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"I stayed at the hotel for 5 nights and had a mediocre experience. There were hairs in the bathroom and stains on most of the textiles (curtains, rug, towels). Our key cards continuously became deactivated during our stay and we often had to come back down to the front desk for new keys. One time, I had to come back down 3 times in a row. I kept being told to keep the key card away from my phone as if it was my fault despite not having a phone on me any of those times. I was told someone would come by to check the lock before we left for the day. When I asked if someone came by when we returned, he told me maintenance wouldn’t be available until the next day. I was led to believe someone would be checking on it while we’re out. I still didn’t have a key that worked and I wasn’t offered a solution. The next day, maintenance came by to check the lock after I had just come out of the shower. I heard someone at the door repeatedly trying to get in. I was not called to let me know someone was coming and there was no knock at the door. All of these issues and I was barely issued an apology. "

"The room was extremely clean, quiet, and the beds were very comfortable. The breakfast buffet in the morning had great choices, something good for everyone. Every staff member we encountered were very friendly and helpful."

"Beth at the front desk was lovely! "

"Excellent n close to my dr appt n amazing staff n front desk very loving n professional 💗💗💗"

"The hotel was downtown but within walking distance to rock n roll hall of fame/ science center, and the browns football stadium. The hotel rates and parking rates were better than the others for this day."

"Perfect staff"

"Proximity to Case was excellent"

"Clean room, the only complaint was the HVAC system was not cooling down the room."

"It was dissociating experience. Bed was terrible, soft and noisy. I could understand if a hotel room didn’t have an iron, but charging $100 and not even providing shampoo or a hair dryer is absolutely unacceptable. The rooms were also very old and unattractive. Overall, it was a very disappointing experience."