2/10 - Tồi
Meral
03/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay at Hotel Nostrum Málaga Airport was genuinely distressing and felt unsafe. The hotel is on an industrial estate adjoining a casino. As a British traveller, I was unaware of the nature of the area, but it quickly became clear that it attracts disruptive guests and does not feel appropriate for families or women travelling alone. I arrived around 3pm after being awake all night in hospital and clearly explained that I urgently needed a quiet room. Despite this, I was placed in a noisy twin room directly above the reception atrium. The room smelled musty and unclean. There was no food or drink available during the day aside from overpriced vending machines, no minibar, and no toiletries beyond a basic wall-mounted soap. After being refused a cancellation twice, I requested a room change. The second room was marginally better but had no curtains or blinds, meaning full daylight, when I needed sleep. Later that day, I was woken in shock by two men violently banging on my door. I genuinely believed someone was trying to break in and immediately called reception. I was told a heavily intoxicated guest was being restrained and repeatedly falling against my door with a staff member. Afterward, the corridor was littered with broken glass, food, and what appeared to be blood! No one checked on me or followed up. The next morning, a receptionist casually said the incident had been discussed on the staff WhatsApp group. This lack of professionalism and safeguarding was shocking.
Meral
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