Search Hotels Near Mattancherry Palace, Kochi

"Ok"

"Room beautiful, lovely balcony, exceptional staff"

"Excellent staff superb rooms."

"The rooms were clean and spacious"

"We stayed six nights in a Superior Suite at Villa Elixir at the end of a three-week trip to India. Sadly, it was a disappointing experience. Our room backed onto a noisy road, the window didn’t fully close, and mosquitoes were an issue with no net provided. The pool was green on arrival, then heavily chlorinated and unusable for the rest of our stay. Breakfast was very basic (curry, fruit, slices of white bread with butter and jam, and a flask of milk-tea and coffee), the kitchen staff were unwelcoming. We ended up eating breakfast elsewhere and paying to swim at other facilities. Other problems included cold showers throughout the stay (despite reporting it), no hand towels, very harsh ceiling lighting instead of bedside lamps, and only two coat hangers with no extras available. One bedside socket didn’t work whilst the air conditioning was ok but neither particularly quiet nor effective. Laundry arrangements were disorganised, and the payment processing was unnecessarily complicated. Positives: the hotel itself appeared clean, the room was spacious with a comfortable bed and good blackout curtains, and the location is within walking distance of the beach and much of Kochi. There are pleasant seating areas, and our balcony overlooking the pool was nice. Full credit to Akshay on reception, who was always polite and tried his best to help, though he seemed unsupported by management."

"Clean rooms"

"We had three rooms booked for a party of 6. The bathroom in one of the room was smelly and remained so even after the staff did some cleaning there. Most of the towels had a mildewy smell. I'd say about half the towels. Finally, the drain in the shower does not keep up with the tap. As you shower the soapy water starts to pool at your feet. Post shower you need to quickly wash your feet again. When I complained about this, they sent an electrician to fix it who said that is just how the plumbing works. Each of those issues costs a start in the review. The staff is courteous and tries to be helpful. They are likely operating within constraints that they have no control over. All in all, it was an experience I would not want to repeat. ... oh.. one more thing: the pillows are massive - not sure who can sleep with their neck at the angle that imposes on your neck. They do bring a standard and sensibly sized pillow if you ask. The overall experience was far worse than would be expected at the prices the hotel charges. And I can't account for gap between my experience and what the ratings say. My guess is that the locals have different tastes and expectations. My living and traveling has mostly been in North America and Europe. "

"Extremely good. Host is awesome. Staff is awesome. Property is awesome. "