"It’s a real shame to see what this hotel has become! I’ve stayed at the Metro 50 + times over the last few years, it used to be impeccable, the staff was amazing! Now you have an unsupported skeleton staff that hasn’t a clue how to resolve issues. This visit started ok but when we went to the room the floor was not clean. I received a text asking if I wanted the room cleaned and amenities refreshed the next morning to which I replied yes, but no one ever showed up to perform the offered services. Upon checkout, my bill had a $150 property damage charge. I questioned the charge, they informed me there was blood on the bedding which there was, I understood their position, I explained that the blood was due to a fall caused by their uneven, severely deteriorating entryway which I tripped and skinned my knee. I would have told the staff about it, had there been anyone to tell. No night staff. Incidentally we witnessed a lady that works at the plastic surgery office next door trip and fall on the same side walk in the morning. I can’t even articulate how upset I am that the place I used to look forward to staying has deteriorated to this. I am canceling the 4 future reservations I have booked for the summer, will never book again, ensuring everyone knows where NOT to stay in London. I’m still in shock and so very disappointed!! Zule I hope you have the chance to review this, as your staff “do not have contact information” for you when I requested it. This is shameful."
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