2/10 - Tồi
Donna
Đi theo nhóm
04/11/2025
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
The elevators where non functioning October 31 leaving me on the terrace until midnight
Ruining my next day I was exhausted
It gets worse
November 2 my Sons Wedding the elevators where non functioning again from 6:30am
No food, no water, I was on the 21st floor
Planned brunch with friends in the restaurant impossible
My girlfriend on the 11th floor was suppose to do my hair for the Wedding
We are reaching 60, not going to ask her to climb those stairs
2:30 we had to leave for the Wedding
No elevators yet, so walked down 21 flights of stairs to make my Sons Wedding in time
Exhausted, dehydrated, weak
My legs where shaking
And of course there was no housekeeping
However! I do not hold that against the staff
They where trying their best carrying bundles of towels up and down the stairs
It was actually sad to see management would make them do that
I’m ok using a towel twice!
It was an unpleasant and exhausting experience
Not how I imagined my Son’s Wedding weekend
My compensation was no resort fees
I asked to not be charged for November 3 night stay because AC changesd my flight
They, the Hotel can’t do that
It’s up to Expedia
Donna
Lưu trú 3 đêm vào Tháng 10, 2025
