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"Large spacious room and friendly staff with excellent English. Hotel was a short walk into the historic district and we appreciated the large car park on site (decent sized spaces for those with larger cars). "

"The room and communal areas were spotless. We didnt use the spa or breakfast facilities so can't comment on those. Our only regret was that we didn't go for a room with a view and had a room at the back which faced the wall and was a bit dark. Also, would be great if the skybar was open a bit later and was a bit bigger as it did get crowded and the bar downstairs wasnt open. Staff were friendly and helpful and the hotel has a fantastic location for exploring Bilbao."

"This was a beautiful hotel in the heart of Bilbao! Right on the water and across from the Guggenheim. It was an instant wow when we walked in, and the staff was amazing! The terrace is gorgeous with great food and wine. Definitely worth every penny and we would highly recommend!"

"Great staff"

"Great location, great staff . Rooms are small but adequate. 2nd time we stayed there. And would stay again. Great restaurants on same block. Public parking right across street. 👍"

"Roof terrace is useless and staff not very helpful."

"We love everything about the hotel, location, big room, nice and clean. The bathroom is good size... Next time we would choose same hotel."

"Great experience and perfect location. The staff were very helpful, and the room was comfortable and very clean. Definitely recommended. I’ll stay here again on future trips to Bilbao."

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "