Randolph Hotel Liverpool/Syracuse/Airport West, Trademark
4/10 Poor
"Room felt real dirty and smelled foul. The smoke detector was not connected and tv did not work. Hotel seemed very run down and needed some maintenance. "
"Stay at your own risk. This place was rotten. I did not actually end up staying here. I requested- on line- as they tell you to do- to have 2 queens instead of a king. No response. They tell you to check the status of your request before you come. There is no direct number to the hotel on their website. I called the 800 number. Oh we can't help- transfer to someone else. Oh we can't help you have to call Expedia. They couldn't help but did provide a direct number to the hotel. Called and spoke to an alleged manager. He couldn't possibly help- we're all booked up- sorry. After a difficult conversation where I tried to get an answer why they tell you to make a request but have no intention of responding or honoring it, he reluctantly said he would go through reservations, "see what he could do" and call me back. This was at 10am. Having received no call back after several hours, I tried to cancel the reservation. Nope. I was past the alleged checkout time. Check in is at 3pm. This was at 1pm. How does that work? I made a reservation at another hotel, called my credit card company and disputed the charge for this room. Got a voicemail at 10pm saying they could not honor my request. Seriously?
And this morning I get this email asking me how my stay was. Don't bother."
"Amazing stay here. We booked this hotel on a Monday during a road trip and stayed at a Hilton the following night in another city (which was horrible) . On our way back we were looking for other hotels to book and we were so paranoid about risking and staying at another crap hole we decided to go back to the Crafts man. Friendly staff, clean room and property. It was a no brainer. Would stay again."
Yes, there are holiday rentals close to the most popular sights in Memphis, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Memphis?
Explore the area and family-friendly sights such as Rosamond Gifford Zoo, or get out into nature at a spot like Onondaga Lake Park. Kegs Canalside and Empower Federal Credit Union Amphitheater at Lakeview are a couple of places you'll find in the wider area.
What’s a holiday rental in Memphis like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Memphis. Holiday rentals offer extras such as patios, hot tubs and fire pits so you'll have all the conveniences of home. If you're concerned about a clean environment, holiday rentals can offer a sense of seclusion away from public hotel lifts and bustling concierge desks while still allowing you the enjoyment of travel. You'll also find more space in a holiday rental than in a traditional hotel, which is another reason why a holiday rental is a popular choice for a family trip or a small group gathering.
Go further with the Expedia app
Save on select hotels and earn double points when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
Scan the QR code with your device camera and download our app