6/10 - Được
Tahiyat
Đi theo nhóm
25/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
property is good but watch out for how the staff treat you. they make false promises. i called this hotel 3 times to triple check if i could check in at 12:30. they even called me back to tell me there was a “guarantee” that i would be able to check in at 12:30. then when i got there, the rudest male staff member literally gaslit me into saying that was incorrect information. told me i had to pay for it (when this was not communicated at all on the 3 seperate occasions i called) and continued to tell me that there was never a guarantee. and told me to come back at 2 but he will “try” and call when the next available room is ready. we wait for 30 minutes and we go back to reception to double check and a different staff member tells us we can check in. mind you, we had to go check OURSELVES. they didn’t call us like they told us they will. another false promise. so just watch out. they will lie to you and try to make you out to be crazy. everything else was nice the hotel was clean and i would’ve even stayed there again except the staff were just disgraceful. don’t want to deal with that ever again to be honest. the female staff i called on the phone were exceptionally lovely but that man? ruined the experience.
Tahiyat
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