"Hotel and room beautiful. Comfy beds. We initially had 2 rooms and had to change 1 due to unforeseen circumstances. This was very difficult, I called the hotel a few times and spoke with Luciana in reservations who was rude and unhelpful. She asked me ‘what did I want’ and refused to take my number when I asked for the reservation manager Christina to call me back. That phone call never came.
However, when we got here the people on reception were lovely especially the porter who took us too our room, sorry I don’t know his name and I would also like to say Jenny in reception was very helpful when checking out and also finding our booking that we changed as it wasn’t obvious on the system.
Food in restaurant was lovely, breakfast had large selection. Dinner had a themed corner every evening which was also very good. However, restaurant was let down by staff serving tables who never smiled, along with tables that didn’t have cutlery on them, also waiting for someone to come and take a drink order meant that we were half way through our dinner before drinks came. I asked one server who was on her own in the outside seating area when she walked past if I could get some cutlery and her reply was ‘why didn’t you sit elsewhere’ to which I pointed out there was no other seats with cutlery either and she replied ‘I know I am on my own’. Also, drinks weren’t included in the halfboard dinner which I didn’t realise.
Pool areas lovely and sun loungers very comfortable."
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