Hi, TahiyatThank you for the feed back we do apologize for the miscommunication as we have new staff on board. Your feedback is welcome and appreciate it will be shared with our staff thank you.

Dear Karen,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your initial positive impression of the appearance of our property, and we apologize for the challenges you faced during your stay.We're genuinely sorry to hear that the room did not cater well to your needs, particularly in terms of reaching crockery. Your comments about the difficulty in accessing items and the inconvenience during room service are concerning, and we assure you that we take this feedback seriously. We will review the room setup to ensure that it accommodates guests of all statures more effectively.Furthermore, we apologize for the oversight with the replenishment of tea bags and the disturbance during your meeting despite opting for a late check-out. This is not reflective of the high standard of service we aim to provide, and we will address this with our team to prevent such issues in the future.We understand the importance of a seamless and comfortable stay, and we regret that we fell short of your expectations on this occasion. Your insights are invaluable, and we appreciate the opportunity to learn and improve.If your travels bring you back to the area, we would welcome the chance to provide you with a more positive experience.Thank you for bringing this to our attention.Warm regards,Zami MbeweFront Office Manager

Dear Caleb,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're pleased to hear that overall, you were really pleased with your stay and that our staff's efforts to accommodate you were appreciated.However, we genuinely apologize for the inconveniences you encountered in your room. We take your feedback seriously and will address the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights are rectified promptly. Your comments about the dust build-up in the exhaust fan, mould around the tub and shower, and cleanliness around the toilet are not reflective of our usual high standards, and we sincerely apologize for any disappointment caused.Regarding the unexpected presence of a huntsman spider, we understand that encounters with wildlife can be surprising, especially in Australia. Nevertheless, we appreciate your understanding on this matter.Your feedback is invaluable in helping us improve, and we appreciate your understanding of the minor issues you mentioned. We're glad to know that despite these concerns, you felt the overall place was tidy, and our staff left a positive impression.We look forward to the opportunity to welcome you back in the future, and please rest assured that we will take steps to address the areas for improvement you highlighted.Kind regards,Zami MbeweFront Office Manager

Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you had an excellent experience during your stay with us. It's fantastic that the spacious room, accommodating check-in flexibility, and the added amenities like the kitchen, balcony, and seating area contributed to your overall satisfaction.We understand that travel plans can sometimes be unpredictable, and we're pleased we could provide you with an early check-in to make your stay even more convenient. Your appreciation for the view warms our hearts, as we strive to offer our guests a memorable and enjoyable stay.We look forward to the opportunity to welcome you back in the future.We hope to host you again soon!Best regards,Zami MbeweFront Office Manager

Dear Alan,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your check-in and check-out processes went smoothly. It's wonderful that you enjoyed your room and the impeccable standards we strive to maintain. A great view can truly enhance the overall experience, and we're delighted it added to your satisfaction.We're honored to be considered your go-to place in Melbourne, and we can't wait to welcome you back whenever your travels bring you to the city again. If there's anything specific you'd like for us to keep in mind for your future stays, please don't hesitate to let us know.We look forward to hosting you again soon!Warmest regards,Zami MbeweFront Office Manager

Dear Ebonee,Thank you for sharing your positive feedback with us! We're thrilled to hear that everything met your expectations and that you found our environment to be safe. It's especially rewarding to know that you enjoyed the comfort of our beds.Our team strives to provide a clean and comfortable experience for all our guests, and we're delighted to hear that we succeeded during your stay. If you have any suggestions or if there's anything specific you loved and would like to highlight, feel free to let us know.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay!Warm regards,Zami MbeweFront Office Manager

Dear Özge,Thank you for sharing your positive feedback with us! We're thrilled to hear that everything met your expectations and that you found our environment to be safe. It's especially rewarding to know that you enjoyed the comfort of our beds.Our team strives to provide a clean and comfortable experience for all our guests, and we're delighted to hear that we succeeded during your stay. If you have any suggestions or if there's anything specific you loved and would like to highlight, feel free to let us know.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay!Warm regards,Zami MbeweFront Office Manager

Dear Ruth,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be very helpful and that your room met your expectations in terms of cleanliness. It's wonderful to know that our location close to the city center added to the convenience of your stay.We truly appreciate your recommendation and are thrilled that you had a highly satisfactory experience with us. If there's anything specific that stood out to you or any additional feedback you'd like to provide, we'd love to hear it.We look forward to welcoming you back in the future!Best regards,Zami MbeweFront Office Manager