2/10 - Tồi
Diana Carolina
Đi cùng gia đình
08/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay at Candlewood Suites Miami Exec Airport – Kendall by IHG (July 26 – August 3, 2025) turned into a nightmare. My infant son left this hotel with Hand, Foot, and Mouth Disease and a serious bacterial skin infection (impetigo) that required emergency medical attention.
This wasn’t “bad luck” — it was the direct result of filthy, poorly maintained facilities and a complete lack of hygiene protocols. The carpet in our room was visibly dirty, the pool and common areas were unsanitary, and I saw no evidence of proper cleaning or sanitization. On top of that, our bathroom toilet wouldn’t flush, and although maintenance eventually fixed it, a pipe began leaking in the bathroom shortly after. For a hotel that welcomes families, this is completely unacceptable.
Because of this stay, I am now forced to take time off from work so I can care for my sick child while he recovers — adding financial stress on top of an already awful situation.
I am sharing this so other parents know the risks before booking. Illnesses like these are preventable with basic sanitation, timely repairs, and responsible management. Until this hotel takes real action to protect its guests, it should not be considered a safe place for families.
Diana Carolina
Lưu trú 8 đêm vào Tháng 7, 2025