2/10
If you value for safety and belongings DO NOT stay at this hotel. I had a pair of brand new sunglasses stolen inside this hotel, from my suitcase. It was either at reception or someone entered my room when I was out.
When I went to report this they told me they would check cameras and key logs. They have checked them already but claim nobody entered my room.
The person in charge also mentioned twice, that maybe another guest or person could have entered my room to steal them. This raises all sorts of alarms about the safety of this hotel. If anyone, not just hotel staff, could just enter the room, then how could I feel safe leaving to sightsee?
The most they could compensate me with was points for a free night stay, but I wouldn't stay again. (The glasses were €370)
I wanted to file a police report and they told me I had to go directly to the office. They knew this because there had been a robbery of a bag on the restaurant earlier.
Apparently they have frequent issues with their air condition, we had to change rooms once because the first room we got, the AC wasn't working.
We then had to change rooms one more time because the second room had a very foul smell (something between humidity and vinegar).
The third room also smelled kind of weird but it was tolerable.
The shower doesn't have a door so the water spills out easily.
The pillows were good, firm and the sheets felt nice as well.
Most of the staff is kind, welcoming and helpful.
Karla
Lưu trú 2 đêm vào Tháng 7, 2025
