Absolutely Not Worth the Price — 0 ⭐️
I rarely write reviews, but I feel obligated to warn others about this so-called “luxury” resort. From start to finish, our experience was nothing short of disappointing. For the price, I expected at least basic courtesy and cleanliness—what we got was the complete opposite.
The service was shockingly bad. Staff were indifferent at best and flat-out rude at worst. Simple questions were met with eye rolls, and requests were ignored or met with attitude. No one seemed interested in helping or even pretending to care that we were guests which was proven over and over as we were denied food service on multiple occasions.
But the real deal-breaker? The pool area. It was absolutely filthy. Trash, used cups, dirty napkins everywhere, including in the pool, and around the entire area. Towels were stained, and the lounge chairs, covered in bird poop looked like they hadn’t been cleaned in weeks.
The photos and information on the website are completely misleading. Including the fact that one restaurant was completely closed, and the others close when they feel like it, not according to the hours stated. This place might’ve once been high-end, but it has clearly gone downhill—fast. Actually, we spoke to a couple who use to frequent the BILTMORE 5 years ago and they were shocked at its appearance, filthiness, and the lack of staff. Save your money and your sanity. There are far better places to spend your vacation than this overpriced disaster.
