Search Hotels Near Merchants Greene, Morristown

"Be prepared for check-in to take awhile if you book through expedia. Front desk is not trained to handle that. Our room was ready early, 1 of the few good things. We went to the water park area only to discover that at least half the water areas were closed. We went to the small rooftop pool which was extremely crowded since almost everything else was closed. Several slides were open but that was it. It is ridiculous to pay for a water park stay & they be inoperational. They could have at least offered discounts for the adventure part of the resort. Our bed was hard & uncomfortable but the pillows were ok. We ordered pizza from off site because we've had bad experiences with the resort food. So disappointed with our stay."

"It was very clean and the pools were nice. The employees weren’t very friendly or helpful. We were happy about the free breakfast but were instantly disappointed. At 9:00am they were almost completely out of everything. The bagels and pastries were completely empty. We kept waiting for things to be refilled but it didn’t happen. There was no water offered at breakfast. I asked the front desk if it was there and I was just over looking it. She said there is a water pitcher next to the juice and if it’s empty tell staff in the breakfast area. Went back and the staff there said they no longer offer water to go get it front the front desk. The front desk said to go tell the breakfast area to get me a glass of water. I declined to do so because the breakfast staff was very short and rude already. So the front desk showed me a water filling station but it didn’t work. They said they would have to call maintenance. I was just trying to get some water for my baby. Overall lacking in customer service but very clean. I will say the bar staff was exceptionally fast and friendly."

"I love how on their sign outside. It says older than some cleaner than most and that’s a very true statement. I have stayed here dozens of times probably pushing three digits now and I will continue to stay here because you don’t get better paying for your book and not to knock the place, but we’re there to enjoy the Smokies especially Dollywood and it has everything we need. It doesn’t have a kitchen, but I don’t need a kitchen because we’re not there to cook but that place is awesome. I recommend this to anybody anytime."

"Don’t expect much. There’s no smoking signs in hallways but that was not enforced. There’s a grab and go breakfast but we didn’t risk it. Hotel staff needs training in hospitality. "

"friendly staff, very clean rooms enjoyed our stay"

"Very clean. Check in easy"

"Was peaceful and quiet loved our kitchenette room. "

"Everything was close my the activity restaurant hotel cleananf laundry in the unit "

"It was nice clean and staff were great "