6/10 - Được
Ryan
Đi cùng bạn đồng hành
03/06/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
We got locked out of our room because they needed to change the battery on the door. We stayed put instead of going out so they could change the battery. It took them three hours to come do that. When we tried to get in that night after coming home late from a venue, the key wasn’t working. We waited in the hallway for a half hour that time. Then they said they fixed it, but we found out the hard way when we came back from the beach the next day. They had to send the guy twice and then another person had to finally come. The only thing they comped us was one day of amenities fees because I told them we couldn’t use the pool without a working key card, and I had to ask them to do that. They also lied to us at check in and told us they “upgraded” our room. In looking at the fire plan, we had the smallest suite on the floor by a third. Our balcony door was incredibly hard to open and shut, so we didn’t really get to use that either. The property was nice and the people did their best with what they had, but overall it would have been nice for them to have made it up to us in some way other than waiving a fee for one day. It might only sound like a minor inconvenience, but it changed our whole trip because we had to wait around mid day for two of our three days for them to fix this battery thing. Waiting during the day, waiting in the hallway at midnight, waiting the next day…. And worse was that we had to go up and down to concierge and wait on line a bunch of times.
Ryan
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