent experience at the Hilton Luxor Resort & Spa on the.We are thrilled to learn that our services surpassed your elevated expectations. Your feedback has been enthusiastically conveyed to our team members, and it will undoubtedly serve as an inspiration for them to continue their relentless pursuit of excellence.We eagerly anticipate the pleasure of welcoming you back to your "home away from home" in Egypt.Warm regards,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Bernard

Lưu trú 2 đêm vào Tháng 1, 2024
Florian Gruhl trả lời vào 29/01/2024
Thank you for the 5* rating! We are thrilled to hear that you had a wonderful experience with us. Our team works hard to ensure that every guest feels at home, and it is fulfilling to know that we achieved that during your stay. Thank you for choosing our hotel and we look forward to hosting you again.Kind Regards,Hilton Luxor Resort & Spa

10/10 - Xuất sắc

Priscilla

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The resort was amazing. Each of the staff was so helpful and relaxing.
Lưu trú 3 đêm vào Tháng 12, 2023
Florian Gruhl trả lời vào 29/01/2024
Dear Priscilla,Thank you for taking the time to share with us your recent experience at Hilton Luxor Resort & Spa.I was very delighted to know that you have enjoyed your holiday with us and our resort facilities exceeded your expectations.I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.Our promise to ensure every guest feels cared for, valued and respected.Looking forward for your next visit to our sunny resort which I hope to be in the near future.Kind regards,Florian GruhlGeneral Manager

10/10 - Xuất sắc

SakthivelNarayanan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property overlooking the Nile River. Amazing view. Very friendly staff. Excellent breakfast. Very good spa and pool
Lưu trú 3 đêm vào Tháng 12, 2023
Florian Gruhl trả lời vào 12/12/2023
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Sandyta, Corvallis

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff were nice, well spoken and offer recommendations about transportation. Dinning experience was ok, staff was slow in responding. Food was great, am allergic to pistachios and chef was able to tell me what I can and cannot eat, it was buffet style. Used the gym and it was well maintained.
Lưu trú 1 đêm vào Tháng 11, 2023
Florian Gruhl trả lời vào 12/12/2023
Dear Sandy, Thank you very much for your feedback that you have posted on Expedia website about your recent holiday at Hilton Luxor Resort & Spa.I am very happy to know that our services exceeded your high expectations.Your comment about the slow service in dinner has been takin into consideration to make sure to improve the quality of our service. Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

8/10 - Tốt

Karina

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Florian Gruhl trả lời vào 07/03/2024
Dear Karina, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Sangbum

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
노을이 아름다운 호텔. 카르낙 신전 근처로 조용한 편입니다.
Lưu trú 2 đêm vào Tháng 11, 2023
Florian Gruhl trả lời vào 05/12/2023
Dear Sangbum, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Simon

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 11, 2023
Florian Gruhl trả lời vào 28/11/2023
Dear Simon, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Enzo

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Struttur pulita e accogliente, ottimo il ristorante e il rapporto qualità prezzo. Struttura grande, personale disponibile, educato.
Lưu trú 2 đêm vào Tháng 11, 2023
Florian Gruhl trả lời vào 14/11/2023
Dear Enzo, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disappointed by Hilton
Hotel was incredibly dirty. Brown towels, electricity wasn’t working in our bathroom, pube hairs in the spa lounge beds, and even the water shut off for a short bit.
Lưu trú 5 đêm vào Tháng 11, 2023
Florian Gruhl trả lời vào 08/11/2023
Dear our Valued Customer,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience.Our Executive Team is reviewing your comments, and we will share the comments with the concerned departments to make sure to take the proper actions and improve our guest's experience.We hope you will consider staying with us in the future.Sincerely,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 04/11/2023
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Diane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 04/11/2023
Dear Diane, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Rebecca

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No hand soap in the bathroom… weird. Comfy beds, felt safe, food was alright. Pools peaceful and never had an issue getting a sun bed. We’d stay here again.
Lưu trú 5 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 01/11/2023
Dear Rebecca, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Litha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 04/11/2023
Dear Litha, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Stephany

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room may need some upgrades
Lưu trú 3 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 28/10/2023
Dear Stephany, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Elena

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing! The view on the Nile is stunning. It’s so peaceful and calm here. Employees are very attentive, friendly, and professional. Asmaa was very nice and helpful. Good breakfast.
Lưu trú 3 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 23/10/2023
Dear Elena, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Hina

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Outdoor are beautiful but the rooms are very small
Lưu trú 2 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 23/10/2023
Dear Hina, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

6/10 - Được

Jacques

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
La nourriture est moyenne, le buffet spectacle offert sur la terrasse de la piscine est ordinaire. Les plats sont froids.
Lưu trú 4 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 19/10/2023
Dear Jacques, Thank you very much for having chosen Hilton Luxor Resort & Spa to spend your holiday.It is to our utmost pleasure to read that you enjoyed your stay with us. I shared your feedback with the entire team members who they are looking forward for your next visit very soon.Regarding your remark about the food, I forwarded it to the Food & Beverage department for their further discussion.We hope to see you again soon at our sunny resort.Kind regards, Florian GruhlGeneral Manager

6/10 - Được

Vanusa, Miami

Lưu trú 1 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 08/11/2023
Dear Vanusa, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience.Our Executive Team is reviewing your ratings but I would greatly appreciate receiving more details to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Sincerely,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Erick, Richmond Hill

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel to stay and relax. Excellent Breakfast buffet.
Lưu trú 1 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 17/10/2023
Dear Erick, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

BRANDON

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 19/10/2023
Dear Brandon, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Helen

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The resort is beautiful, staff were friendly and professional, great selection of foods. I bought a half pension and very happy with the variety of foods. Great ambience, and I had a fantastic time.
Lưu trú 2 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 14/10/2023
Dear Helen, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Alla, Potomac

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pool and restaurant are nice.
Lưu trú 1 đêm vào Tháng 10, 2023
Florian Gruhl trả lời vào 11/10/2023
Dear Alla, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Morgan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 03/10/2023
Dear Valued Guest,Thank you for choosing the Hilton Luxor Resort & Spa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxor.Kind Regards,Florian Gruhl,General Manager

10/10 - Xuất sắc

Diana, Hackettstown

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What an amazing property on the Nile river. Spectacular views & sunset! Excellent service and employees. Would recommend it to all!
Lưu trú 2 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 03/10/2023
Dear Diana, Greetings from Hilton Luxor Resort & Spa….Thank you indeed for your kind comments about your recent stay with us and it was our honor to have you as our guest.I am very proud to read that the service & facilities at our resort exceeded your expectations.Your feedback about the team members has been conveyed to them and they are so happy to know that their efforts have ended up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Kind regards,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Erick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 03/10/2023
Dear Valued Guest,Thank you for choosing the Hilton Luxor Resort & Spa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxor.Kind Regards,Florian Gruhl,General Manager

10/10 - Xuất sắc

Gregory Louis, Lynnwood

Lưu trú 6 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 19/10/2023
Dear Gregory, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

4/10 - Kém

Christopher Glen

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Breakfast and dinner were bland. I was given a free piece of mango on a skewer at the pool. It gave me very bad food poisoning.
Lưu trú 1 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 03/10/2023
Dear Christopher Glen,Greetings from Hilton Luxor Resort & Spa. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Luxor Resort Spa very soon.Kind Regards,Florian Gruhl,General Manager

8/10 - Tốt

Courtland

Lưu trú 2 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 03/10/2023
Dear Courtland,Thank you for choosing the Hilton Luxor Resort & Spa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxor.Kind Regards,Florian Gruhl,General Manager

10/10 - Xuất sắc

IFEOMA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staffs are very professional nice respectful went above and beyond to make my stay awesome. Celebrated my 20 got a surprise cake 🎂 and happy birthday song (it was awesome made my day) special appreciation to the following staff (Veronia, Asmaa, Rawda, Mr Hassan) Thank you Hilton Luxor for making my stay fantastic 😊 😘
Lưu trú 2 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 27/09/2023
Dear Ifeoma, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

PAULA

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 27/09/2023
Dear Paula, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 - Tốt

Alexander, London

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 27/09/2023
Dear Alexander, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations.I shared personally your feedback with our team members, in particular with Mohamed and Abdel Salam, and they were so happy to know that their efforts were up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

2/10 - Tồi

Katrina

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Do not stay here
This is definitely not a 5 star hotel. The exterior is pretty but the rooms are very old, have stained carpets, and uncomfortable beds. The service at the pool is very slow and many of the waiters made rude remarks. We would not recommend this hotel and it is not a typical Hilton standard.
Lưu trú 4 đêm vào Tháng 9, 2023
Florian Gruhl trả lời vào 21/09/2023
Dear Katrina, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience.Our Executive Team is reviewing your review to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Sincerely,Florian GruhlGeneral Manager

10/10 - Xuất sắc

Esther

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Los trabajadores de ahí y la gerente son excelentes 💯👏👏👏
Lưu trú 1 đêm vào Tháng 8, 2023
Florian Gruhl trả lời vào 21/09/2023
Dear Esther, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 - Xuất sắc

Shusuke

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hilton Luxor was so nice and the Suite Room we stayed was gorgeous and spacey. The sunset over the Nile River was unforgettable. We had every breakfast and dinner options at the buffet restaurant inside which had enough selections and good enough. I would recommend here for everybody even with relatively higher prices. Enjoy Luxor !!!
Florian Gruhl trả lời vào 17/09/2023
Dear Shusuke, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Travelocity website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa